Matthew Buchanan Email & Phone Number

Morrisville, North Carolina, United States

Responsibilities include:IT Infrastructure Management:•Design, implement, and maintain robust IT infrastructure to support the company's operations.•Manage servers, networks, and storage systems to ensure reliability, security, and scalability.•Monitor system performance and troubleshoot issues to minimize downtime and optimize efficiency.•Implement best practices for data backup, disaster recovery, and cybersecurity.Software Systems Administration:•Evaluate, select, and implement software solutions to streamline operations and improve productivity.•Administer and support enterprise applications, including asset management, monitoring systems, and reporting tools.•Customize software as needed to meet the specific requirements of solar operations and maintenance activities.•Provide training and support to staff members on the effective use of software systems.Automation and Process Optimization:•Identify opportunities for automation within solar operations and maintenance workflows.•Develop and implement automation solutions to enhance efficiency, reduce costs, and minimize manual intervention.•Collaborate with cross-functional teams to analyze processes, identify bottlenecks, and implement improvements.•Continuously monitor and optimize automated systems to ensure optimal performance and reliability.IT Security and Compliance:•Implement and enforce IT security policies and procedures to protect sensitive data and systems.•Conduct regular security assessments and audits to identify vulnerabilities and mitigate risks.•Ensure compliance with relevant industry standards, regulations, and best practices.Vendor Management:•Manage relationships with IT vendors, service providers, and contractors.•Evaluate vendor proposals, negotiate contracts, and oversee service level agreements.•Monitor vendor performance and resolve any issues or concerns in a timely manner.

Youngsville, North Carolina, United States

Responsible for coordinating, organizing, modifying, and supporting the company's IT projects, including analysis of existing operations and supporting systems. Provide analysis, recommendations, and project coordination for company wide IT solutions.•Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Coordinate installation of network hardware and software, needed upgrades, and repairs as required.•Maintains systems by researching and resolving problems; maintaining system integrity and security; coordination with 3rd parties.•Maintains quality service by establishing and enforcing organization standards and coordination with Quality Engineer.•Prepares reports by collecting, analyzing, and summarizing information from multiple sources and multiple data formats.•Provide data driven logic and suggestions to help systems work efficiently.•Advise management about the need to purchase future hardware or software to upgrade the organizations network. •Evaluate vendors, equipment and services on basis of cost versus benefit and manage ongoing expenses for efficiency and cost-effectiveness. •Identify and coordinate with 3rd parties on web server services that allow for internal and external access to web sites.•Provide internal SME knowledge on administering security and configuring necessary components and software. •Coordinate with 3rd party IT to ensure network and computer system security is properly maintained and ensure that all systems are operating correctly.•Coordinate with 3rd party IT outsource on organization needs in a network and computer system.•Coordinate with 3rd party IT to develop, implement and test IT disaster recovery plans, participate in corporate DR planning and simulation, integrate IT DR plan with DR plans from other departments.•Coordinate with 3rd party IT to perform system backups and recovery.

Cary, Nc

Introduced processes and automation to improve operational efficiency, resulting in 20-30 hours/week of time savings. Coordinated with 3rd party vendor to review and resolve any data issues. Implemented process improvements to better deliver data collected by 3rd party provider, increasing operational efficiency and program transparency to improve client outcomes. Successful change management resulted in a delivery process that cut the first pass import/delivery fail rate by 50%.• Lead a team dedicated to the delivery of utility data to clients through the use of a 3rd party provider.• Researched/resolved client-reported issues. Evaluated data to determine the best solution for the clientstakeholder and presented them with their options to drive resolution.• Designed and implemented a standardized scope of work, delivery methodology, and recommendations forsuccess to aid the Sales team.

Cary, Nc

Developed, tested, and delivered new tools utilized by the Implementation team to deliver standard imports for clients purchasing products. Provided additional support to the Implementation team with development and deployment of ticketing system to improve the quality and outcomes of data service requests. At the same time, created a standardized pricing model to remove obstacles of selling data services for the Sales team. The company recognized a 30% increase in data services sales after deployment.• Managed a team responsible for diverse data related services across multiple solution platforms; data types included GIS, utility, product infrastructure, and operational data used to make data driven decisions.• Collected and analyzed data related to the delivery of services and created reports and dashboard views in Salesforce that provided Senior Leadership the opportunity funnel, revenue, and metrics for my team.• Researched/deployed innovative methods to improve the overall efficiency of data collection/delivery through collaboration with 3rd party vendors to improve data collection processes, standardize tools, and streamline data mapping.• Standardized a data services price book and implemented a process to provide proposals to the Sales team with customized scopes of work for complex data service projects.• Collaborated with cross-functional teams to manage complex data projects.

Cary, Nc

Developed a data analysis class and taught it to several hundred people each year at our annual client conference. Based on the popularity of this class, developed a library of Excel templates to provide clients to assist with data analysis needs.• Managed the data services (data changes and data imports) requests that our clients and prospects inquired about during the Sales process• Led a team of dedicated data entry employees that provided a service to clients. Ensured that once data was delivered to us that our offshore team had the data as well as any needed instructions to go along with it. Also provided support to clients when they had questions regarding the data that was entered and how it was entered.Coordinated the operational and IT logistics for the management of annual multisite user conferences and the participation of company partner user conferences, some with attendance of 1,000+ clients.• Managed the evaluation, selection, and coordination of 3rd party vendors providing equipment, including laptops, projectors, LCD TVs, and phone charging stations.• Gathered requirements from multiple departments in the company to determine needs for success.• Designed each room layout for the conference (number of tables, chairs, computers), mapped table andchair layout, computer layout, and network layout and worked with company IT Helpdesk to install acompany network at the location of the conference.• Evaluated conference feedback after each event to determine potential areas of improvement.• Implemented a redundant internet connection solution that saved our team 60 hours of setup time.• Designed and implemented a technology program to gather session attendance and lab utilization, as wellas validate conference credentials. Data was pushed back to company CRM to allow company stakeholders insight into conference attendee behavior.

Cary, Nc

• Provided legendary client service through support (telephone, email, and online chat) and training• Trained staff on current and new products• Participated in the review of resumes and hiring of new employees• Mentored new employees

Bachelor, Computer Science

High School Diploma, Regular/General High School/Secondary Diploma Program