Matthew Chi Email and Phone Number

Commands 78 Soldiers and is responsible for Soldier training, Soldier and family readiness, professional development, resiliency, command climate, and retention. Responsible for over $1.25 million worth of standard and non-standard property.

HQ, 4-star command

• Partnering with Engineering, Product, Marketing, Sales, and Customer Success at the IC through Executive level to drive product quality initiatives, product releases and ensure world-class customer support• Works closely with small and large enterprise customers (100k+ seats) to provide the best product experience• Using technical product knowledge and customer use cases to drive architectural decisions in releases, keeping customers top of mind, and making sure product growth and engagement OKRs are being met• Collecting customer feedback/issues to advise and balance between product roadmap and technical debt/backlog• Leads a product team of 5, on the 3rd largest enterprise product, processing the #1 ticket volume with 99% SLA• Leads director’s Tech Track focusing on tool development, automation of processes, and monitoring of product quality

• Lead Developer of 3 developers for system integration tools and supporting internal full stack applications• Converted to a permanent employee role in June 2016 from a contractor position• Developed technical interview questions and interviewed candidates for 9 positions within the team, made the hiring decision on 2

• Performed software usability testing through black box testing• Wrote clear usability testing reports; documented and investigated issues through JIRA• Partnered with project managers and developers to resolve testing report issues

• Responsible for the daily operations, monitoring, troubleshooting and configuration of Linux/BSD servers• Performed system, infrastructure, and application monitoring and scheduled tasks • Delivered quality work and fulfilled assigned tasks in a timely and professional manner

• Quickly learned to code in Objective-C, and used Cocos2D and Kobold2D libraries for programming applications in iOS• Independently designed and developed a turn based two-player board game• Interacted with the guest speakers and learned about their experiences in startups, programming, and game design