Concert Technologies is the technology rollout leader in the accelerated deployment of technology infrastructure for government and commercial organizations. Concert Technologies has proven success in the project management and implementation of multi-site, multi-service, multi-technology rollouts on a nationwide and international scale.Duties and Accomplishments:• Serve as the Supervisor of the team.• Assign jobs/tickets to the individual team members based on the current workload and maintain an overall balance• Delegate tasks and projects to the members of the team• Assist the team in adhering to company policies and guidelines as stated in the Company Handbook• Maintain and organize multiple email accounts within Outlook • Assist with scheduling and facilitating jobs, as needed.• Diagnoses customer issues, troubleshoots customer problems, solves issues, and assistscustomer in restoring business essential services.• Lead, manage, mentor and motivate team members to achieve success.• Perform annual performance reviews and issue corrective actions when needed. • Assist the Program Manager and Executive Management as needed.• Manage quality control for the team’s projects/jobs• Plan, execute, and finalize projects according to deadlines and budget.• Respond promptly to customers, team members and members of management.• Attend/Host Conf Bridges as needed (Project kickoff calls, scheduled activities, etc.)• Provide estimates/quotes to the customer PM’s per their request.• Approve and maintain time off requests, bi-weekly time cards etc.• Develop and maintain account specific Standard Operating Procedures (SOP’s)• Develop and improve specific account processes and guidelines• Develop walk-thru and reference guides for account specific requirements

Duties and Accomplishments:• Serve as the Supervisor of the Department.• Set the standard for all the team members.• Lead, manage, mentor and motivate team members to achieve success.• Delegate tasks and projects to the members of the team.• Maintains working knowledge of all team members' projects.• Schedules, cuts, and completes jobs in a timely manner.• Schedules technician on-site within a four hour window or provides on-the-phone level IIassistance to customer(s).• Returns maintenance calls/emails/voice mails within 15 minutes.• Diagnoses customer issues, troubleshoots customer problems, solves issues, and assistscustomer in restoring voice and/or data circuits.• Manages and supervises technician while on-site.• Locates technician to dispatch using proprietary system or by recruitment.• Assist the team in adhering to company policies and guidelines as stated in the Company Handbook.• Assist the Program Manager and Executive Management as needed.• Manage quality control for the team’s projects/jobs.• Plan, execute, and finalize projects according to deadlines and budget.• Respond promptly to customers, team members and members of management.• Attend/Host Conf Bridges as needed (Project kickoff calls, scheduled activities, etc.)• Provide estimates/quotes to the customer PM’s per their request.• Maintain the team schedule, time off requests, etc and distribute it accordingly.• Perform annual performance reviews and issue corrective actions when needed. • Maintain and update our Virtual PBX phone system (Ring Central) based on the weekly shiftschedule.• Create and maintain account specific Standard Operating Procedures (SOP’s).• Create and improve specific account processes and guidelines.• Create walk-thru and reference guides for account specific requirements.• Develop department specific position descriptions. • Oversee all International Operations and logistics.

Duties and Accomplishments:• Returns maintenance calls/emails/voice mails within 15 minutes.• Responds promptly to customers, team members, and members of management.• Schedules, cuts, and completes jobs in a timely manner.• Schedules technician on-site within a four hour window or provides on-the-phone level IIassistance to customer(s).• Diagnoses customer issues, troubleshoots customer problems, solves issues, and assistscustomer in restoring voice and/or data circuits.• Provides technical support for the weekend cutovers and installs/maintenance.• Interfaces directly with the customer Project Managers in regards to specific jobs and/orprojects.• Dispatches appropriate technician within contractual time frame for issues requiring on-sitesupport.• Manages and supervises technician while on-site.• Locates technician to dispatch using proprietary system or by recruitment.• Negotiates contractual rate and contract details for contractors outside proprietary system.• Schedules any calls or emails that come in over the weekend per customer request.• Inputs requests and actions in COPS.• Maintains working knowledge of all team members' projects.