As a Regional Director of Client Success and Operations at NurseDash, I lead a team of account managers and operations specialists to deliver exceptional service and solutions to our healthcare clients and providers. With over 12 years of experience in operations and account management, I have a proven track record of increasing client satisfaction, retention, and revenue, as well as streamlining processes and workflows for optimal efficiency and quality.I leverage my background in kinesiology and exercise science, as well as my NASM personal trainer certification and 12+ years of healthcare operations expertise to understand the needs and challenges of our clients and providers, and to design and implement product enhancements that improve their health outcomes and experiences. I also use data and metrics to identify and address issues, opportunities, and trends, and to communicate and collaborate with internal and external stakeholders. I'm passionate about improving the healthcare industry and empowering our clients and providers to achieve their goals.