As the Chief Experience Officer of FUSION, it is my responsibility to lead and drive creative experiential solutions. For over 30 years, we've had the privilege of working with top-tier brands like Samsung, Philips, Canon, and Home Depot.... always serving others with excellence and viewing their success as our success.We partner with our clients and build relationships with their audiences that leave lasting impressions that drive sales and leave lasting connections.Want to see how we can help your brand make lasting impressions? For more information about FUSION: https://www.thefusionteam.com/ Ready to talk? 678-762-1113

Development of business strategy and client acquisition model. Oversight of Corporate Financials, Accounting, Payroll, and Internal Audit functions.

Leads Operational Support Organization responsible for 8,000+ retail staffers / 400 field managers nationally. Major clients served include Target, HP, LG, TracFone, Whirlpool, Incipio, Husqvarna, and Tech21. Areas of specialization are Consumer Electronics and Wireless Retail.Primary areas of responsibility include:* Workforce/Labor Management / Workforce Optimization - 8,000+ Field Reps, 1.5 million shifts annually - Large Box / Small Box Retail* Performance KPI Metrics and Contractual SLAs – Design, Measurement, Reporting, and Audit* National Field Support / Technical Call Center Operations (28,000+ Tickets / month)* Loss Prevention Operations / Risk Management / Program Compliance* Retail Store Operations / Policy and Procedures* Field Communications, Online Content Management, and Sales Event Management * Geo-Location Services / Store data management and system administration * Compensation Program Design, Incentive Design, and Recognition Programs* Learning and Development / New Employee on-boarding* Geo-Location Services / Store data management and system administration

Responsible for day-to-day operations of retail services channel (3,000+ person workforce serving continental United States. Oversight of central operations, customer care management, operational reporting, and in-store executionResponsible for Learning and Development curriculum, training strategies, and sales path designManagement of internal communications strategies and tactics, including video production, intranet site management, and annual meetings.Oversight of employee incentive programs, sales contests, employee purchase programs, and performance incentive compensation.

Management of merchandising division operations team, with responsibility for systems and data management, pricing/promotional execution, procedure development, and tactical planning Oversight of product training and merchandising communications across multiple retail channelsManagement of special projects, including key product launches and RadioShack’s annual meeting / trade show (2,000+ attendees, PM with budgets up to $5 million per project) Relationship management with vendor partners to support brand and product education, including management of third party in-store representatives and indirect customer supportCollaboration with vendor partners to design and execute sales support programs and incentivesDesign and deployment of merchandising programs including contract negotiation and development of shared business strategies and tactics

Managed retail operations for 5000 company store locations with oversight of store policies and procedures, program design, field execution, and compliance. Responsible for transforming corporate business strategies and initiatives into actionable retail processes.Led team to analyze operational deficiencies and develop cross-functional solutions, delivering an estimated $40 million in improved efficiencies, cost controls, and productivity growth. Other responsibilities included operational and fiscal analysis, process refinement, identification of KPIs and metrics, creation of mechanisms to monitor and assess results, and development communication and employee training programs.