Matthew Bylander Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

I managed a team of between 6-8 people while serving in the Renewals department, who were responsible for Fundraising Support, Renewal sales, and Professional Services consulting. I managed a $30M active client pipeline and was accountable for all aspects of the team’s performance from projections and forecasting to execution and achievement of both sales.

Vancouver, BC

At Slack, I led a team of 6-8 Customer Experience Agents responsible for providing timely, accurate, and friendly responses to customers. I received employee engagement scores of 100% and 98% across two team surveys during my tenure. My responsibilities included:- Providing support and guidance to Agents on my team with respect to their individual.

Burnaby, BC

I was responsible for daily operations of Ocuco's Client Services team and associated deliveries in Vancouver, BC. Our team provided software application support to North American customers for two software products - activEHR and Acuitas. My team also owned overall responsibility for daily management and maintenance of our Cloud solution, as well as QA.

Burnaby, BC

My responsibilities involved project scoping and software implementation/learning facilitation (both remote and on-site). I managed a book of several accounts, guiding eyecare managers and staff through installation, business setup/configuration, training, and post-Go Live support processes end to end. I travelled frequently across the US to implement.

Collaborating with eBay's Learning and Organizational Development team on the design, development, evaluation and maintenance of department specific training programs for the eBay Trust and Safety Community Watch workgroup at eBay CS Vancouver.Administering department specific training programs (including scheduling, set up, communication, delivery.

Providing customer support within the Community Watch division of eBay CS. Reviewing customer auctions to ensure policy compliance and sanctioning/educating members when policies were breached. Acting as a subject matter expert and mentor, working directly with management and policy teams as well as other CSR's. I also began training classes in my.