Responsible for delivering consulting services to clients on key engagements as well as overseeing 4 teams of delivery resources.

I currently lead enterprise-wide culture changes and client journey transformations through sales effectiveness strategy, leadership development training, and client engagement best practice delivery in a fast-paced telecommunications space. In this role, I also oversee the delivery of contract elements for Fortune 500 clients, all of which were dramatically afflicted by churn and attrition which were improved, in all cases, by 20%+ due to our efforts. I have successfully trained 5,000 mid-management and C-Suite executives worldwide to date and provide customized support to the clients of each company served, including on-site sales enablement, customer experience support, supervisor/manager coaching, and product launch support. I direct key product launches and implementations, including managing distance learning events, facilitating all-team huddles, and coaching all leadership for the business partner deployment of Net Promoter Score and System to 16+ global business partners and have led 4-5 week on-site deployments for the largest ever NPS deployment and implementation of related systems in history (Comcast). Throughout my tenure, I have also directed all aspects of analyzed performance data to drive improvements and ensured there was a closed-loop approach to verifying that actions taken were backed by appropriate KPI impact. I developed and delivered customized corporate sales and new-hire training to clients including large players such as Sprint, Sprint at Radio Shack, and Sprint Preferred Retailers. I established and maintained engaging classroom cultures focused on innovation, acquisition, use, and transfer of knowledge. I effectively trained 500+ new hire participants on core systems, including retail management systems, customer support tools, and intranet home pages. I increased knowledge efficacy and continuously boosted training content delivery by leading focus groups, evaluating learning data, and more.

Manage and execute the full lifecycle of new client engagements including project schedule,budget, and deliverables, including the design of simulation scenarios and the communication of learning outcomes● Oversee all client reporting and communications throughout the phases of the project● Ensure all projects are executed in a manner that is consistent with Standard OperatingProcedures on time and on budget and that customers and end-users are delighted with theexperience● Grow client engagements using data from current projects to drive soft-skills improvement inclient organizations● Identify opportunities to improve learning outcomes through enhancements to scenario designand learning analytics● Improve upon the gross margin of all project engagements without sacrificing operational qualityor client learning outcomes● Own client-facing and internal summaries of client meetings, including key decisions and actionitems● Build and present client-facing delivery reports, including qualitative and quantitative data onstudent learning, sentiment, and engagement.● Manage all internal operations for successful delivery, including oversight of the Mursion Portal,Mursion’s proprietary internal scheduling, and content system.

In this role, I advanced brand awareness and engagement by coordinating in-store presences, training large groups of people, conducting sales calls, facilitating event schedule planning, and monitoring competitor data. I delivered transformative solutions for clients including Best Buy, Costco, Wal-Mart, Sam’s Club, Target, Radio Shack, AT&T, Sprint, and others. I am proud to have played an instrumental role in bringing Austin and San Antonio from a 14th-place market ranking to first place and was honored as the Create Marketing’s MVP of 2014.

In this role, I oversaw the sales operations of multiple locations throughout the Dallas region and consistently met or exceeded corporate sales, inventory, training, and client relationship management goals. I also developed and led community outreach and marketing programs across key channels and demographics. During my tenure, I enabled an average monthly profit of $40K per store and grew B2B sales from 1% to 10% in just six months.

In this role, I marketed the company to generate a continuous pipeline of new and expanded advertisement and commercial referrals. I drafted marketing campaign proposals and created integrated marketing ideas to attract non-traditional revenue. During my tenure, I on-boarded an average of $20K per marketing campaign while concurrently managing associated projects.