Matt Breithaupt Email & Phone Number

Itasca, IL, US

• Supervising and delegating tasks for a large team of fulfillment center associates and truck drivers, solving operational issues and ensuring efficient eCommerce online order fulfillment.
• Processing high volumes of sales orders, managing logistics, and interfacing with large quantities of customer telephone inquiries, 3PL contractors and IT service providers in a fast-paced environment.
• Analyzing metrics of eCommerce performance in Microsoft Power Bi and enacting department best practices to push KPIs above company baseline.
• Operating internal WMS (warehouse management systems), PkMS (pick ticket management systems) and distribution software systems.
• Troubleshooting department workstations, network printers, mobile computers / picking devices, connectivity issues and employee login credentials. Performing user administration of associate profiles in an enterprise.

Mentee in the AIGA Chicago Fall 2019 Mentorship Program, completed Interaction Design Foundation courses and worked on 2 web design & development projects.

• Administrative support, where I advised residents about our general assistance services, such as the food pantry, heating & energy assistance, rental assistance and Drive DuPage Program.
• Managed the application & renewal process for Regional Transportation Authority (RTA) cards and passports.
• Screened guests, processed inbound & outbound communications (phone calls, referrals, messages, deliveries) and scheduled appointments.
• Updated client information in database systems, organized files, scanned documents, maintained daily logs and filled out paperwork.

Chicago, IL, US

• Performed user interface quality assurance and tier 1 technical support as a contractor for a cloud based hospitality communications service platform and PBX/VOIP phone systems.
• Moderated remote testing sessions with clients on Polycom/Cisco interface and landline functionality, for an average of 600 Extended Stay America and 500 La Quinta Inn & Suites brand sites nationwide.
• Collaborated with a CPBX support team on a large-scale migration project of site configuration and automation system data to a new hosting environment.
• Tracked Polycom mapping issues, auto attendant menu navigation faults, inbound/outbound audio connections, and other migration bugs or discrepancies, through extensive documentation and logging of trouble tickets.

Chicago, IL, US

• Responsible for user interface quality assurance as a contractor on a suite of financial technology software specializing in asset management and alternative investments, while collaborating daily with a product team.
• Undertook troubleshooting and extensively documenting web-based login portals of a SaaS content & customer relationship management platform, noting when integration of the multiple-document-download feature resulted.
• Migrated internal company wiki content from HelpSpot to Confluence, implemented missing metadata, and performed manual regression testing to ensure design consistency and functionality for personlized client interfaces.

Lake Buena Vista, Florida, US

• Improved guest experience for 47,000 average daily visitors, through engaging interactions and by providing efficiency solutions, such as navigation routes, event times, and ferry/bus/monorail arrival, departure times.
• Achieved spotless park presentation, by surpassing zone upkeep quotas and collaborating with neighboring team members, thus positively showcasing the Disney brand for guests and televised events, such as the Disney.
• Repeatedly recognized by managers for great customer service and park presentation.

Bachelor Of Arts, Cinema Art + Science, With A Focus In Animation, User Interface Design

Associates Of Applied Science, With A Focus In Video Production, Motion Graphic Design