Matthew Garrett Email & Phone Number

San Francisco, Ca, Us

Focused on guiding customers to identify and achieve positive business outcomes with Firstup by increasing revenue, reducing costs, and mitigating risks. Demonstrating success through data-driven results and ensuring Firstup becomes an essential part of our customers' employee experience strategy. Leading a customer-obsessed team, championing customer value throughout the entire lifecycle, including pre-sales, implementation, customer success, and renewal.

Santa Clara, Ca, Us

Leading a high performing team of IT transformation specialists, creating, scaling and executing programs expected to contribute to >$100M NNACV for the IT Transformation business in 2023. Managing customer solution and procurement activities through all aspects of the sales cycle. Delivering go-to-market strategies to specialist and field teams, providing required enablement and plays to drive pipeline, mature opportunities, and close ACV. Directly engage customer executives and senior leadership to align and define strategic partnerships, adoption and buying plans to meet customer objectives. Creating and organizing pipeline generation activities including workshops, webinars, and reference calls. Collaborate and drive product market fit with IT Operations Management Product, Engineering and Sales Team to successfully launch new solutions and grow CACV for ServiceNow’s second $1B+ product line.

Santa Clara, Ca, Us

Focused on customer value realization for ServiceNow’s ITOM and ITAM product lines: Discovery, Dependency Mapping, Event Management, Automation, Cloud Management, Software and Hardware Management. Built a global team from 5 to 50 consultants, delivering approximately $15M in billable services annually. Managed the launch, sale, and delivery of new customer offerings and capabilities across a multidisciplinary services organization. Worked directly with Product Management, Sales, Partners and Customers to drive implementation of the ITOM and ITAM product lines and design innovative solutions to meet business demands. Participate in the creation of Professional Service strategy, road-mapping, best practices, and customer maturity models. Identify, design, and develop the capabilities for both the internal and partner teams to implement, optimize and expand the adoption of the ITOM and ITAM

Santa Clara, Ca, Us

Managing a global team to lead the launch, sale, and delivery of new customer offerings and capabilities. Work directly with Product Management, Sales, Services, Partners and Customers to drive implementation of the ServiceNow ITOM suite and design innovative solutions to meet business demands. Participate in the creation of service’s strategy and roadmap development. Identify, design, and develop the capabilities of both the internal and partner teams to implement, optimize and expand the ITOM suite.

Santa Clara, Ca, Us

Led delivery team for on-premise installation and configuration, performance and load testing of systems/network/disks and ServiceNow platform customizations. Created and delivered new services products and drove continuous improvement based on field demands. Supported customers and the sales process by defining solution architectures that provided the expected benefit and made best use of ServiceNow. Provided training, mentorship, and expertise to all team members. Worked directly with customer leadership and development to create new or extend existing ServiceNow capabilities and footprint. Led the team to launch and drive adoption of the internal services community forum, Expert Communities.

Santa Clara, Ca, Us

Provided leadership during the launch of ServiceNow's FISMA cloud offering. Collaborated with internal and external groups to meet accelerated FISMA deadline. Managed projects around people, process and technologies needed for FISMA/FedRAMP accreditation, training and hiring. Provided training and mentorship to Support, Operations, Services, and Sales teams focusing on platform and systems. Acted as liaison for USG Operations and Support to Federal sales and customers in both pre and post sales activities. Analyzed customer concerns and issues, delivering recommendations regarding educational, training, and implementation opportunities.

Boise, Idaho, Us

Directly and indirectly supervised engineers responsible for monitoring and reacting to the performance of semiconductor materials during and after manufacturing. Personally, responsible for both tactical and strategic activities and projects varying in scope from local to global. Team responsibilities included creating and maintaining automated statistical control methods as well as correlating and improving test and test structure relationships to final chip performance. Gathered requirements and resources to develop new systems and methods to address manufacturing needs. Systems activities included algorithm development and implementation, improved data accessibility as well as a custom reporting engine used daily by site management. Managed projects for personnel, equipment, and multi-million-dollar budget scenarios.