Technology and solution focused management of business issues and resulting in best business practice and cultivated client relationships. Accountable for gathering of pre-sales requirements for complex business problems, architecting customer solutions, create Statements of Work (SOWs), Bills of Material (BOMs), and project runbooks in support of delivery for strategic enterprise and commercial accounts. Accountable to coach and mentor my team by career mapping their professional development and career paths. Collaborated with Service Operations for resource scheduling. Interfaced with vendors to stay up to date on new technologies. Controlled for internal Information Technology and security management including IT budgets.◼Engineered a professional services P&L budgeting tool which resulted real-time project resourcing cost efficiencies and less waste◼Effective leader of 22 Engineers and Practice Leads for distinct technology disciplines◼Delegated to take on key recruiting for engineering talent, aligning with HR needs; developed a no-code applicant tracking system using Airtable which enabled us to process 78 candidates in a 3-month period◼Cultured practice management strategies and methods producing an average 6% growth YoY in each technology practice◼Conducted Sales Enablement Training for six Account Executives on new technologies and how our team approaches implementing solutions, as well as, instructed other staff on Public Speaking and Soft Skills, enabling the promotion of three engineering resources to achieve client facing positions in the company◼Created and implemented several employee culture initiatives (spouse appreciation gifts, services book club, an internal TED talk series, a company kick-off meeting every January), improving employee retention and decreasing turnover by +22% over previous years

Exemplified strong leadership and vision to a team of 34 Security, Networking, and Unified Communications (UC) engineers across the U.S. and Canada. Provided mentoring, coaching and guidance across in team and inter-departmental. Supported the sales organization for corporate go-to market offerings and direct engagement in new opportunities. Collaborated with Service Operations to identify and allocate resources and balance scheduling. ◼Won “2013 Practice of the Year” based on growth of 9%.◼Developed service offering strategy for network assessments resulting of revenue increase of $276k in 2015◼Authored Standard Operating Procedures used to bring efficiency to practice management resulting in an increase of the Softchoice Networking business by 14% in 2015◼Established and developed Sales Enablement Materials, produced an internal sales training roadshow resulted in growth of the Unified Communications business by 8% in 2014◼Produced an internal podcast for internal practice communications, ensuing an increase of engineer participation and contribution work levels◼Led recertification team achieving the 2015 Cisco Unified Communications Masters specialization

Pre-sales position specifically for UC.◼Consistently met planned sales objectives◼Member of the Softchoice team that earned the UC Masters specialization from Cisco

Was the lead Unified Communications & Collaboration implementation engineer for Softchoice in the US, supporting 45 offices and 200+ account executives across the country. Was responsible for all UC professional services, from opportunity to completion. ◼Project lead for a UC implementation in Georgia that consisted of 2500 Cisco IP phones and 70 offices◼Built a Professional Services calculator that led to standardized pricing models for UC projects◼Built a Statement of Work “generator” that allowed for easily reusing content for SOWs

Acquired certifications: CCNP, CCVP, MCP, and CCIE Voice. Pre-sales and post-sales experience for multiple types of client verticals and segments.

Internal IT support for networking (Cisco, Brocade), systems (Windows, Linux, BSD), and security (CheckPoint, Cisco ASA).

Windows, Linux systems administrationCisco telephony environment administration (CUCM 4.1)Network administration (Cisco LAN/WAN)