As Head of Technology at IVE Group, I oversee 80 administrative and technical resources, managing B2B interactions for technical professional services. My role involves strategic and administrative management of the national department, including P&L, budgeting, stakeholder engagement, technical architectures, and mentoring managers.I developed a strategic innovations roadmap with executive support, driving large-scale transformations focused on cost reduction, risk mitigation, quality improvements, operational workflow streamlining, and modernising offerings to meet market demands.Callout actions:Achieved a 3.5x increase in team capacity through strategic offshoring to Manila, Philippines, significantly reducing resource costs.Developed a 5-level training program, enhancing team cohesion and technical proficiency.Integrated state-level teams into a national department, improving inter-state collaboration and operational effectiveness.Reduced department costs by 11.5% and created a unified, modern professional image through department realignment.

As TEG's Global Head of Technical Operations, I led the company's expansion into new regions, transforming it into a global organisation with private equity backing from Silver Lake. I spearheaded the rapid expansion of AWS cloud environments across Europe and Asia, while ensuring successful operations in Australia and New Zealand. I restructured the department, scaled teams rapidly, and deployed transformational technical projects. Leading a team of 30, I improved high-availability, reliability, and cybersecurity. I managed department strategy, stakeholder engagement, and future technology planning, ensuring infrastructure met client objectives, maintained uptime, and adhered to critical-response SLAs.Callout actions:Implemented a seamless 'follow the sun' resource strategy, increasing operational coverage fourfold.Drove a 400% uplift in large eCommerce on-sales success rates.Executed a $3M integration with Akamai for enhanced cyber-security across global eCommerce sites.Reduced AWS expenditure by 40% across non-production environments, contributing to financial success.Devised, managed, and deployed projects to significantly expand eCommerce sales by 200-300% while improving the ability to segment web traffic for better control and site regulation.

As Technology Operations Manager at MMW3Degrees, I led a team of 20 Engineers and 2 direct reports, achieving business and client objectives. I unified processes, interactions, and information flow across large-scale teams internationally, promoting inclusion, open communication, and mutual respect.Callout actions:Overhauled key business tools, leading to a 40% operational improvement.Developed Python and SQL Server programs to automate and efficiently manage department KPIs and monitor utilisation.Successfully delivered and deployed transformational projects using PRINCE2 project management frameworks.Delivered comprehensive technical disaster recovery and business continuity planning.Managed major compliance adherence projects, attaining certification of attestation for PCI-DSS.

Oversaw reduction in error rate of approximately 25% by implementing new QA processesImproved engineering efficiency and time-to-deliveryWrote several small solutions for blue chip financial institutionsExpertise in driving continuous improvement and delivering measurable resultsExperience in successfully managing communications with senior leadershipLed implementation of standardised KPI scheme, performance and improvement management, periodic staff evaluations, and development plansAbility to drive continuous improvement and drive the success of the team

Led technical teams in senior capacity for major live broadcasts including AFL, Moto GP, Grand Prix, and Commonwealth gamesDemonstrated expertise on all relevant technical systems including graphics inserters, subtitling inserters, audio servers, and aspect ratio convertersProven track record of successfully monitoring and managing incoming broadcast feeds and coordinating with schedulers, master control, studio, and outside broadcast crewsProvided expert guidance on editorial decisions involving contentOversaw complex re-joins and technical operations to ensure smooth and efficient running of the network