Matthew Callaghan Email & Phone Number

Slc

Created and edited maps with 60 - 1000+ units for company properties.Liaised with Store Managers and District Managers to insure accuracy of maps and updates to maps.Updated maps to company-wide standards.

• Setup t-shirt printing factory from scratch – from empty warehouse to producing ~2000 shirts daily• Developed and implemented daily operation procedures for print production• Trained upwards of 40 employees in daily operational procedures• Managed inventory and supplies, maintained and cleaned printers, troubleshooted and solved all errors and issues at all stations in t-shirt printing process

Aspen

• Process to-order on-demand print jobs from small format to large format sizes, including but not limited to: Architectural Prints, Legal Documents, Flyers, Booklets, Menus, Laminations, Signs and Posters• Performed daily Customer Service including billing inquiries in QuickBooks, answering phone calls, replying to emails, helping walk-in customers, photo and image editing• Layout and edit of files in order to make them print-ready or suitable for desired size• Maintained internal computer network, server, computers and printers in company IT role• Created and edited Excel, Word, Photoshop and Illustrator files• Trained new employees in operation procedures, software, and hardware maintenance

Aspen

Coached Aspen U14 A + B Teams (30 Athletes)Taught soccer fundamentals, tactics and positioningWorked with other coaches to devise coaching plan for daily training

Aspen Mountain Ticket Office

-Supervised a team of 12 - 15 Ticket Sellers and Gate Monitors on Aspen Mountain-Liaised with Ski Patrol, Ticket Offices from other Mountains, and Mountain Ops to communicate on-mountain incidents and pass fraud, resolve ticket issues, and identify lift and run closure as well as weather and mechanical delays-Reconciled the bank and safe to ensure all ticket sales and monetary transactions were accounted for and ran reports on all Point-of-Sale locations to ensure it balanced with the bank-Assisted with ticket seller training, ticket sales, computer system issues, customer complaints, and daily tasks

Front Line Ticket Sales and Gate Monitor on Aspen Mountain-Awarded the Aspen Silver Leaf Award for Excellence in Customer Service-Liaised face-to-face with customers, sold and resolved ticket issues, maintained a safe work environment, caught pass-fraud, and interacted with other departments on the Mountain

-Wrote and edited Member-Emails and Company Newsletter and edited Floorplans and photos-Performed Desktop Support functions and maintained Laptops, Printers, and Phone Networks-Researched and installed SmartHome Technologies-Provided technical support for local Concierges and Guests when having technical issues in homes

Wrote approximately four articles per week related to important Video Game Industry News and edited images for articles for online publication

Ba, Major: Creative Writing. Minor: European History

Activities and Societies: Founder of Susquehanna University Cycling Club, Member of Outdoors Club

Education record