Matthew Champagne, Phd -Keep Your Best Employees/Customers Email and Phone Number
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► MY MISSION: (1) rid the world of poorly-constructed surveys that waste money, frustrate customers, & provide misleading results, and (2) teach others how to engage their customers, members and students to provide the most useful feedback possible using the 9 Principles of Feedback.► How to immediately improve your customer surveys - 30 minutes of FREE previews here: https://www.udemy.com/secrets-that-make-surveys-workSince 1998, I have successfully advised more than 600 companies, learning organizations, service providers, non-profits, colleges, and trade shows on how to increase engagement and response rates, interpret customer feedback, gather real-time metrics, and rapidly improve teaching, learning, and customer service through the use of proper survey and evaluation techniques. My work is guided by 20+ years of research and application across every industry:• Director of 1st University laboratory to evaluate web-based learning• Senior Research Fellow - Army Research Institute• Senior Evaluator - National Science Foundation & U.S. Department of Education• Author, Consultant & Speaker on topics of surveys, customer feedback, evaluation & training• Evaluator and co-PI of $9MM in funded projects of national impact• Pioneering Entrepreneur – created 1st automated course evaluation system in Higher Education• Created & critiqued 6000+ surveys and evaluation forms• University Evaluation Committee ChairWATCH the videos below for advice you won't find anywhere else.
Embedded Assessments Llc
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Survey Expert, Senior Researcher, Author, Consultant, And SpeakerEmbedded Assessments LlcAtlanta, Ga, Us
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Employee Retention And Customer Engagement StrategistSurveyconversations Sep 2019 - PresentTrusted by 300+ business owners worldwide: We maximized their profits and helped grow their businesses using our proprietary feedback process to discover what their Customers and Employees *really* think* Learn WHY your customers buy from you and what will make them buy AGAIN* Keep your BEST employees forever - measure & monitor Trust, Fulfillment and Satisfaction to spot the warning signs* 10x Customer Referrals* Repeatedly get 80% response rate and deep insights from customer, member and client surveys -
Keep Your Customers Forever: Survey Visionary, Researcher & AuthorEmbedded Assessments Llc Jun 2012 - PresentGrayson, Georgia, UsEmbedded Assessment has helped hundreds of organizations engage, understand, and satisfy their customers, and has helped training organizations rapidly improve teaching while removing obstacles to learning. Our methodology consistently increases customer retention, customer satisfaction, and yields extraordinary response rates. There is no better tool for creating lifelong customers.
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Senior EvaluatorU.S. Department Of Energy, Osdbu Sep 2013 - PresentWashington, Dc, UsServed as independent external evaluator on five federally funded projects of national impact. Created advanced digital assessment platforms, formulated KPIs, and collected performance metrics from students, instructors and advisors. Delivered actionable intelligence and strategic insights to federal, state, and corporate stakeholders, ensuring the success and long-term sustainability of projects.Major Partners: Interstate Renewable Energy Council (IREC) & Electric Power Research Institute (EPRI)Collaborators: Joe Sarubbi, Mary Lawrence, Steven Coley, Dr. Tom Reddoch, Eladio Knipping -
Helped Successfully Re-Launch The Cruise Industry Post-Pandemic: Worldwide Survey Of Travel AgentsCruise Lines International Association (Clia) Mar 2020 - Sep 2020Washington, Dc, Us* 98.9% positive reactions from travel agents across 13 countries * 67% email opens & 34% clicks, with numbers still *increasing* after 10th email!Top 5 reasons given for massive participation, engagement & satisfaction in worldwide study: 1. "You proved our voice was heard during this pandemic" 2. "You immediately shared the relevant results" 3. "We felt more engaged with the industry during this difficult time" 4. "Refreshing to compare our opinions with other professionals" 5. "These surveys help us to help our customers; gives me hope that our industry will come back strong" -
Founder & Surveys ExpertIota Solutions (1St Web-Based Course Evaluation Software For Higher Ed) Jun 1999 - May 2012Critics said "college faculty evaluations will never be done on the Web", so I left Academia to join skilled and like-minded colleagues to prepare the foundation for a new industry in Higher Education. The four co-founders of IOTA Solutions (Scott Jablonski, Stephen Konya, Keith Hmieleski and I), created the first web-based institute-wide course evaluation system (MyClassEvaluation). The widespread success of MyClassEvaluation across many industries was due to Chief Architect Jeff O'Donnell. 14 years later, IOTA's evaluation methodology is now used by more than two dozen online course evaluation companies, and "college faculty evaluations on the Web" are used in 85% of U.S. colleges.
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Senior EvaluatorU.S. Department Of Education 1999 - 2008Washington, Dc, UsServed as lead evaluator on six distance learning projects of national impact. Envisioned and put the 9 Principles of Embedded Assessment into practice for evaluating distance learning, a process now called "the standard" by the U.S. Department of EducationAwarded one of only 7 national Small Business Innovation Research grants (2002)Created new methodologies for survey design, questionnaire construction, and processes for increasing student satisfaction and customer retentionCollaborators included David Sachs, Mary O'Shaughnessy, Judy Gustawson, Ed Meachen, and Chris Olgren -
Senior Research FellowU.S. Army Research Institute 1998 - 2000Examined all existing research and applied the framework of Embedded Assessment to distance learning programs, particularly in the U.S. military. Wrote foundational documents in the field of web-based learning, still in its infancy.My colleague Dr. Robert Wisher and I published these four articles and book chapters:• Online evaluation of distance learning: Benefits, practices and solutions (2001)• Design considerations for distance learning evaluations (2000)• Distance learning and training: An evaluation perspective (2000)• Training through distance learning: An assessment of research findings (1999). With J.L. Pawluk, A. Eaton, D.M. Thornton, & C.K. Curnow.And presented these five papers at conference:• Evaluating distance learning effectiveness: Paper-based or internet approach? (August 2000)• Distance learning: A triangular perspective (May 2000). With K. Mantyla & S.G. Fisher• Plan to evaluate then evaluate your plan (September 2000)• Measuring learning outcomes in distributed learning environments (February 2000)• An evaluation of distance training programs (August 1999). With J.L. Pawluk & C.K. Curnow
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Founder & DirectorIdea Lab Feb 1997 - Oct 1999With financial support from the National Science Foundation and the William and Flora Hewlett Foundation, I opened the first U.S. laboratory dedicated to the assessment of web-based learning in higher education. My team of 18 graduate students collected some of the earliest evaluation data from community colleges, universities, and corporate learning organizations using the World Wide Web to deliver synchronous and asynchronous learning. The IDEA Lab was skillfully managed by Stephen Konya, M.S. & Keith Hmieleski, Ph.D.
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Assistant Professor Of PsychologyRensselaer Polytechnic Institute Aug 1993 - Oct 1999Troy, Ny, UsPrincipal Investigator, project director, advisor, and evaluator on eight grants ($1.4MM). 16 publications and 26 invited addresses & conference presentations. Chair/Advisor to 5 PhD and 33 MS candidates, and advisor to 80 UG students. Prepped 12 course titles and developed two new eLearning courses. Reviewed proposals submitted to the National Science Foundation and six national/international conferences. Chair of University Evaluation Committee. Member of Society for Industrial and Organizational Psychology, American Psychological Society, and Midwestern Psychological Association. Advisor to student chapter of the Society for Human Resource Management.
Matthew Champagne, Phd -Keep Your Best Employees/Customers Skills
Matthew Champagne, Phd -Keep Your Best Employees/Customers Education Details
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Purdue UniversityIndustrial And Organizational Psychology -
Oakland UniversityPsychology
Frequently Asked Questions about Matthew Champagne, Phd -Keep Your Best Employees/Customers
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Matthew Champagne, Phd -Keep Your Best Employees/Customers works for Embedded Assessments Llc
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