Matthew Buchanan

Matthew Buchanan Email and Phone Number

IT and Automation Manager at ACT Power Services @ ACT Power Services
morrisville, north carolina, united states
Matthew Buchanan's Location
Cameron, North Carolina, United States, United States
Matthew Buchanan's Contact Details
About Matthew Buchanan

Passionate creator of scalable processes for operational efficiency. Strategic and results-driven analyst skilled in the evaluation, scrutiny, and transformation of data to meet stakeholder and organizational needs.

Matthew Buchanan's Current Company Details
ACT Power Services

Act Power Services

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IT and Automation Manager at ACT Power Services
morrisville, north carolina, united states
Website:
actpowerservices.com
Employees:
11
Matthew Buchanan Work Experience Details
  • Act Power Services
    It And Automation Manager
    Act Power Services Apr 2024 - Present
    Morrisville, North Carolina, United States
    Responsibilities include:IT Infrastructure Management:•Design, implement, and maintain robust IT infrastructure to support the company's operations.•Manage servers, networks, and storage systems to ensure reliability, security, and scalability.•Monitor system performance and troubleshoot issues to minimize downtime and optimize efficiency.•Implement best practices for data backup, disaster recovery, and cybersecurity.Software Systems Administration:•Evaluate, select, and implement software solutions to streamline operations and improve productivity.•Administer and support enterprise applications, including asset management, monitoring systems, and reporting tools.•Customize software as needed to meet the specific requirements of solar operations and maintenance activities.•Provide training and support to staff members on the effective use of software systems.Automation and Process Optimization:•Identify opportunities for automation within solar operations and maintenance workflows.•Develop and implement automation solutions to enhance efficiency, reduce costs, and minimize manual intervention.•Collaborate with cross-functional teams to analyze processes, identify bottlenecks, and implement improvements.•Continuously monitor and optimize automated systems to ensure optimal performance and reliability.IT Security and Compliance:•Implement and enforce IT security policies and procedures to protect sensitive data and systems.•Conduct regular security assessments and audits to identify vulnerabilities and mitigate risks.•Ensure compliance with relevant industry standards, regulations, and best practices.Vendor Management:•Manage relationships with IT vendors, service providers, and contractors.•Evaluate vendor proposals, negotiate contracts, and oversee service level agreements.•Monitor vendor performance and resolve any issues or concerns in a timely manner.
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  • Trimm, Inc.
    It Project & Special Operations Manager
    Trimm, Inc. Oct 2019 - Apr 2024
    Youngsville, North Carolina, United States
    Responsible for coordinating, organizing, modifying, and supporting the company's IT projects, including analysis of existing operations and supporting systems. Provide analysis, recommendations, and project coordination for company wide IT solutions.•Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Coordinate installation of network hardware and software, needed upgrades, and repairs as required.•Maintains systems by researching and resolving problems; maintaining system integrity and security; coordination with 3rd parties.•Maintains quality service by establishing and enforcing organization standards and coordination with Quality Engineer.•Prepares reports by collecting, analyzing, and summarizing information from multiple sources and multiple data formats.•Provide data driven logic and suggestions to help systems work efficiently.•Advise management about the need to purchase future hardware or software to upgrade the organizations network. •Evaluate vendors, equipment and services on basis of cost versus benefit and manage ongoing expenses for efficiency and cost-effectiveness. •Identify and coordinate with 3rd parties on web server services that allow for internal and external access to web sites.•Provide internal SME knowledge on administering security and configuring necessary components and software. •Coordinate with 3rd party IT to ensure network and computer system security is properly maintained and ensure that all systems are operating correctly.•Coordinate with 3rd party IT outsource on organization needs in a network and computer system.•Coordinate with 3rd party IT to develop, implement and test IT disaster recovery plans, participate in corporate DR planning and simulation, integrate IT DR plan with DR plans from other departments.•Coordinate with 3rd party IT to perform system backups and recovery.
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  • Dude Solutions
    Senior Data Services Specialist
    Dude Solutions Oct 2016 - Jul 2019
    Cary, Nc
    Introduced processes and automation to improve operational efficiency, resulting in 20-30 hours/week of time savings. Coordinated with 3rd party vendor to review and resolve any data issues. Implemented process improvements to better deliver data collected by 3rd party provider, increasing operational efficiency and program transparency to improve client outcomes. Successful change management resulted in a delivery process that cut the first pass import/delivery fail rate by 50%.• Lead a team dedicated to the delivery of utility data to clients through the use of a 3rd party provider.• Researched/resolved client-reported issues. Evaluated data to determine the best solution for the clientstakeholder and presented them with their options to drive resolution.• Designed and implemented a standardized scope of work, delivery methodology, and recommendations forsuccess to aid the Sales team.
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  • Dude Solutions
    Special Operations Manager
    Dude Solutions Nov 2011 - Oct 2016
    Cary, Nc
    Developed, tested, and delivered new tools utilized by the Implementation team to deliver standard imports for clients purchasing products. Provided additional support to the Implementation team with development and deployment of ticketing system to improve the quality and outcomes of data service requests. At the same time, created a standardized pricing model to remove obstacles of selling data services for the Sales team. The company recognized a 30% increase in data services sales after deployment.• Managed a team responsible for diverse data related services across multiple solution platforms; data types included GIS, utility, product infrastructure, and operational data used to make data driven decisions.• Collected and analyzed data related to the delivery of services and created reports and dashboard views in Salesforce that provided Senior Leadership the opportunity funnel, revenue, and metrics for my team.• Researched/deployed innovative methods to improve the overall efficiency of data collection/delivery through collaboration with 3rd party vendors to improve data collection processes, standardize tools, and streamline data mapping.• Standardized a data services price book and implemented a process to provide proposals to the Sales team with customized scopes of work for complex data service projects.• Collaborated with cross-functional teams to manage complex data projects.
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  • Dude Solutions
    Special Operations Business Manager
    Dude Solutions Nov 2008 - Nov 2011
    Cary, Nc
    Developed a data analysis class and taught it to several hundred people each year at our annual client conference. Based on the popularity of this class, developed a library of Excel templates to provide clients to assist with data analysis needs.• Managed the data services (data changes and data imports) requests that our clients and prospects inquired about during the Sales process• Led a team of dedicated data entry employees that provided a service to clients. Ensured that once data was delivered to us that our offshore team had the data as well as any needed instructions to go along with it. Also provided support to clients when they had questions regarding the data that was entered and how it was entered.Coordinated the operational and IT logistics for the management of annual multisite user conferences and the participation of company partner user conferences, some with attendance of 1,000+ clients.• Managed the evaluation, selection, and coordination of 3rd party vendors providing equipment, including laptops, projectors, LCD TVs, and phone charging stations.• Gathered requirements from multiple departments in the company to determine needs for success.• Designed each room layout for the conference (number of tables, chairs, computers), mapped table andchair layout, computer layout, and network layout and worked with company IT Helpdesk to install acompany network at the location of the conference.• Evaluated conference feedback after each event to determine potential areas of improvement.• Implemented a redundant internet connection solution that saved our team 60 hours of setup time.• Designed and implemented a technology program to gather session attendance and lab utilization, as wellas validate conference credentials. Data was pushed back to company CRM to allow company stakeholders insight into conference attendee behavior.
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  • Dude Solutions
    System Integrator I, Ii, Iii
    Dude Solutions Aug 2002 - Nov 2008
    Cary, Nc
    • Provided legendary client service through support (telephone, email, and online chat) and training• Trained staff on current and new products• Participated in the review of resumes and hiring of new employees• Mentored new employees
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  • Srs
    Field Operations Group Manager
    Srs Mar 2001 - Jun 2002
  • Applied Computer Technology
    Field Operations Group Manager
    Applied Computer Technology Mar 2001 - Jun 2002
    View
  • Applied Computer Technology
    Implementation And Integration Specialist
    Applied Computer Technology Mar 1999 - Mar 2001
    View

Matthew Buchanan Skills

Salesforce.com Microsoft Excel Access Saas Cloud Computing Microsoft Office Public Speaking Management Crm Integration Powerpoint Program Management Leadership Microsoft Access Problem Solving Data Analysis Software As A Service Customer Relationship Management Sales Operations Cross Functional Team Leadership Imacros Script Development Windows Outlook Customer Service Oriented Sharepoint Team Leadership Microsoft Office Profiency Troubleshooting Profiency Problem Solving And Analytical Skills Project Management Experience Zapier Integrations Visual Basic Program Customer Service Project Management

Matthew Buchanan Education Details

Frequently Asked Questions about Matthew Buchanan

What company does Matthew Buchanan work for?

Matthew Buchanan works for Act Power Services

What is Matthew Buchanan's role at the current company?

Matthew Buchanan's current role is IT and Automation Manager at ACT Power Services.

What is Matthew Buchanan's email address?

Matthew Buchanan's email address is ma****@****ude.com

What is Matthew Buchanan's direct phone number?

Matthew Buchanan's direct phone number is +191981*****

What schools did Matthew Buchanan attend?

Matthew Buchanan attended Campbell University, Union Pines High School.

What skills is Matthew Buchanan known for?

Matthew Buchanan has skills like Salesforce.com, Microsoft Excel, Access, Saas, Cloud Computing, Microsoft Office, Public Speaking, Management, Crm, Integration, Powerpoint, Program Management.

Who are Matthew Buchanan's colleagues?

Matthew Buchanan's colleagues are Sean Riordan, Adam Fink, Craig Flores, Randy Gallagher, Eit, David Curlee, Sheldon Bullock, Jadden Jenks.

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