Merchant Risk Lead
Current
Jan 2022 - Present
AeroLeads people directory · profile
Matthew Cadena Email & Phone Number
Operation Management & Service Tools | Workflow Optimization | Customer-Oriented Product Environment | Data Management
at
Affirm
1 work email found
@affirm.com
1 phone found area 562
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Operation Management & Service Tools | Workflow Optimization | Customer-Oriented Product Environment | Data Management
Location
Seattle, Washington, United States
Company size
Who is Matthew Cadena? Overview
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Quick answer
Matthew Cadena is listed as Operation Management & Service Tools | Workflow Optimization | Customer-Oriented Product Environment | Data Management at Affirm, a company with 971 employees, based in Seattle, Washington, United States. AeroLeads shows a work email signal at affirm.com, phone signal with area code 562, and a matched LinkedIn profile for Matthew Cadena.
Matthew Cadena previously worked as Merchant Risk Lead at Affirm and Senior Merchant Risk Credit Analyst at Affirm, Inc.. Matthew Cadena holds Bachelor’S Degree, Meteorology, Concentration Climate Science from San Jose State University.
Company email context
Email format at Affirm
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{first}.{last}@affirm.com
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Profile bio
About Matthew Cadena
As an Operations Specialist, I drive business value by identifying and aligning customer needs, facilitating operational workflow optimization, and building strategic partner relationships. Throughout my career, I have utilized this approach to provide exceptional stakeholder service experience. During my tenure as the Senior Partner Operations Specialist at Google, for instance, I augmented performance while minimizing partner call-outs by 25% by standardizing workflow for a newly developed, 4-member functional team. I did this by defining and establishing baseline metrics, providing in-depth team training, and securing successful audits.The other key ingredient for my success is inculcating a culture of continuous process improvement to not only meet team but also individual goals. For this purpose, I have taken courses on Python and SQL. My improved skill set has come in handy during my tenure at Google, where I reduced manual partner data processing time by 96% by expanding basic Python scripts to convert data updates into those acceptable by industry (EMA) standards. Some of my other accomplishments include: - Optimized partner experience by introducing a standardized call support process- Streamlined the internal auditing process by 85% by creating a specialized auditing tool- Augmented consumer experience by ensuring on-time Google Play Movies bundle launches- Maintained a competitive edge against industry giants (iTunes and Amazon) by reducing go-live delaysIf you want to work with someone who improves operational workflow efficiency, creates consumer-oriented product environments, and leads end-to-end project delivery, I can be reached via email: matthewcadena87@gmail.com.
Listed skills include Microsoft Office, Customer Service, Powerpoint, Technical Support, and 16 others.
Current workplace
Matthew Cadena's current company
Company context helps verify the profile and gives searchers a useful next step.
Affirm
9 roles
Matthew Cadena work experience
A career timeline built from the work history available for this profile.
Senior Merchant Risk Credit Analyst
Apr 2020 - Dec 2021
Merchant Risk Specialist
Feb 2019 - Mar 2020
Operations Specialist
Sep 2018 - Feb 2019
Partner Operations Specialist/Operations Lead @ Google
I was promoted to this role to facilitate content delivery operations for the Google Play store. To achieve this, I managed partner relationships with top six film and TV studios in collaboration with 7 direct reports. Throughout my tenure here, I optimized consumer experience by providing metadata, pricing, and go-live support to partners. Here are some.
Dec 2016 - Aug 2018
Partner Operations Coordinator @ Google
- Consistently exceeded established SLAs, while maintaining a low defect rate, which helped maintain a positive relationship between Vaco and their Google stakeholders- Tested and provided feedback on improving the UI of a new automated system to help successfully onboard our major partners- Triaged and consulted cases to the appropriate support teams to.
Mar 2016 - Dec 2016
Customer Service Support
- Resolved customer complaints quickly and professionally to maintain exceptional customer relations- Accurately and efficiently processed and audited discrepancies in purchase orders to avoid delays with deliveries
Jul 2015 - Mar 2016
Operations Lead
- Trained and coached team members to consistently maintain an average team accuracy score of 98% or higher, surpassing established SLAs- Revised training documentation to include updated processes, allowing for the smooth migration of the project over to a new team- Responded to system problems by escalating issues to engineers while finding alternative.
Jul 2014 - Jul 2015
Intern
- Helped establish a safe space for LGBTQ and ally youth and young adult participants (ages 13 – 25) to freely express their identities and promote wellness- Facilitated meetings that educated and provided support on a variety of topics, including but not limited to sexuality, gender, and health- Trained and supervised volunteers to effectively complete.
Sep 2013 - Jun 2014
Team & coworkers
Colleagues at Affirm
Other employees you can reach at affirmhq.com. View company contacts for 971 employees →
MB
Mandy Brannan
Colleague at AffirmGreater Pittsburgh Region, United States
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YD
Yuang Dai
Colleague at AffirmUnited States, United States
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BA
Ben Adelt
Colleague at AffirmUnited States, United States
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SA
Saeed Asili
Colleague at AffirmToronto, Ontario, Canada, Canada
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JK
Justyna Klinkosz
Colleague at AffirmGdynia, Pomorskie, Poland, Poland
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KW
Krystian Waliszewski
Colleague at AffirmBielefeld, North Rhine-Westphalia, Germany, Germany
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KG
Kripa Ghoman
Colleague at AffirmSan Carlos, California, United States, United States
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BH
Brian H.
Colleague at AffirmAustin, Texas Metropolitan Area, United States
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LN
Lisa Nguyen, Cpa, Cma
Colleague at AffirmCambridge, Ontario, Canada, Canada
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SH
Sam Hall
Colleague at AffirmPhoenix, Arizona, United States, United States
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Mandy Brannan
Colleague at AffirmGreater Pittsburgh Region, United States
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YD
Yuang Dai
Colleague at AffirmUnited States, United States
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BA
Ben Adelt
Colleague at AffirmUnited States, United States
View →
SA
Saeed Asili
Colleague at AffirmToronto, Ontario, Canada, Canada
View →
JK
Justyna Klinkosz
Colleague at AffirmGdynia, Pomorskie, Poland, Poland
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KW
Krystian Waliszewski
Colleague at AffirmBielefeld, North Rhine-Westphalia, Germany, Germany
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KG
Kripa Ghoman
Colleague at AffirmSan Carlos, California, United States, United States
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BH
Brian H.
Colleague at AffirmAustin, Texas Metropolitan Area, United States
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LN
Lisa Nguyen, Cpa, Cma
Colleague at AffirmCambridge, Ontario, Canada, Canada
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SH
Sam Hall
Colleague at AffirmPhoenix, Arizona, United States, United States
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2 education records
Matthew Cadena education
Bachelor’S Degree, Meteorology, Concentration Climate Science
Associate’S Degree, Liberal Arts And Sciences/Liberal Studies
FAQ
Frequently asked questions about Matthew Cadena
Quick answers generated from the profile data available on this page.
What company does Matthew Cadena work for?
Matthew Cadena works for Affirm.
What is Matthew Cadena's role at Affirm?
Matthew Cadena is listed as Operation Management & Service Tools | Workflow Optimization | Customer-Oriented Product Environment | Data Management at Affirm.
What is Matthew Cadena's email address?
AeroLeads has found 1 work email signal at @affirm.com for Matthew Cadena at Affirm.
What is Matthew Cadena's phone number?
AeroLeads has found 1 phone signal(s) with area code 562 for Matthew Cadena at Affirm.
Where is Matthew Cadena based?
Matthew Cadena is based in Seattle, Washington, United States while working with Affirm.
What companies has Matthew Cadena worked for?
Matthew Cadena has worked for Affirm, Affirm, Inc., Vaco, Randstad At Ttm Technologies, and Randstad At Google.
Who are Matthew Cadena's colleagues at Affirm?
Matthew Cadena's colleagues at Affirm include Mandy Brannan, Yuang Dai, Ben Adelt, Saeed Asili, and Justyna Klinkosz.
How can I contact Matthew Cadena?
You can use AeroLeads to view verified contact signals for Matthew Cadena at Affirm, including work email, phone, and LinkedIn data when available.
What schools did Matthew Cadena attend?
Matthew Cadena holds Bachelor’S Degree, Meteorology, Concentration Climate Science from San Jose State University.
What skills is Matthew Cadena known for?
Matthew Cadena is listed with skills including Microsoft Office, Customer Service, Powerpoint, Technical Support, Meteorology, Windows, Public Speaking, and Microsoft Word.
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