Matt Mcdaniel Email and Phone Number
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I'm an exceptionally detail-oriented and passionate SaaS technology client service & digital marketing expert. I have 15+ years of local and remote team building, change management, process-building and complex troubleshooting experience. I have exceptional analytical skills and the ability to work effectively with both highly technical and non-technical people. With a cool & calm demeanor, I can stay focused on solutions to problems in demanding and high-pressure situations.I believe firmly in fostering a team environment of transparency, honesty and authenticity in the workplace because teams that trust and look out for one another in my experience have the most fun and achieve the best outcomes.I started my career in the San Francisco Bay Area in 2008 with Experian Marketing Services and after moving through a few roles in email marketing campaign execution, customer support and client and team management, I took a broader role in Melbourne, Australia with Experian Marketing Services in Asia Pacific in 2011. After 4.5 years and a breadth of new experiences and successes abroad in team and organizational change management, including launching a successful remote campaign management and customer service & support team from the ground up, I elected to return to the US in April 2016. But not before taking the opportunity to travel the world and spend time with family for most of 2016 and into early 2017.I currently live in the Los Angeles area and work for Continuum Global in the Bay Area.
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Senior Director, Growth MarketingContinuumglobal Dec 2022 - PresentMenlo Park, Ca, UsContinuum is a marketing services firm that works with leading clients to design, transform and run digital marketing operations that enable them to scale, optimize and improve marketing performance. With 500+ professionals in offices in Silicon Valley and Chandigarh & Gurgaon (India), our services include digital marketing operations, technology development, data operations and advisory services. More information available at continuumglobal.com
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Director Of Growth MarketingContinuumglobal Nov 2021 - Nov 2022Menlo Park, Ca, Us
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Account DirectorContinuumglobal Nov 2017 - Nov 2021Menlo Park, Ca, Us
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Regional Director, Customer SuccessBraze Jun 2017 - Oct 2017New York, New York, UsBraze is the leading lifecycle engagement platform for marketing, growth, and engagement teams. We empower brands to humanize connections with customers, resulting in better experiences and increased retention, lifetime value, and ROI. With Braze, the world's largest enterprise and digital-first brands in dozens of countries on six continents seamlessly gather and manage actionable customer data, allowing them to reach their audience with targeted, personalized cross-channel messaging experiences. Braze has been named a Digiday Signal Award Finalist for Best Marketing Automation Platform, a VentureBeat Omnichannel MMA “Best Bet,” and was selected by Forbes as a Cloud100 Rising Star. Learn more at Braze.com -
Head Of Client OperationsExperian Asia Pacific Apr 2015 - Apr 2016Singapore, SgLed the B2B client service, support and delivery team across Australia & New Zealand.Specific Responsibilities:• Managed and developed a team of 15+ Account Managers, Senior Account Managers, Account Directors, Senior Implementation Leads and Technical Support Analysts serving clients using Experian’s CheetahMail or Cross-Channel Marketing SaaS email technology platforms• Developed team processes and procedures to ensure best-in-class customer service and support• Managed growth, retention, and satisfaction of a portfolio of Tier 1-3 enterprise clients in a demanding and competitive digital marketing technology industryAchievements:• Achieved over 100% improvement ($1M) in EBIT contribution over one year by launching a successful offshore client support team in Malaysia, redistributing unprofitable accounts, incentivizing client profitability, and launching a new local client support functionSpecialties:Managing a vast array of disparate responsibilities, remaining calm and resolution-focused while managing platform incidents, listening and learning from front-line delivery teams to enact meaningful change -
Professional Services ManagerExperian Asia Pacific Oct 2011 - Mar 2015Singapore, SgSpecific Responsibilities:• Managed and developed a team of Account Managers, Senior Account Managers, Account Directors and technical campaign implementation & support staff in the midst of constant organizational change and global challenges• Primary escalation point for all client and technology issues• Accountable for client satisfaction as measured by Net Promoter ScoreAchievements:• Achieved 10% existing client growth over one year while keeping NPS stable by launching new targeted program initiatives for clients and new team commission plans• Achieved 92% client renewal rate (8% above target) and less than 5% staff turnover by orchestrating detailed client renewal plans, encouraging team autonomy, developing new roles, and revamping team structures• Led version 2.0 development of a now-global SaaS product while acting as interim product managerSpecialties:Productivity and organizational tool implementation, business operations analysis, advanced data-led email deliverability troubleshooting and solution-finding
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Client Relationship ManagerExperian Cheetahmail Oct 2010 - Oct 2011Costa Mesa, Ca, UsSpecific Responsibilities:• Managed and developed a team of B2B Account Managers: provided application training, trained on best-practice customer service & support processes, mentored, and shared industry insight• Managed all day-to-day contact, projects, timelines, digital strategies, service/support and relationships with top-tier clients; played key role in multiple client relationship-driven contract renewals over $1M annually• Acted as liaison between clients’ tech teams and CheetahMail custom projects team to integrate complex data and campaign processesSpecialties:Understanding client needs, balancing client demands and resource availability -
Senior Account ManagerExperian Cheetahmail Jan 2010 - Oct 2010Costa Mesa, Ca, UsSpecific Responsibilities:• Developed, tested and implemented custom API-triggered campaigns and automated data processes for clients with varying complex specifications• Set up, tested, deployed, and led the troubleshooting of advanced HTML email campaigns• Analyzed and interpreted reports and provided executive summaries to key client decision makersSpecialties:Out-of-the-box thinking for complex customer needs, live software demos to current and prospective clients, deep client issue or application troubleshooting
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Account ManagerExperian Cheetahmail Sep 2008 - Jan 2010Costa Mesa, Ca, UsSpecific Responsibilities:• Set up, tested, and deployed HTML email campaigns within CheetahMail application with exquisite attention to detail and comprehensive campaign evaluation and reporting• Performed exhaustive QA to ensure flawless final output• Managed and prioritized aggressive deliverable timelines and provided best-in-class customer service & supportSpecialties:Ability to find and correct inconsistencies in data, formatting, code, and deep platform troubleshooting
Matt Mcdaniel Skills
Matt Mcdaniel Education Details
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Usc Marshall School Of BusinessBusiness Administration
Frequently Asked Questions about Matt Mcdaniel
What company does Matt Mcdaniel work for?
Matt Mcdaniel works for Continuumglobal
What is Matt Mcdaniel's role at the current company?
Matt Mcdaniel's current role is Senior Director, Growth Marketing at Continuum Global @ Google.
What is Matt Mcdaniel's email address?
Matt Mcdaniel's email address is ma****@****ail.com
What is Matt Mcdaniel's direct phone number?
Matt Mcdaniel's direct phone number is +194941*****
What schools did Matt Mcdaniel attend?
Matt Mcdaniel attended Usc Marshall School Of Business.
What skills is Matt Mcdaniel known for?
Matt Mcdaniel has skills like Email Marketing, Analytics, Digital Marketing, Crm, Online Advertising, Customer Relationship Management, Web Analytics, Marketing Strategy, Salesforce.com, Strategic Partnerships, Management, Saas.
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