Matt Bowe Email and Phone Number

Inaugural leader of an innovative Member Success Operations team that is unique in luxury hospitality. The Leading Hotels of the World (LHW) is the only pure play 5-Star portfolio of luxury hotels on earth. • Rebranded a Member Success team utilizing best in class concepts from successful Customer Success organizations in SaaS enterprises. LHW’s Member Success team is responsible for a portfolio of over 430 hotels. • Launched a new Member Success Operations department and built a Global Renewals team that drives a best in class renewals experience and an industry leading retention rate. • Built a suite of impact tools that includes a Salesforce hotel status dashboard, a Salesforce qualitative data toolset, renewal risk assessment tools, SOPs and playbooks, and an innovative training suite to help teams design and deliver training assets to member hotels. • Designed and delivered leadership development training for global leadership team.

• Oversaw strategic account growth for six of DailyPay’s largest clients, ensuring 100% logo retention and maintaining an NPS of 68. • Co-designed the Client Success team structure and collaborated with cross-functional teams to execute customized growth strategies. • Managed a portfolio that included Fortune 500 clients in staffing, healthcare, and retail sectors.

• Built and scaled the company’s first Customer Success team as part of the Marcus Buckingham organization while achieving a logo retention rate of 91%.• Managed a team of nine Client Success Managers serving over 200 clients, including top-tier global firms and professional sports franchises.• Implemented metrics and operational tools to support organizational growth, enhancing client relationships and delivering measurable outcomes.

• Managed a $29M book of business, achieving 100% revenue retention and overseeing a team of Client Success Managers supporting 1.7MM users globally. • Enhanced client experience by implementing strategic account reviews and operational health metrics. • Supported enterprise clients, including Big Four accounting firms and Fortune 100 companies, driving measurable business outcomes.

Target is the 8th largest retailer in the United States, founded in 1902, with revenue of over $109B and 360,000 employees worldwide.• Coached a team of five consultants and system administrators who were responsible for implementation and run state ownership of Target’s enterprise talent management solution (Oracle/Taleo Performance).• Drove cloud platform evolution with Oracle/Taleo through business partner collaboration, external consulting relationships, and partnerships with other Oracle/Taleo Performance clients.• Implemented a SaaS environment that was the single source of truth for Talent Profiles, Goal Plans, Succession Plans, Competencies, and Performance Review data for over 67,000 salaried team members worldwide.

• Led a team of eleven whose responsibilities included application troubleshooting, project management, relationship management, contract and invoice management, and contract negotiation.• Consulted and led business implementation of Target's Debit Card Online project.• Owned the vendor relationship with TSYS, Target’s platform vendor provider for all Target card product transactions.

• Led an international team of 32 salaried and hourly team members that booked gross merchandise audit recoveries totaling over $200 million dollars.• Renegotiated post audit firm contracts that produced over 20% in annual expense savings.• Designed and led team reorganization and that improved efficiency and produced an additional 8% in annual expense savings.

• Rolled out a new “Finance Portfolio Management Process” that reorganized project management approach in Finance. Owned Business Process Consultant (BPC) onboarding, training, and development activities for all BPCs in Target Finance.

• Created and led cutting edge online RFI, RFP, reverse auction, sealed bid, multiple round sealed bid, and dutch auction formats for Target suppliers using Ariba’s Strategic Sourcing module. Conducted over 900 eSourcing events for Target that produced an eight figure total savings of over 9% from baseline cost.

• Created assessment tools for Target owned import company, Associated Merchandising Corporation (now Target Sourcing Services). Developed and trained Key Performance Measurements (KPIs) for use in sourcing offices worldwide.

• Guided stores, distribution centers, and vendors in all phases of the annual inventory process. Designed and directed an eSourcing auction event that produced 24% in vendor commission savings.

Owned and operated an auto brokerage serving retail clients in Minnesota and western Wisconsin.

• Oversaw a full service customer service team and managed all customer relationships and negotiations.

• Served as executive aide to Mayor Norm Coleman and acted as his primary staff contact. Served as the advance person for the mayor and coordinated speech preparation, correspondence, and briefing materials.

Served as a campaign manager and later an analyst for Minnesota Attorney General Hubert H. Humphrey III.