Matt Binsfeld Email and Phone Number
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As an application engineer at DeZURIK, Inc., I work directly with engineering firms and municipalities to specify valve automation needs for various projects. I have over 2.5 years of experience in this role, and I have successfully handled requests from regional representatives across the US. I also work closely with automation vendors to ensure customer specifications are met and to provide training on new valve options.My background in service management and branch management has given me the skills and knowledge to provide world-class customer service, to coach and motivate teams, and to present technical information effectively. I have a customer support focus that helps me create advocate customers and maintain positive relationships. I have a CADM and CADD degree from SCTC, and I am passionate about serving customers. I thrive on the energy and excitement of helping others succeed, whether they are co-workers, clients, or vendors. I am a leader who values collaboration, professionalism, and integrity.
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Sales EngineerMcwane Plant & Industrial Mar 2024 - PresentBirmingham, Alabama, Us
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Application EngineerDezurik, Inc. Mar 2021 - Mar 2024Sartell, Mn, UsWork directly with engineering firms and municipalities, such as the city of New York and the City of Seattle, to specify valve automation needs. Investigate and price special valve and automation request from regional representatives across the US. Work directly with automation vendors to ensure customer specifications are met. Train regional representatives on new valve options. -
Service ManagerArnold'S Of St Cloud Jan 2020 - Mar 2021Directed service team of 13 technicians and two office associates in providing world-class customer service to private and corporate farms throughout the Northern half of Minnesota. Coached office associates on professionalism during in-person and over the phone interactions with customers. Responsible for ensuring a positive outcome for every difficult customer interaction.
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Branch ManagerGarage Door Store Feb 2018 - Dec 2019Directing all operational aspects including product installation, warehousing, customer service, human resources, administration, fleet leasing, and sales in accordance with company objectives. Providing training, coaching, development, and motivation for branch personnel.
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Director Of Customer SupportPark Industries Oct 2012 - Dec 2017St. Cloud, Mn, UsLed four support teams towards the daily goal of providing world class customer service in all aspects of post-sale customer relations including pre-installation site prep, machine installation, programming and operation training, phone service, parts sales, and field service. Facilitated all Digital Stoneworking Expos; providing business owners with education and consulting on best practices in stone fabrication and manufacturing work flow. -
Installation And Training ManagerPark Industries Mar 2012 - Oct 2012St. Cloud, Mn, Us
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Training Department ManagerPark Industries Dec 2010 - Mar 2012St. Cloud, Mn, Us• Leading team of three Technical Trainers in providing all machine operation training, technical manuals, machine demonstrations, and trade show presentations for entire company• Managing all functions of two training facilities, one 3500 sq ft and one 5000 sq ft, containing a total of six machine tools, two overhead cranes and two water recycling systems• Providing consulting services to individual customers using Arena software to layout stone fabrication facilities in the most efficient manner and providing documentation to justify large machine tool purchases
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Applications EngineerPark Industries Feb 2010 - Dec 2010St. Cloud, Mn, UsPlan and perform all CNC machinery and CAM software demonstrations. Build shop work flow scenarios and run simulations for potential and existing customers using Arena software. Assist training customers on advanced stone working techniques. Beta test all software and new machine builds.
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Training Department ManagerPark Industries Mar 2009 - Feb 2010St. Cloud, Mn, Us• Leading team of three Technical Trainers in providing all machine operation training, technical manuals, machine demonstrations, and tradeshow presentations for entire company • Managing all functions of two training facilities, one 3500 sq ft and one 5000 sq ft, containing a total of ten machine tools, two overhead cranes and two water recycling systems• Providing consulting services to individual customers using Arena software to layout stone fabrication facilities in the most efficient manner and providing documentation to justify large machine tool purchases
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Technical TrainerPark Industries May 2008 - Mar 2009St. Cloud, Mn, Us• Train customers on the operation and maintenance of CNC stone routers• Performed machine demonstrations for potential and existing customers• Created and maintained technical manuals and service bulletins• Primary contact for any machine application or training phone calls
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Customer Service ManagerPark Industries Jun 2007 - Jun 2008St. Cloud, Mn, Us• Manage all customer service functions within Interiors Division consisting of $57M machinery sales and $3.9M parts sales• Led team of eleven technicians providing all phone service support and parts sales• Maintained internal customer service knowledge base of troubleshooting and repair guides• Initiated protocol for complex service calls to forward through engineering department and for upset customers to flag management involvement
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Product Line ManagerPark Industries Jun 2006 - Jun 2007St. Cloud, Mn, Us• Managed $18M product line consisting of six edge polishing machines• Led team of eleven people providing all phone service, engineering support and training for entire Edgers product line• Reduced product line operating expenses from 6.3% to 4.9% of sales by cross training team members to perform additional functions, exploring alternative supply vendors, and curtailing waste• Increased product line GP from 41.9% to 44.0% by implementing labor reductions through component redesign, negotiating vendor discounts, and initiating component replacements with alternative vendors
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Mechanical EngineerPark Industries 2005 - 2006St. Cloud, Mn, Us• Designed complete assemblies using Autodesk Inventor software• Primary engineering contact for all manufacturing and assembly teams• Responsible for handling all overflow customer service calls• Traveled to customer sites to troubleshoot or implement designs
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Technical TrainerPark Industries Jun 2003 - 2005St. Cloud, Mn, Us• Train customers on the operation and maintenance of CNC stone routers• Performed machine demonstrations for potential and existing customers• Created and maintained technical manuals and service bulletins• Primary contact for any machine application or training phone calls
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InstructorSt. Cloud Technical College 2002 - 2004Us• Teach new adult users Level I AutoCAD skills• Introduce students to current industry drafting standards• Create class syllabus and training materials• Recruit new students through direct contact -
Inside Sales ManagerKomo Machine Inc. 2000 - 2003• Supervise the processing of sales quotations• Conduct sales calls with outside sales managers• Estimate cost and establish pricing for all machines and options• Actively monitor profit margins on machine sales• Serve as primary customer contact for internal Sales department• Coordinate all aspects of trade show booths• Provide plant tours and machine demonstrations during customer visits
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Product EngineerKomo Machine Inc. 1997 - 2000• Design piece parts and complete assemblies using AutoCAD and Mechanical Desktop software• Estimate engineering project costs for sales quotations• Primary Engineering contact for all manufacturing and assembly teams
Matt Binsfeld Skills
Matt Binsfeld Education Details
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SctcDesign & Manufacturing -
SctcDrafting & Design
Frequently Asked Questions about Matt Binsfeld
What company does Matt Binsfeld work for?
Matt Binsfeld works for Mcwane Plant & Industrial
What is Matt Binsfeld's role at the current company?
Matt Binsfeld's current role is Sales Engineer @ McWane Plant and Industrial.
What is Matt Binsfeld's email address?
Matt Binsfeld's email address is mp****@****ail.com
What is Matt Binsfeld's direct phone number?
Matt Binsfeld's direct phone number is +132025*****
What schools did Matt Binsfeld attend?
Matt Binsfeld attended Sctc, Sctc.
What are some of Matt Binsfeld's interests?
Matt Binsfeld has interest in Animal Welfare, Children, Environment, Health.
What skills is Matt Binsfeld known for?
Matt Binsfeld has skills like Manufacturing, Cnc, Autocad, Training, Engineering, Lean Manufacturing, Product Development, Management, Troubleshooting, Microsoft Excel, Machining, Purchasing.
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