Matt Cadarette Email & Phone Number

Guitarist and bassist proficient in many genres. Have toured and recorded professionally, in addition to teaching in the Boston area and Taiwan.

Andover, Ma

● Core member of TriplePlay team developing wireless MIDI guitar controller○ lead software and hardware product tester○ live product demonstrator/performer● Develop test plans for in­house software projects as well as 3rd party partner software● Smoke test each official build to SQA● Perform verifications for all fixed/resolved bugs● Manage SVN check­in’s for all software code bases and escalate found issues toresponsible engineers● Create training videos and documents for web publication● Supervise lab and delegate tasks to personnel resources● Receive escalated issues from customer service in order to reproduce and address● Traffic unresolved issues/bugs to engineering along with detailed bug notes● Review and edit software­related documentation and training materials● Write release notes and FAQs for all software releases● Create instructional videos for Fishman website and YouTube publication● Track and report quality metrics for every software release● Monitor bug database and ensure all have proper attention● Monitor support database for escalated or trending issues● Build and image Windows/Mac computers and mobile iOS and Android devices

Boston, Ma

● Assigned incoming work to team members using established call center assignment andscheduling workflow rules to optimize turnaround time for web and email based contacts● Responded by phone, e­mail, and postal mail, click­to­chat and social media platforms toaudience and member questions, comments, problems and needs in accordance withestablished standards/policies● Acted as primary liaison and content author for knowledge management systems usingboth Salesforce and FileMaker Pro● Accurately reflected all member and non­member activity in Salesforce, WGBH'scustomer relationship database● Assisted in uploads and processing incoming gifts, making adjustments to existing giftsand accounts, and performed data hygiene projects

Boston, Ma

● Served as primary point of contact for a number of broker/dealers in regard to tradingissues, fee processing, program implementations, and inquiries into FundQuest’sproducts and services● Composed instructional and informational documents for use by client firms; educatedclients on FundQuest’s services and offerings via webinars and in­person visits● Prepared, edited, and proofread quarterly client performance reports, includingverification of fee calculations● Responsible for calculation and timely reporting of quarterly fees on a client­specificbasis, both fee in advance and fee­in­arrears● Managed conflict and issue resolution between various parties, such as external clientfirms, internal sales staff, operations, and IT departments, external back­offices, andcustodians● Coordinated new product releases between external clients, custodians, andFundQuest’s operations and technology departments to anticipate and troubleshootpotential operational issues

Boston, Ma

● Opened new accounts and processed transfers of assets via Fidelity’s online systems● Responsible for purchases and liquidations, rebalances, monitoring of daily additionalassets, and investing assets per each client’s personalized investment strategy● Processed fees on a client­specific basis for quarterly deductions, both fee­in­advanceand fee­in­arrears● Acted as liaison between FundQuest, financial representatives, and their respectivefirms’ back­offices to process trades, fees, and to resolve any issues● Worked with Relationship Management, Sales, and IT departments to streamlineoperational issues and to minimize/eliminate fee and performance reporting errors

Bachelor Of Arts (B.A.), Music Business/Management

Education record