Matt Cloninger-West Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

Washington D.C. Metro Area

BUSINESS ANALYSIS / IT ARCHITECTURE / OPERATIONS / IT PORTFOLIO MANAGEMENT• Evaluating current state of an agency’s enterprise environment and operations relative to the IT architecture to include alignment of the mission, business processes, performance, data, systems and infrastructure. Agency is within the Department of Education. − Analyzing business processes, operations, data management and performance metrics to recommend appropriate target IT solutions. − Identifying duplicate processes; recommending strategies for streamlining and improving processing time. • Advised the Pension Benefit Guarantee Corporation on IT investment portfolio management. − Provided guidance and insight to the client on the definition of an IT investment.− Interviewed staff to understand the corporate culture and approach to system development lifecycle (SDLC) methodology. Led staff through a re-design of the governance process for IT systems development and advised on its integration within IT investment management. − Facilitated workshops, authored charters, handbooks and additional deliverables. − Coached staff through change management strategies. − Recognized by the client as an authoritative resource on capital planning and investment management. • Overhauled the IT governance process and developed new documentation, outlining expectations at each checkpoint as Enterprise Architecture governance facilitator and lead Project Manager for the U.S. Citizenship & Immigration Services Agency. − Guided programs and projects through the enterprise architecture governance workflow and operations.− Stayed current on federal mandates. Reviewed IT business cases for accuracy and completeness prior to report submission to the White House Office of Management and Budget.• Developed and presented a training course in enterprise architecture that earned support from dissenting staff and executives. Facilitated discussions at the end of the course.

OPERATIONS• Recruited to manage Quantico, VA operations for a $5.7M military program support contract. • Directed logistics and technical teams in support of IT assets procurement/logistics management for the U.S. Marine Corps. • Solved problems of legacy operating systems in the field, and upcoming end of life software support. • Successfully secured $3.6M competitive re-bid.

OPERATIONS• Key member of a Lean Six Sigma effort to analyze the IT hardware acquisitions process for the U.S. Marine Corps and recommend opportunities for streamlining. Supervised a staff of 15-20. − Developed a dashboard report showing in-process hardware requests to correct inefficiencies. − Substantially reduced request fulfillment from 365 to 100 days to have a soldier receive equipment. • Lead consultant to gather business requirements from a government contract office and direct a software developer to improve the application based on user needs. • Point person managing acquisition requests from officers in the field and mitigating issues that arose. • Oversaw a team of consultants from 4 other agencies to complete a project analyzing the Human Resources Management process and develop an actionable business plan for improvements. • Developed half-day training curriculum on federal mandates and requirements related to program management and IT investment management.

OPERATIONS / POLICY RESEARCH / TRAINING / EVENT PLANNING / GRANT WRITING• Researched policy issues ranging from medical malpractice insurance to tax system reform & drafted policy memoranda for delegates to the Virginia State Legislature. Conducted policy research on human rights and ethnic integration in Eastern Europe. • Recruited graduate students and researched innovative marketing methods to promote recruitment. • Tasked with the transition planning of the center from the university’s Virginia Beach Campus to the Washington, DC Campus and strengthening relationships with existing contacts in the Washington, DC area. • Coordinated center sponsored events; managed planning team; facilitated planning discussions and secured event participants.• Instructed graduate level students in statistical analysis techniques software programs. • Lectured as a guest speaker at conferences in Eastern Europe and the United States on topics regarding civil society and worldviews. • Trained Washington, DC campus staff members on grant writing methods.

RESEARCH and ANALYSISReviewed property site plans and building requests to ensure compliance with city property and building ordinance codes. Upon review, was tasked with approving compliant requests and issuing permits.

OPERATIONS / PROCESS IMPROVEMENT• Short-term consulting project which involved a reorganization of the title insurance department. − Evaluated the procedures required for processing title insurance binders, organized a coherent procedural plan and created a training manual for use in training and as a reference for employees to ensure that a backlog would not re-occur.

OPERATIONS / PROCESS IMPROVEMENT• Team leader for the development and implementation of a customer satisfaction tracking system that utilized internet and database software. − Part of the development of this new tracking system entailed creating a satisfaction survey, which was then used for improving corporate performance. • Team leader for the restructuring of company account manager procedures by evaluating current procedures, making recommendations for more effective client relations and implementing the recommendations in the resulting new procedures.

STRATEGIC COMMUNICATIONS / LOGISTICS• Served in a consulting role providing export counseling to companies located within North Georgia on issues of trade regulations, foreign markets and embassy commercial contacts. • Assisted with logistics for a first ever simultaneous satellite broadcast and web cast on trade with Mexico and Canada. • Represented the federal government as part of a lecture together with a Georgia representative on federal/state relations in economic development before a visiting delegation of Nigerian Assemblywomen. • Performed planning and administrative duties for visiting trade delegations to the Atlanta region. • Engaged in strategic communications through the issuance of press releases and maintaining public relations and served as liaison between the Atlanta District Export Council and the U.S. Export Assistance Center.

RESEARCHManaged a caseload of 500+ worker’s compensation claim cases. Rendered formal decisions on medical procedures and compensation issues, responded to congressional letters of inquiry and researched specific medical procedures as well as pharmaceuticals used for treatment.

Master Of Arts (M.A.), Public Policy

B.A., Political Science / English