Matthew Schloss Email & Phone Number

Royal Oak, Mi, Us

-Played a key role in the implementation of LLB's first Customer Data Platform (Amperity)-Supported numerous business goals and initiatives-Conducted research and analysis in order to document accurate requirements-Supported the RFP process and planning for a Customer Data Platform implementation

Detroit, Michigan, United States

-Supported the core email program using agile framework to meet the business goals of improving customer experience, increasing speed to market, and reducing unnecessary spend -Provided business requirements, story writing and data mapping during the migration to a new ESP(Cordial, core email redesign, and decommission of Oracle Responsys-Helped co-workers to develop professionally while working together on a scrum team-Supported the company goal of making a positive impact by helping to eliminate the need for order related direct mail

Detroit, Michigan, United States

• Facilitated discovery sessions and gathered requirements to support the implementation of loyalty programs• Configured and tested loyalty platform pre-prod and prod instances for numerous clients including Sony, Michael Kors, Abercrombie & Fitch, Hollister, J.Crew, Ugg, PacSun, Triumph, and the Loreal family of brands• Conducted market research, including customer and employee interviews, to inform the strategy for the Floor & Decor loyalty program

Detroit, Mi

• Developed process workflows and knowledge articles for call center operations to support the Policy and Process team's top initiative• Executed test cases and triaged defects to support the company's top initiative, the implementation of a new financial asset management software (Alfa system)• Worked with numerous suppliers to ensure they had secure connectivity to Ally's instances of Alfa and Salesforce• Temporarily relocated to the Philippines to support Ally's business process outsourcing during the Alfa deployment

Detroit, Michigan, United States

• Responsible for administering access to GM's instance of Salesforce Marketing Cloud• Configured user permissions based on analysis requirements• Evaluated numerous applications to support the adoption of a new reporting tool for GM Marketing• Partnered with Adobe to troubleshoot tagging issues on GM websites

Greater Detroit Area

• Facilitated information sharing and collaboration between numerous global teams to ensure project alignment• Gathered and analyzed online data to assist in the adoption of social media management and social listening tools• Utilized project management framework to support the tagging of global Ford and Lincoln websites• Contributed to the implementation of Adobe Social by creating user training documentation• Partnered with Account Supervisor to manage clients and vendors including Ford, Meta(Facebook) and Adobe

Birmingham, Mi

• Supported the development of websites, online advertising, direct mail and marketing emails for General Motors• Used JIRA to track the development of omni-channel campaigns for General Motors brands• Managed the on-time delivery of work from creative, development and data customization (LiveRamp/Acxiom)• Worked with senior managers to maintain healthy relationships with GM clients