• Managed cross-functional team ranging from entry-level web developers and interns to senior developers; collaborated and coordinated website needs with content, sales, customer service, product development, legal, and administrative teams• Took the web development/digital marketing team mid-project and launched a redesigned website and new e-commerce platform by the deadline; grew online revenue by 50% in the first six months of accepting the digital marketing position• Improved return on ad spend on digital campaigns (Google, Facebook, & Bing) from less than 100% to over 500% within the first six months of analyzing data and campaigns• Led the first major effort to A/B test the company’s website conversion pages and optimized for customer conversions; resulted in a 10% improved conversion metric• Revamped monthly email campaigns with 70,000+ subscribers; decreased the amount of ‘unsubscribes’ by 11.5%; created automated email funnels to streamline the process• Created and managed Google, Bing, and Yahoo! accounts for Global Franchisees across 12+ countries while implementing digital marketing strategies across search engine platforms

• Developed content strategy to improve the quality organic traffic to the website and provide content for social media posting; resulted in a 30% increase in organic traffic and ranking optimization• Help create a company voice; implemented the voice to all six departments and personally trained employees how to speak, act, and think in the new company voice• Initiated the company’s first content calendar to produce 4-6 blog posts per month and 1-2 videos per month post on social media platforms and the website for a consistent, monthly increase in followers

Edited and proofread multimillion dollar proposals and project reports under strict deadlinesFormatted proposals and project reports to ensure their adherence to RESPEC’s formatWorked with engineers and geologists to provide the best possible explanation of the studies performed to the clientsProduced professional and legally compliant documents in a production room.

Hired for my ability to easily converse with customers, address their needs and find a mobile solutionHelped customers with various mobile device problems.

Started as a concessionary, trained as a manager within nine monthsPrepared the business and the crew to provide the best possible service to customersHelped plan and coordinate multiple film festivals and concerts, providing a venue with the best possible features for artists and customersOperated the business for extended periods of time while the owner was unable to be present.