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With over 25 years of professional experience, I am well-equipped to navigate business challenges, overcome obstacles, and deliver results in critical areas such as business development, customer satisfaction, project management, and technology integration. As a Vice President of Customer Experience at Green Cloud Defense, an 11:11 systems Company, I have successfully built and managed teams supporting $30M+ monthly recurring revenue. I have been instrumental in the merger of eight companies, managed the build-out of new data centers, and achieved a listing of #73 in INC. Top 500 companies. I am skilled in developing metrics and KPIs to manage team development, product improvements, and service issues. I have a proven track record of raising Net Promotor Scores and improving customer satisfaction. I am also experienced in remote team management, vendor management, and process improvement. In my previous roles as Vice President of Operations at TGA Solutions and Senior Business Development Manager at HealthSouth P.T./Select Medical, I have consistently driven revenue growth, reduced costs, and built strong relationships with stakeholders. I am ready to leverage my diverse experience to drive ambitious business goals and make a meaningful impact.
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VcioIntelligent Technical SolutionsGreer, Sc, Us
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Vp Of It ServicesMorris Business Solutions - Xerox Agent Jun 2023 - PresentGreenville, Sc - South Carolina, Us -
Director Of Customer SuccessGraitec Group Jan 2023 - May 2023Paris, Ile-De-France, Fr -
Vice President Of Customer Expierence11:11 Systems Nov 2021 - Dec 2022Fairfield, Nj, UsIn November of 2021, Green Cloud was acquired by 11:11 Systems. I was promoted to the VP of Customer Experience and given three teams to build and grow. The CSM, TAM, and CSO groups consist of diverse backgrounds of individuals from across the globe. I am very thankful for the opportunity to grow during the merger of Green Cloud and 11:11 Systems. -
Vice President Of Customer ExperienceGreen Cloud Defense Apr 2022 - Apr 2022Greenville, Sc, UsBuild an international team of Technical Account Managers and Customer Success Managers to build client relations across the entire 11:11 Systems customer base. -
Vice President Of Partner ServicesGreen Cloud Defense Jan 2021 - Apr 2022Greenville, Sc, Us
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Vice President Of Partner SuccessGreen Cloud Defense Aug 2020 - Apr 2022Greenville, Sc, Us
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Executive Director Of Partner SuccessGreen Cloud Defense Nov 2019 - Aug 2020Greenville, Sc, Us
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Director Of Partner SuccessGreen Cloud Defense Aug 2019 - Nov 2019Greenville, Sc, Us
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Director, Partner SupportGreen Cloud Defense Jan 2016 - Aug 2019Greenville, Sc, Us
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Owner / Lead Support AgentPrompt Computer Solutions Jan 2001 - Nov 2021-Small Business Consulting -Manage customer base-Support education, Non-profit, and SMB-Manage all financial transactions-Apple Support-Mobile OS support-Education Support -
Vp OperationsTga Solutions Aug 2011 - Dec 2015-Manage of Sales Team, Operations, and System Engineers -Sales and Account management for global companies-Strategic marketing using social media-Project Management for 100K+ projects-Accounts Receivable and Accounts Payable management-Control customer service via ticket system -
Senior Business Development ManagerSelect Medical Corporation Mar 2003 - Jun 2011Mechanicsburg, Pa, UsAs the Senior BDM with Select, I was the responsible for the upstate South Carolina Region. I sold to Doctor offices, Local industry and Insurance companies looking for opportunities to grow the largest Physical Therapy company in the USA. -
Medic / Communications ManagerGreenville Health System Jan 1997 - May 2004Greenville, South Carolina, UsWhen I first started at MCAS started my responsibilities were to respond to medical calls in a timely manner and give medical care to my patients. I was then promoted to Dispatch Supervisor and began to handle all community relations as well. This job was very high paced and allowed me to understand how important service was to a patient and customer. As the Dispatch Supervisor I managed five dispatchers and 20 EMTs. As the community relations liaison I was responsible for all sides of customer service and patient satisfaction. I also negotiated contracts with local nursing homes and venues across the Greenville area to provide care for their clients and visitors. -
Emergency Medical TechnicianSpartanburg Regional Healthcare System Feb 2002 - Jun 2003Spartanburg, South Carolina, UsI was hired at SCEMS to start a new 12-hour shift. Due to insurance regulations they were no longer able to have the two most utilized ambulances run on a 24-hour shift. I created the positions, hired EMT’s and Paramedics to staff the 16 open slots, and ran two ambulances. After a successful three months the county requested a swing shift unit be placed in high call areas. I added two more staff members and an additional ambulance. Once fully staffed I managed the schedule and staff for these shifts.
Matt Chandler Skills
Matt Chandler Education Details
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Greenville Technical CollegeComputer Systems Networking And Telecommunications -
University Of South Carolina UpstateGeneral
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Greenville Technical CollegeEmergency Medicine
Frequently Asked Questions about Matt Chandler
What company does Matt Chandler work for?
Matt Chandler works for Intelligent Technical Solutions
What is Matt Chandler's role at the current company?
Matt Chandler's current role is vCIO.
What is Matt Chandler's email address?
Matt Chandler's email address is mc****@****ghs.org
What is Matt Chandler's direct phone number?
Matt Chandler's direct phone number is +186443*****
What schools did Matt Chandler attend?
Matt Chandler attended Greenville Technical College, University Of South Carolina Upstate, Greenville Technical College.
What are some of Matt Chandler's interests?
Matt Chandler has interest in Human Rights, Science And Technology, Children, Disaster And Humanitarian Relief.
What skills is Matt Chandler known for?
Matt Chandler has skills like Integration, Solution Selling, Networking, Managed Services, Management, Enterprise Software, Account Management, Business Development, Sales, Sales Management, Cisco Technologies, Data Center.
Who are Matt Chandler's colleagues?
Matt Chandler's colleagues are Breanna Acle, Lynda Markovics, Nathanael Long, Jaimik Thakkar, Jacob Browder, Daniel Thomas, Angelica Saga.
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