Matt Binsfeld Email & Phone Number

Birmingham, Alabama, US

Sartell, MN, US

Work directly with engineering firms and municipalities, such as the city of New York and the City of Seattle, to specify valve automation needs. Investigate and price special valve and automation request from regional representatives across the US. Work directly with automation vendors to ensure customer specifications are met. Train regional.

Directed service team of 13 technicians and two office associates in providing world-class customer service to private and corporate farms throughout the Northern half of Minnesota. Coached office associates on professionalism during in-person and over the phone interactions with customers. Responsible for ensuring a positive outcome for every difficult.

Directing all operational aspects including product installation, warehousing, customer service, human resources, administration, fleet leasing, and sales in accordance with company objectives. Providing training, coaching, development, and motivation for branch personnel.

St. Cloud, MN, US

Led four support teams towards the daily goal of providing world class customer service in all aspects of post-sale customer relations including pre-installation site prep, machine installation, programming and operation training, phone service, parts sales, and field service. Facilitated all Digital Stoneworking Expos; providing business owners with.

St. Cloud, MN, US

St. Cloud, MN, US

• Leading team of three Technical Trainers in providing all machine operation training, technical manuals, machine demonstrations, and trade show presentations for entire company
• Managing all functions of two training facilities, one 3500 sq ft and one 5000 sq ft, containing a total of six machine tools, two overhead cranes and two water recycling systems
• Providing consulting services to individual customers using Arena software to layout stone fabrication facilities in the most efficient manner and providing documentation to justify large machine tool purchases

St. Cloud, MN, US

Plan and perform all CNC machinery and CAM software demonstrations. Build shop work flow scenarios and run simulations for potential and existing customers using Arena software. Assist training customers on advanced stone working techniques. Beta test all software and new machine builds.

St. Cloud, MN, US

• Leading team of three Technical Trainers in providing all machine operation training, technical manuals, machine demonstrations, and tradeshow presentations for entire company
• Managing all functions of two training facilities, one 3500 sq ft and one 5000 sq ft, containing a total of ten machine tools, two overhead cranes and two water recycling systems
• Providing consulting services to individual customers using Arena software to layout stone fabrication facilities in the most efficient manner and providing documentation to justify large machine tool purchases

St. Cloud, MN, US

• Train customers on the operation and maintenance of CNC stone routers
• Performed machine demonstrations for potential and existing customers
• Created and maintained technical manuals and service bulletins
• Primary contact for any machine application or training phone calls

St. Cloud, MN, US

• Manage all customer service functions within Interiors Division consisting of $57M machinery sales and $3.9M parts sales
• Led team of eleven technicians providing all phone service support and parts sales
• Maintained internal customer service knowledge base of troubleshooting and repair guides
• Initiated protocol for complex service calls to forward through engineering department and for upset customers to flag management involvement

St. Cloud, MN, US

• Managed $18M product line consisting of six edge polishing machines
• Led team of eleven people providing all phone service, engineering support and training for entire Edgers product line
• Reduced product line operating expenses from 6.3% to 4.9% of sales by cross training team members to perform additional functions, exploring alternative supply vendors, and curtailing waste
• Increased product line GP from 41.9% to 44.0% by implementing labor reductions through component redesign, negotiating vendor discounts, and initiating component replacements with alternative vendors

St. Cloud, MN, US

• Designed complete assemblies using Autodesk Inventor software
• Primary engineering contact for all manufacturing and assembly teams
• Responsible for handling all overflow customer service calls
• Traveled to customer sites to troubleshoot or implement designs

St. Cloud, MN, US

• Train customers on the operation and maintenance of CNC stone routers
• Performed machine demonstrations for potential and existing customers
• Created and maintained technical manuals and service bulletins
• Primary contact for any machine application or training phone calls

US

• Teach new adult users Level I AutoCAD skills
• Introduce students to current industry drafting standards
• Create class syllabus and training materials
• Recruit new students through direct contact

• Supervise the processing of sales quotations
• Conduct sales calls with outside sales managers
• Estimate cost and establish pricing for all machines and options
• Actively monitor profit margins on machine sales
• Serve as primary customer contact for internal Sales department
• Coordinate all aspects of trade show booths

• Design piece parts and complete assemblies using AutoCAD and Mechanical Desktop software
• Estimate engineering project costs for sales quotations
• Primary Engineering contact for all manufacturing and assembly teams

Cadm, Design & Manufacturing

Cadd, Drafting & Design