As an Operations Specialist, I drive business value by identifying and aligning customer needs, facilitating operational workflow optimization, and building strategic partner relationships. Throughout my career, I have utilized this approach to provide exceptional stakeholder service experience. During my tenure as the Senior Partner Operations Specialist at Google, for instance, I augmented performance while minimizing partner call-outs by 25% by standardizing workflow for a newly developed, 4-member functional team. I did this by defining and establishing baseline metrics, providing in-depth team training, and securing successful audits.The other key ingredient for my success is inculcating a culture of continuous process improvement to not only meet team but also individual goals. For this purpose, I have taken courses on Python and SQL. My improved skill set has come in handy during my tenure at Google, where I reduced manual partner data processing time by 96% by expanding basic Python scripts to convert data updates into those acceptable by industry (EMA) standards. Some of my other accomplishments include: - Optimized partner experience by introducing a standardized call support process- Streamlined the internal auditing process by 85% by creating a specialized auditing tool- Augmented consumer experience by ensuring on-time Google Play Movies bundle launches- Maintained a competitive edge against industry giants (iTunes and Amazon) by reducing go-live delaysIf you want to work with someone who improves operational workflow efficiency, creates consumer-oriented product environments, and leads end-to-end project delivery, I can be reached via email: matthewcadena87@gmail.com.