• Responsible for 50-100 course sections. • Manage faculty and team lead performance. • Oversee course performance. • Retain all duties of the Academic Specialist.

• Provide operational support for the COCE academic business vertical.• Partner with associate deans to oversee faculty and team lead performance.• Oversee a rotating set of course sections based on need and data analysis.• As member of team, overall Graduate Business course success has finished between 82-85% in each term.• Create and analyze, and innovate business vertical’s course and program-level data.• Analyze data to drive business vertical decision-making, direction,… Show more • Provide operational support for the COCE academic business vertical.• Partner with associate deans to oversee faculty and team lead performance.• Oversee a rotating set of course sections based on need and data analysis.• As member of team, overall Graduate Business course success has finished between 82-85% in each term.• Create and analyze, and innovate business vertical’s course and program-level data.• Analyze data to drive business vertical decision-making, direction, and initiatives.• Meet and communicate with support service teams to identify areas of opportunity. Show less

• Retain responsibilities of Advisor I role.• Take significant role in new-hire training across advising teams.• Partner with direct report as team leader.• Through the submission of a written portfolio and presentation, I have demonstrated mastery in four domains integral to the advising role: written and verbal communication skills, academic policy, best advising practices, and customer service.

• Responsible for the enrollment, student outreach, retention, and overall relationship with COCE (College of Online and Continuing Education) students at SNHU. • I provided academic advising to approximately 300 COCE students, prospects, and applicants via phone, e-mail, face-to-face, workshops and seminars.

• Use skills in customer relations and sales to help inform customers about various products that suit their health and/or fitness needs. • Also involves the working of the point of sale, calculation of daily and weekly sales numbers, the unpacking of bi-weekly shipment, and the opening and closing of the store.• Consistently achieved Top 5 sales number for the region.