Matt Cater

Matt Cater Email and Phone Number

VP, Customer Operations, Abcam - a Danaher company @ abcam
Matt Cater's Location
London, England, United Kingdom, United Kingdom
Matt Cater's Contact Details

Matt Cater personal email

n/a
About Matt Cater

I am a visionary, purpose-led, and disruptive business leader, with a successful track-record of creating sustainable competitive advantage through digital, commercial and cultural innovation. Fascinated by life and technology, and the power of their collaboration. I strive to be a futuremaker. To actively engage in shaping the world, motivated by the belief that technology can help solve the world's greatest challenges.

Matt Cater's Current Company Details
abcam

Abcam

View
VP, Customer Operations, Abcam - a Danaher company
Matt Cater Work Experience Details
  • Abcam
    Vp, Customer & Commercial Operations
    Abcam Feb 2020 - Present
    Cambridge, Cambridgeshire, Gb
    As VP of Customer & Commercial Operations at Abcam, a Danaher Company, and one of the worlds most innovative Life Science companies, I have the privilege of leading the global team responsible for partnering with 750k life science reseachers to help them achieve scientific breakthroughs, faster. This includes Abcams global Customer Service, Scientific Support, Order Management, People Enablement, Process & Improvement, Performance & Planning, Product & Customer Data and Commercial Innovation teams based in the UK, Netherlands, US, Singapore, Japan and China. Fast Company Top 50 Most Innovative Companies in the World 2023Glassdoor Best Places to Work: 2022(#5), 2021(#3), 2020(#6)
    View
  • Abcam
    Vp, Emea Sales (Interim)
    Abcam Apr 2022 - Aug 2022
    Cambridge, Cambridgeshire, Gb
    In addition to the VP, Global Customer & Commercial Operations role, I took on interim leadership of the EMEA sales organisation, whilst we recruited a new leader for the function.
    View
  • Chatlingual
    Advisor To Founder Ceo
    Chatlingual Jul 2019 - Dec 2019
    Denver, Colorado, Us
    View
  • Vodafone
    Group Head Of Customer Operations / Coo & Founding Member, Consumer Internet Of Things (Iot)
    Vodafone Jul 2017 - Jun 2019
    London, Gb
    Founding member of Vodafone Groups Consumer Internet of Things business (V by Vodafone / Vodafone Smart Tech), accountable for Customer Support, eCommerce, Logistics and the global expansion strategy across Vodafone's flagship centralised global smart tech business - a top 3 priority for the company in the 5 year plan. From pre-revenue set-up, led the launch of new markets & products and the live operations for the connected consumer service in 9 countries - bringing together the latest smart tech products and the power of the Vodafone network - connecting you to the people and the things you love (children, elders, pets, homes, cars, bikes and luggage).I led the build and deployment of the centralised Operating Model (a Vodafone first), the build, alignment, engagement and development of a large team across 10 countries to deliver an amazing customer experience. The team rapidly set new digital care records for the company including Employee NPS, Customer NPS and digital and chat adoption.
    View
  • Vodafone
    Chief Of Staff, Group Operations
    Vodafone Aug 2015 - Jul 2017
    London, Gb
    Responsible for strategy definition and execution, special programs, culture, engagement, governance, business planning and internal & external communications for Group Enterprise Operations (€2bn ARR) - a global team of over 2,000 employees, whose mission is to keep the worlds largest businesses connected.
    View
  • Vodafone
    Global Head Of Customer Service Strategy, Carrier Services
    Vodafone Sep 2013 - Jul 2015
    London, Gb
    View
  • Vodafone
    Programme Director, Customer Service Integration (Vodafone Acquistion Of Cable&Wireless)
    Vodafone Sep 2012 - Sep 2013
    London, Gb
    View
  • Cable & Wireless
    Head Of Continuous Service Improvement
    Cable & Wireless May 2010 - Aug 2012
    London, England, Gb
    View
  • Cable & Wireless
    Head Of Sales Support
    Cable & Wireless Sep 2009 - Apr 2010
    London, England, Gb
    View
  • Cable & Wireless
    Head Of Performance & Management Information
    Cable & Wireless Oct 2008 - Aug 2009
    London, England, Gb
    View
  • Cable & Wireless
    Enterprise Service Manager
    Cable & Wireless May 2007 - Oct 2008
    London, England, Gb
    View
  • Energis Plc
    It Service Improvement Manager
    Energis Plc Nov 2005 - Apr 2007
    View
  • Energis Plc
    It Service Improvement Consultant
    Energis Plc Jan 2004 - Oct 2005
    View
  • Deloitte
    Analyst
    Deloitte Jan 2001 - Dec 2003
    Worldwide, Oo
    View
  • Ey
    Analyst
    Ey Mar 2000 - Dec 2000
    London, Gb
    View
  • Hilife Group
    Mountain Leader
    Hilife Group Jul 1999 - Feb 2000

Matt Cater Skills

Business Transformation Service Management Strategy Telecommunications Managed Services Service Delivery Itil Governance Change Management Outsourcing Customer Experience Integration Project Delivery It Service Management Enterprise Software Stakeholder Management Process Improvement Leadership Service Improvement Business Case Start Ups Customer Insight Presentation Development Collaborative Environment User Experience Customer Experience Improvement Six Sigma Prince2 Board Presentations Online User Experience Collaborative Working Sla Kpi Key Performance Indicators Incident Management It Outsourcing Pmo Operations Management E Commerce Continuous Improvement Business Planning Executive Leadership Customer Experience Transformation Internal And External Communications Home Automation Profitable Growth English Operational Efficiency Customer Satisfaction Problem Solving International Operations General Administration Analytical Skills

Matt Cater Education Details

  • Queen Mary'S College, Basingstoke
    Queen Mary'S College, Basingstoke
  • Royal Military Academy Sandhurst
    Royal Military Academy Sandhurst
    Servant Leadership In Business

Frequently Asked Questions about Matt Cater

What company does Matt Cater work for?

Matt Cater works for Abcam

What is Matt Cater's role at the current company?

Matt Cater's current role is VP, Customer Operations, Abcam - a Danaher company.

What is Matt Cater's email address?

Matt Cater's email address is ma****@****o.co.uk

What schools did Matt Cater attend?

Matt Cater attended Queen Mary's College, Basingstoke, Royal Military Academy Sandhurst.

What skills is Matt Cater known for?

Matt Cater has skills like Business Transformation, Service Management, Strategy, Telecommunications, Managed Services, Service Delivery, Itil, Governance, Change Management, Outsourcing, Customer Experience, Integration.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.