Matt Collins Email & Phone Number

Washington, Dc, Us

Seattle, Wa, Us

On a mission to enable AWS Global Services to deliver a seamless customer experience across all phases of the cloud adoption lifecycle.

Seattle, Wa, Us

I help Customers and Partners develop the Capability and Confidence to migrate and operate in AWS at tremendous scale.

Mclean, Va, Us

As Vice President of Engineering and Solutions and as a member of Day1 Solutions’ Executive Leadership Team, I’m accountable for driving innovation across our solution portfolio, and serve as a trusted advisor to Day1 Solutions’ customers, partners, sales and delivery teams on cloud computing strategies, best practices, emerging technologies and trends. Commercial, government and higher education enterprises rely on the experts at Day1 Solutions to design, deploy and manage IT cloud infrastructure, services and solutions that support achieving their mission and business goals. With a robust network of industry-leading technology partners, Day1 Solutions makes it easy for enterprises to rationalize and realize the full benefits of the cloud.

Seattle, Wa, Us

Inaugural member of AWS Professional Services Team with the mission of accelerating the value and adoption of AWS Services for Enterprise Customers. As part of this team I had the opportunity to shape the way we engaged with customers and partners, formed repeatable offerings to address customer needs, established deep partner relationships and most importantly developed a world class team in the US East Territory. Key accomplishments: Developed a strategic approach to IT Transformation and the Customer Cloud Journey.Grew a team of 40+ consultants over two years developing a business focused on customer success and adoption of cloud computing capability.Became a strategic advisor for AWS adoption, use patterns, value propositions to C level customer and partner executives.Developed an integrated approach to platform and strategic consulting that included the partner ecosystem of technology partners and system integrators.Led many transformational customer projects including NASDAQ’s FinQloud Compliance Offering, Conde Nast’s all in migration to AWS, and Johnson & Johnson’s cloud services capability.

Redmond, Washington, Us

Global Leader of Solution Management for Sales, Marketing and Services business systems. Reported to the VP of Solution Delivery in Microsoft IT. Consistently improved delivery execution, strategic planning, and business value for a $220M annual portfolio of investments. Successfully brought together many functional business groups to prioritize investments and find a balance between corporate and field needs around the world. Drove a relentless focus on User Experience, simplification and discipline to consistently deliver major programs. Key accomplishments: Established an IT Governance structure and process for a Sales & Marketing fund of $120M later expanding to $220M with the addition of Enterprise Services and Support functions.Created a portfolio management approach improving on time delivery and our ability to realize expected value by establishing a regular cross group rhythm of controls.Championed User Centered Design across all businesses to increase our ability to design solutions that meet the needs of the actual user and the pull through of our solutions.Established the “Experience Framework” for investments moving business segments to common planning and investing at a user or customer experience level improving cross group collaboration and promoting common plans. Defined and implemented processes and tools to define, assess, and track the value of IT investments following MYR feedback from Kevin Turner. This Business Value Realization framework was adopted and is now leveraged across MSIT.

Redmond, Washington, Us

National Support & Consulting Delivery, Telesales, and Business Operations. Reported to the VP of US Services. Grew Premier Support Revenue from $150M to $500M annually. Formed US Enterprise Services merging Premier Support Services with Microsoft Consulting, building one of the largest field P&L’s. Increased overall Enterprise Services profits from $77 million to $253 million and doubled operating profit margins. Directly managed 1,200 people with a predominant focus on customer engagement and service delivery. One of my strengths was the ability to consistently partner both with the US Sales Team and the WW Services organization to find a good balance for our business, our customers, the evolution of WW Services, and the needs of the US Subsidiary. Some key accomplishments:Drove the effort to change sales compensation to include Premier Support and Consulting Services across the company to align better with Enterprise Customer expectation and with our organizational goals.Built an off-shore Global Support Center with Customer Support to handle Enterprise Support , formed a Deal Pursuit Team and Proposal Bid Desk in India. Partnered with Security Business Unit and MSIT to bring security offerings to market. Formed a National Overlay Consulting Teams to lead targeted solutions (ERP, CRM, ITIL, E-Commerce, Call Centers, Security, and Strategy Consulting).Expanded the depth of reach and scale of Premier Developer Support specifically focused on ISVs in partnership with DPE to reach more partners and specifically start-up companies.Expanded the Performance and Test Lab services to include both Enterprise and ISV customers growing it into one of the largest and the only for profit Lab Services in the company.Reduced OEMs support exposure for timely redistribution of fixes from 120 days to 20 days and realigned this support team into the OEM Channel business to continue to optimize the Partner Experience.

Redmond, Washington, Us

Regional Support Delivery, Sales, and Business Operations. Reported to the GM of US Premier with dotted alignment to the West Region VP of Sales. Grew Premier Annual Support Revenue from $35M to $50M. Effective in raising the level of awareness of Premier’s value proposition with the regional sales leadership team by demonstrating success and consistently partnering with them to solve customer problems. Continued to partner with WW Services to drive learning back into offerings to drive consistency in execution for customers globally. Leading member of the US Premier Services Team.Top region in Customer Satisfaction, Sales Growth, on-time contract renewals and alignment with Enterprise Sales.Created the “Customer Satisfaction Effect” of Premier Support which demonstrated that customers with Premier Support were 25% more satisfied and 50% more likely to recommend Microsoft. This led to commitments for Premier Penetration in Sales and eventually sales compensation for support.An integral leader driving the Critical Situation service capability across Premier Support, PSS and the Product Teams. Resulting in scaling our dispatch capability and raising issues to development leaders in hours verses weeks or months.Promoted to General Manager of US Premier Support as a result of consistent success, local execution and strong leadership across the US organization.

Redmond, Washington, Us

Reported initially to the CVP of PSS and then the interim CVP of WW Services. Represented Microsoft on two major initiatives; “Winning with Services” that led to the formation of WW Services and “Project Sable” that led to Microsoft “Solution” Selling, Development, and Marketing in the Enterprise. Both projects were cross company and reshaped the way Microsoft built and sold products in the Enterprise. Advanced Microsoft to have a more globally consistent service experience with the formation of Worldwide Enterprise Services. Continued focus on globalizing Premier Offerings, setting strategy for resourcing, pricings, value proposition, business group alignment, PR and AR. Partnered closely with PSS to operationalize Premier Support consistently worldwide. Played an integral role changing the nature of how the company engages enterprise customers. First global support offerings for MicrosoftSuccessfully managed Industry Analyst relationships to make and promote positive changes for large enterprise customers establishing Premier Support as a global brand that customers can rely on and make it a must have part of their Microsoft Relationship.Formed a new offering framework that provided the ability to scale from the largest global customer to a single location corporate account providing flexibility in how services are delivered and consumed to meet the needs of more customers.

Redmond, Washington, Us

Responsible for development and execution of dedicated support and service offerings for Microsoft’s largest enterprise customers and for the partnership with the Rocky Mountain Sales District. Reported to the West Region Premier Director. Developed the first dedicated customer product/service support team.Grew the depth of engagement and standard to Dedicated Technical Account Managers for all Global Accounts and in many cases regional teams. Developed, sold and delivered dedicated support engineering services as an addition to Incident Support and TAMs.Ran the US Tools Team and was the primary business leader engaged with IT on systems requirements and deployments along with the development of our own systems to run the operation.

Norwalk, Ct, Us

Managed the networks and core technical resources for a $45 billion financial services company.Led a team of professionals that support the operations and development of distributed computing, local and wide area networks for eight major sites across the U.S. supporting 5,000+ users.Managed an out-sourced wide area network and datacenter operations group.Led the conversion of 600 desktops from Microsoft Mail to Microsoft Outlook and Exchange in three weeks.Led the implementation of a Microsoft Exchange infrastructure to support 5,000 clients in eight major locations and contributed to the GE Wide design and deployment of Microsoft Exchange.Chartered and drove the implementation of the Consumer Savings Intranet.Led a redesign effort to move from a leased line environment to frame relay for a net savings of $500,000 in 1997.Led the conversion of 600 desktops from Windows 3.1 to Windows 95.Managed a group of core technology professionals that supported the architecture, software, and database development environment for the Seattle HQ location.

New York, Ny, Us

Director - Technology ServicesManaged the distributed and mainframe computing environments.Led the conversion of 600 clients from a Netware and Windows 3.1 environment to Microsoft NT and Windows for Workgroups in three months.Sr. Technology Advisor - One Year Executive Staff RoleCreated and published a systems architecture outlining the next three years of business.Conducted a “Gartner Group, Real Decisions” bench marking study on distributed computing.Coordinated a business re-engineering study with Ernst & Young.Advised senior management and technical staff on current software development trends and issues.Technology Services ManagerManaged the operations and continued development of a corporate network supporting 600 users.Consolidated all network communications systems into a single collapsed backbone network over distributed fiber optics.Relocated the mainframe communications systems to support a data center move.Led the creation and implementation of project management and application development methodologies.Participated in the American Express Corporate Advanced Technologies Group.Lead Network Analyst & Distributed Computing DeveloperDesigned and implemented the AMEX Corporate Data Network.Consolidated several division specific help desks and assumed support for all company applications in both LAN and mainframe environments.Managed the development and implementation of a field data distribution system for 36 captive agencies.Designed and implemented the companies first LAN for financial reporting and actuarial analysis.Developed PC software for flexible budget reporting and consolidation to Mainframe GL.

Opened a new facility to expand the sales territory and relocate the manufacturing operation.Designed all services and managed sales, repairs, promotion, and customer support.Instituted new technical and shipping departments.Consolidated all production and shipping to a single location.Designed and implemented a multi-user manufacturing system to control sales and production for all locations.

Developed Accounting Software for Small Businesses and Hospital OperationsDesigned, installed and maintained local area networks for small businesses in the Sonoma and Marin County area.Managed all sales, repairs, promotion, and customer support for a rapidly growing PC business focused on students, hospitals and small businesses in the local area.Merged M&M Associated and ARM Systems to expand into Retail and maintain long-term business clientele.

Controller – Partner/OwnerManaged all facets of budgeting, cash management, banking, and financial reporting for a company with an average of 1.65 million in annual sales.Designed and implemented computerized accounting and engineering system.Engineering & Operations Manager – Partner/OwnerManaged all production, purchasing, and distribution of Biotherm Radiant Heating System components.Designed and implemented an integrated engineering and manufacturing process and system.Reduced the time on system delivery by 50% in 6 months.