Matthew Charlsen Email & Phone Number

Greater Minneapolis-St. Paul Area

Licensed Real Estate Agent in the state of Minnesota. My experience in the hospitality industry has empowered me with years of experience in relationship-building, along with strong communication, public relations and leadership abilities. I am transferring these qualities into the world of Real Estate along with a strong passion to acquire as much industry knowledge as I can in order to provide my buyers and sellers with a positive and gratifying experience.

3118 W. Lake St. Minneapolis Mn.

Oversaw day-to-day operations of a very unique and stylish Minneapolis restaurant. Hire, manage, and develop a full staff of servers, server assistants, bartenders, food runners, expediters, and front desk attendants. Full control of bar inventory; par levels, inventory, and ordering Incorporated successful new training programs for all front of house staff Overhauled and expanded menu in order reach guests interested in healthier options

Greater Chicago Area

Corner Bakery is a very successful and rapidly growing fast/casual restaurant chain with locations in Illinois, California, Texas, etc. Focus is on quality food prepared in rapid fashion and exceeding guest expectations. Responsibilities include monitoring and managing inventory levels, labor costs, and P&L expenditures to maintain profit levels at optimum levels. Acting as the face of the restaurant by taking any and all quest complaints or concerns, then doing whatever is… Show more Corner Bakery is a very successful and rapidly growing fast/casual restaurant chain with locations in Illinois, California, Texas, etc. Focus is on quality food prepared in rapid fashion and exceeding guest expectations. Responsibilities include monitoring and managing inventory levels, labor costs, and P&L expenditures to maintain profit levels at optimum levels. Acting as the face of the restaurant by taking any and all quest complaints or concerns, then doing whatever is necessary to turn a negative experience into a positive one. Overseeing catering team to ensure quality product, deliveries arriving on time, and then personally following up with call-backs to establish guest satisfaction. In charge of ordering, and establishing par levels, of produce and supplies for the restaurant. Show less

531 N. Wells St. Chicago, Il.

GT Fish & Oyster is a part of the highly successful BOKA Restaurant Group in Chicago Managing a full staff of servers, server assistants, bartenders, food runners, expediters, and hostesses. Creating a positive work environment in a successful and prominent Chicago restaurant. Focusing on customer service by “touching” tables to ensure that the guest experience has surpassed their expectations. Displaying the ability to work and get along with many different types of… Show more GT Fish & Oyster is a part of the highly successful BOKA Restaurant Group in Chicago Managing a full staff of servers, server assistants, bartenders, food runners, expediters, and hostesses. Creating a positive work environment in a successful and prominent Chicago restaurant. Focusing on customer service by “touching” tables to ensure that the guest experience has surpassed their expectations. Displaying the ability to work and get along with many different types of people and personalities. Show less

1400 W. Randolph St. Chicago, Il.

Michael Jordan owned restaurantFrequent menu changes by the chef created an ongoing learning process that enabled servers to become knowledgeable of products and local vendors. Presence of a wine sommelier that specialized in Old World wines. Wine education class was conducted in which areas, vintages, winemakers, and processes were described in detail.

Awarded Server of the Year in first year of employmentAchieved in many performance-based contests in a high standard environmentProvided strong time management and attention for detail in extremely high volume restaurantSucceeded in many random tests that evaluated servers on customer service, menu knowledge, and ability to multi-task

Promoted to bartender within first year of employmentDeveloped strong relationships with customers which resulted in a large nucleus of repeat businessImmediately adjusted from previous fast-paced, multi-tasking service to a refined, cuisine-oriented one highlighted by the informed expertise of the server Quickly learned hundreds of characteristics for over 50 bottles of wine and how they paired with seafood and red meat

Promoted to manager within first year of employmentSuccessfully managed over 50 employeesServed 8 table sections very efficiently, while maintaining superb service standards Established personal connections with guests, which resulted in a high level of repeat business

Bachelor Of Arts, Degree In English-Rhetoric And Language With Minor In Psychology, 3.85-Magna Cum Laude

Activities and Societies: Dean's List Put self through school while working full time Relevant Course Work: English: Research Writing.

Education record