Matthew Becker Ms Email & Phone Number

United States

Minneapolis, Mn

• Consulted with customers based on the business requirements of item attributes for their trading partners• Completed complex internal set up and manage any fixes or changes as required• Test data transformation maps for errors, and inconsistencies before the maps are put into production• Communicated directly with vendors and their trading partners throughout the implementation process• Found resolutions for issues found with the customer by using internal resources which include documentation and other departments within the organization• Worked with customers to ensure item data is accurate and meets their trading partners needs.• Trained customers on our product via phone, email, chat and webinars• Align with the development team to provide customer feedback, and test new features or fixes

Madison, Wisconsin

• Provide backstage customer support at the Genius Bar, including hardware and software troubleshooting, customer product training, and regular contact with customer throughout process• Troubleshooting and repairing products to provide a swift resolution to technical issues• Diagnose computers and create unique and flexible solutions for customers• Analyze current work load and available technicians, prioritize repairs, quote turnaround times• Provide technical support to internal customers, image and set up in store use devices• Design, organize, and inventory shelves and the repair room

Madison, Wisconsin

• Receive, unpack, and shelve inventory• Maintain store and service part inventory• Plan for and assist in performing physical inventory counts• Package and ship returned products and used parts

Madison, Wisconsin

• Help customers find the product that fits their need and budget; help customers set up and transfer data to their new product• As part of the store-wide team collaboratively work to continually improve processes and communication; provide training to staff team members

Ripon, Wisconsin

• Provided support, mentoring, set expectations and created innovative and relevant programs for 72 freshman students. Managed budget for programs and events, responsibly used and cared for University property and checked out property to students. Resolved conflicts between students; enforced university rules and social norms with fairness and compassion.

Green Lake, Wisconsin

Master Of Science - Ms, Data Science

Ust-Cap

Agile Project Management

Bachelor'S Of Science (B.S.), Communication Arts, Digital Communication And Media/Multimedia

Minors in Environmental Studies, Digital Studies Certificate in Leadership

Degree