Matt Burns Email & Phone Number

San Francisco, California, US

Riverwoods, IL, US

• Leadership of Operational Excellence initiative for Customer Assistance and Recovery Department.
• Activated and led the department, conducting 41 comprehensive Process and Control Assessments. Outcomes included the successful de-risking of processes, implementation of enhanced controls, and updated documentation.
• Facilitated seamless collaboration with business partners to proactively resolve obstacles and accelerate the timely delivery of requirements, controls, and approvals.
• Spearheaded the reengineering of the compliant analysis process, achieving equivalent output (coachings and issue resolution) while reducing Full-Time Equivalent (FTE) personnel by 25%. Accomplished through strategic.
• Managed the closure of 401 Documentation & 153 Control Gaps by meticulously tracking progress in Jira & Tableau dashboards.

Riverwoods, IL, US

• Segment responsibility for Pre-Delinquent cardmembers including analytics, offer optimization, contact strategy, call flow and nurture strategy.
• Spearheaded the design and implementation of statistically valid tests for Pre-Delinquent cardmembers, resulting in optimized offer and treatment strategies.
• Developed Tableau reporting tools to promptly detect test execution issues and provide comprehensive channel performance summaries.
• Utilized Python decision tree for segmentation analysis, successfully identifying high-value treatments and segments exceeding $10MM in value.
• Led a cross-functional NWG, collaborating with Systems Team, Field Leadership, and Dialer Team to devise optimal test execution methodologies within existing infrastructure constraints.
• Orchestrated digital contact strategies in coordination with the CM Engagement Team to nurture enrollees and engage non-enrollees effectively.

Chicago, IL, US

Budget management, property scorecards and tenant sales analysis for 121 individual properties.

Riverwoods, IL, US

• Responsibilities included contact strategy, creative testing business line P&L, and $165 million marketing budget to acquire new Discover Card Members.
• Led NWG to enhance Balance Transfer product with Credit Line Increase option to increase response over 20%
• Designed and implement pricing and creative strategy to improve campaign profitability
• Managed team responsible for marketing direct mail campaign execution
• Managed relationship with internal business partners including Risk, Marketing Analytics, and Finance
• Selected various prospect lists and ancillary products to enhance Direct Mail targeting

Riverwoods, IL, US

• Responsibilities included offer & contact strategy, business line P&L, and $18 million marketing budget to drive receivable balance and manage yield.
• Designed and implement pricing, creative, and contact strategy tests and leverage results to improve campaign profitability
• Built Excel tools to identify and summarize monthly variances of volumes, receivables, and payments to explain underlying trends for senior management
• Led numerous pricing scenario analyses to determine most profitable strategies to achieve corporate receivables goals
• Developed PowerPoint presentations for CMO to deliver to Board of Directors and Ratings Agencies
• Led team in development of 5-Year Strategic Plan projecting key drivers’ interplay

Riverwoods, IL, US

• Responsibilities included economic data modeling and statistical analysis to generate sales and activity forecasts and reports for the financial services industry.
• Forecasted sales, activity, and receivables for portfolio of 18MM active members with various card types
• Designed and enhanced VBA based statistical tools to relate economic data to bank card portfolio behavior
• Selected and integrated statistical forecasting software to implement best practices in time-series forecasting
• Summarized sales and activity forecasts for senior management identifying root causes of trends
• Acquired and manipulated economic time series data from various sources (e.g. Economy.com & EIA)

Philadelphia, PA, US

• Responsibilities included Excel modeling and data analysis to generate prices and quotes for the retail electricity industry.
• Advised sales staff of optimal pricing strategies and ComEd tariff rules
• Modeled complex ComEd tariff in Excel to generate baseline costs for sales output comparison
• Managed curtailment program of over 60MW of curtailable load
• Authenticated and manipulated large quantities of account data for upload into Access based CRM tool
• Designed, implemented, and maintained retail pricing matrix detailing ten rate classes over various terms

Bachelor Of Science - Bs, Mechanical Engineering

Ms Data Science

Master Of Business Administration (Mba), Business/Managerial Economics