Matt Braker Email & Phone Number

Leicester, Gb

Castle Donington, England, United Kingdom

Shift Manager Secondment role — responsible for Supply Chain — Inbound & Despatch.

Castle Donington, England, United Kingdom

Nuneaton, England, United Kingdom

Chair of the Nuneaton & Atherstone Bee Keepers Association. A branch of British Bee Keepers Association.

Leicestershire, England, United Kingdom

Leicestershire

Leading a committed team of up to 40 staff members in delivering impeccable customer service whilst overseeing the day-to-day operational responsibilities of a major UK retailer.Key Responsibilities • Effectively Managing staff rotas and delegating duties across large teams• Providing extensive one-to-one and group training sessions• Driving sales through staff motivation and product placement • Monitoring customer service levels and striving for improvements • Maintaining the highest standards of health & safety in stores• Quick and effective problem solving through regular assessment of customer feedback• Providing analytical reports and updates to Store & Regional Managers• Setting store and staff sales targets; supporting staff to achieve these targets• Growing the brand’s strength within the local community• Assessing and adapting wage structure, stock processes and store budgets• Using sight lines and seasonal promotions to maximise product exposure• Liaising across multiple departments including PR, IT and external contractors• Managing stock levels through analysis of customer and seasonal demand• Regular staff appraisals and management of disciplinary procedures

Leicester, United Kingdom

Leading a committed team of up to 100 staff members in delivering impeccable customer service whilst overseeing the day-to-day operational responsibilities of a major UK retailer.Key Responsibilities • Effectively Managing staff rotas and delegating duties across large teams• Providing extensive one-to-one and group training sessions• Driving sales through staff motivation and product placement • Monitoring customer service levels and striving for improvements • Maintaining the highest standards of health & safety in stores• Quick and effective problem solving through regular assessment of customer feedback• Providing analytical reports and updates to Store & Regional Managers• Setting store and staff sales targets; supporting staff to achieve these targets• Growing the brand’s strength within the local community• Assessing and adapting wage structure, stock processes and store budgets• Using sight lines and seasonal promotions to maximise product exposure• Liaising across multiple departments including PR, IT and external contractors• Managing stock levels through analysis of customer and seasonal demand• Regular staff appraisals and management of disciplinary procedures

Leicestershire

Leading a committed team of up to 40 staff members in delivering impeccable customer service whilst overseeing the day-to-day operational responsibilities of a major UK retailer.Key Responsibilities • Effectively Managing staff rotas and delegating duties across large teams• Providing extensive one-to-one and group training sessions• Driving sales through staff motivation and product placement • Monitoring customer service levels and striving for improvements • Maintaining the highest standards of health & safety in stores• Quick and effective problem solving through regular assessment of customer feedback• Providing analytical reports and updates to Store & Regional Managers• Setting store and staff sales targets; supporting staff to achieve these targets• Growing the brand’s strength within the local community• Assessing and adapting wage structure, stock processes and store budgets• Using sight lines and seasonal promotions to maximise product exposure• Liaising across multiple departments including PR, IT and external contractors• Managing stock levels through analysis of customer and seasonal demand• Regular staff appraisals and management of disciplinary proceduresKey Achievements• Reduced sales decline from -6.5% to -3.3% over the period of Feb 2014 – Jan 2015• Reduced annual wage bill by £3,500 over the same period• Minimised staff sickness to 1.2% of annual hours total• Independent survey showed improved customer satisfaction from 69% - 74%• Stock loss decreased from 0.91% to 0.27%

Leicester, United Kingdom

Leicester, United Kingdom

Leicester, United Kingdom

Gcse, Gcse

Bbka Basic Certificate, Bee Keeping, Credit

Activities and Societies: BBKA Basic Beekeeping Certificate — Manipulation of a colony of bees — Equipment needed to manage colonies.