Matt Brunson Email & Phone Number

Hilliard, OH, US

Columbus, Ohio, United States

• As Talent Engagement Specialist and Talent Development Specialist, monitored client progress through the program, provided resources to clients to help them overcome barriers to employment, prepared clients for the job.
• Case notes client interactions including topics discussed, barriers to overcome, and steps taken to resolve those barriers.
• Oversees the intake and assessment of clients into Work Experience Program, ensuring all steps and forms are completed.
• Designed and implemented resume template and training course to ensure every client entering the program was able to create an effective resume whether participating in-office or virtually.
• Assesses client barriers for employment, recommending resources and strategies to overcome those obstacles and achieve gainful employment.Talent Development Specialist (July 2023 – April 2024)
• Facilitates communication within the team and other departments to promote quality services and ensure every client receives the services and trainings they need to be successful.

Columbus, OH

• As UIC, directed the unemployment insurance process from the employer side, taking calls from state officials requesting information and documents, organizing and communicating those requests to clients while keeping.
• Proofread revised, and edited submitted claims for grammar, clarity, and adherence to company guidelines.
• Processed all incoming documents and keep clients aware of upcoming deadlines via phone, email, and web portal.
• Determined whether to pursue unfavorable cases based on necessary documents for and the likelihood of a favorable outcome.
• Covered tasks for other team members while they were out of office, assisting with their client needs and following procedures unique to individual clients.

Dublin, OH

• As call center associate – with strong adherence and customer service – activated digital wallets, initiated fraud investigations, and ensured the safety of customer accounts through various authentication and privacy.
• Developed techniques to streamline personal processes and customer interactions with strategy and multi-tasking to increase efficiency and productivity while taking calls.
• Delivered strong customer service experience with friendly demeanor and proven skill, diffusing escalated situations through empathy and professionalism.
• Trained newer employees in side-by-side calls, pointing out important steps in the processes, taking the time to explain methods and purposes behind specific actions.
• Protected client information and accounts through strict adherence to company privacy policies, working across multiple computer platforms and employing a variety of verification techniques for cardholder, client, and.

Columbus, Ohio Area

• As college composition Instructor – teaching up to three classes each semester to total of 60 students – Used strong multi-tasking skills delivering self-styled lectures to serve diverse learning styles, supplemented.
• Instituted effective filing system to track student progress and attendance using Microsoft Excel, contacting students through email about areas of improvement or exceptional effort.
• Modeled classroom conduct through professionalism and poise, conducting classes as the face of the college, helping students in a friendly and intuitive manner.
• Teaching sometimes three separate classes, each with their own timetables, due dates, and lesson plans, honed and strengthened multi-tasking and organizational skills to ensure a high level of professionalism and.
• Planned and adhered to strict timetables and deadlines, for assignments and the return of graded work with strong attention to detail. Worked quickly to ensure accuracy of message in every essay.

Springfield, Missouri Area

• Charged with instructing three class sections of 20 students each, teaching Writing I and Writing II (professional writing), teaching effective written communication, organization, and effective research.During open.
• Took a leadership role as key member of committee, assessing strengths and weaknesses of proposed Writing II final exam, discussing and solving underlying issues. The input and recommendations ultimately led to a.
• Composed, revised and proofread all correspondence and class materials for maximum clarity and convenience.
• Aided colleagues in formulating lesson plans and in-class activities, helping first-year teachers succeed in classroom. Included advising faculty members on student retention, administrative or logistical issues.
• Utilized practical application of writing lessons, by outlining specific uses in given careers to promote student engagement in assignments and subject matter.

Mount Vernon, IL

• As station’s Radio Disc Jockey, served as afternoon program host, researching topics of discussion, selecting country songs for listeners. Answered calls, engaging audiences and acting as the face of the station both.
• Enforced strong time management when timing talk-overs, commercial breaks and necessary filing projects required while songs played on air.
• Acted as Program Producer, cataloging commercials, determining order so conflicting sponsors were not presented in the same commercial break.
• Streamlined ease of access to sound files by team – while improving station efficiencies through consolidation – by cleaning, organizing and categorizing booth CDs, transferring all files to flash drive, and developing.

Springfield, Missouri Area

• Charged with instructing three class sections of 20 students each, teaching Writing I and Writing II (professional writing), teaching effective written communication, organization, and effective research.During open.
• Took a leadership role as key member of committee, assessing strengths and weaknesses of proposed Writing II final exam, discussing and solving underlying issues. The input and recommendations ultimately led to a.
• Composed, revised and proofread all correspondence and class materials for maximum clarity and convenience.
• Aided colleagues in formulating lesson plans and in-class activities, helping first-year teachers succeed in classroom. Included advising faculty members on student retention, administrative or logistical issues.
• Utilized practical application of writing lessons, by outlining specific uses in given careers to promote student engagement in assignments and subject matter.

Springfield, Missouri Area

• Taught two classes – including Writing I and Writing II – to 30 students each semester using hands-on and group learning techniques, tailoring subject matter to such individual vocational specializations as Dental.
• Catered lessons and class materials to all learning styles including students with autism and ADHD, to ensure inclusion and understanding across broad spectrums.
• Planned and delivered classroom lectures, always with flexibility and practicing strong abilities to think on the feet and change tactics to a more effective strategy.
• Collaborated with college Dean to transition Writing II class from unfocused creative/professional writing class to more formal research-based writing. Revised and refined curriculum while customizing focus to match.
• Mentored first-year instructor, recommending optimum teaching methods and interactive activities as well as best means to engage students and maximize learning opportunities. Trained colleagues how to track student.