Matthew Cole

Matthew Cole Email and Phone Number

Fuel Bank Innovator | Energy Expert | Consumer Champion | Independent Chair | Big Net Zero Fan @ Fuel Bank Foundation
Matthew Cole's Location
Bridgnorth, England, United Kingdom, United Kingdom
Matthew Cole's Contact Details

Matthew Cole personal email

n/a
About Matthew Cole

Influencer & leader of change to deliver better customer outcomes across the energy and utilities sector | Specialist in developing & delivering policy that realises both customer & commercial value | Proven track record of influencing through story telling to explain and engage and to drive system change | Accredited business coach with passion for people development and leader of a top 100 Great Place To Work.

Matthew Cole's Current Company Details
Fuel Bank Foundation

Fuel Bank Foundation

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Fuel Bank Innovator | Energy Expert | Consumer Champion | Independent Chair | Big Net Zero Fan
Website:
fuelbankfoundation.org
Employees:
4
Matthew Cole Work Experience Details
  • Fuel Bank Foundation
    Head (Ceo) Of Fuel Bank
    Fuel Bank Foundation Nov 2017 - Present
    United Kingdom
    Developing, launching and leading the Fuel Bank Foundation, providing immediate help to families in fuel crisis, supporting households who have to chose between heating or eating. 1.5m people helped to date. Driving policy and system change that makes a difference, using insight and evidence to provide a compelling case for change. Recognition as a top-50 Great Place to Work within two years of launch.
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  • The Scottish Government
    Independent Chair: Scottish Fuel Poverty Advisory Panel
    The Scottish Government Jan 2022 - Present
    Edinburgh, Scotland, United Kingdom
    Leading Scotland’s statutory fuel poverty advice panel, providing counsel and advice to ministers to address the drivers of fuel poverty, and reporting of progress made to achieve strategy to eradicate fuel poverty.
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  • Sp Energy Networks
    Member Of The Sp Energy Networks Independent Net Zero Advisory Council
    Sp Energy Networks Jan 2023 - Present
    Glasgow, Scotland, United Kingdom
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  • Sp Energy Networks
    Member Of The Spen Customer Engagement Group
    Sp Energy Networks Jan 2020 - Dec 2022
    Glasgow, Scotland, United Kingdom
    Appointed to the Customer Engagement Group of Scottish Power Energy Networks as an acknowledged expert on consumer vulnerability, focussing in particular on how research and insight can be used to drive better outcomes for the most vulnerable, ensuring that network innovation and investment is inclusive and benefits not only most affluent.
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  • Energy Uk
    Independent Chair: Energy Switch Guarantee
    Energy Uk Feb 2021 - Present
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  • The Ocm Group Ltd.
    Accredited Business Coach
    The Ocm Group Ltd. Jun 2011 - Present
    Accreditation through the Oxford School of Coaching, with Merit. Deliver business-coaching alongside ad hoc external practice.
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  • Npower
    Head Of Commercial Transformation & Governance
    Npower Jan 2019 - Feb 2020
    Responsible for leading npower’s commercial transformation activity, ensuring that all stakeholder, regulatory and shareholder commitments are delivered whilst driving an aggressive change programme to realise a £multi-million 50% reduction in costs over an 18-month period.Continue to drive and champion npower’s Vulnerable Customer strategies, and also the move to focus on delivering great customer outcomes to provide a point of Commercial differentiation.
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  • Npower
    Head Of Policy & Customer Vulnerability
    Npower Sep 2013 - Dec 2018
    Uk
    As a senior manager within npower's home and small business unit, responsible for:- leading the commercial impact assessment of external policy demands- the optimised discharge of npower's social and green obligations & stakeholder commitments- embedding the evolving retail regulatory framework into npower processes and culture- building strong relationships with external stakeholders to aid npower's policy current position and future plans - designing and delivering innovative solutions to support npower's most vulnerable customers, including launching the award winning Fuel Bank, and npower Macmillan Fund
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  • Npower
    Domestic Markets Capability Manager
    Npower Feb 2012 - Aug 2013
    Worcester, United Kingdom
    As a senior manager in npower's domestic customer business I was responsible for:- Identifying the commercial impact of government & stakeholder policy, and influencing externally to mitigate risks from changes to external policy- Driving the delivery of npower's domestic compliance obligations and stakeholder & customer commitments whilst managing commercial trade-offs- Identifying & mitigating key reputation risks- Influencing npower's major change programmes, & coordinating all change activity within npower’s Domestic Markets directorate- Leading development of tactical capability to support npower’s domestic business plan
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  • Npower
    Group Product Manager
    Npower Mar 2008 - Feb 2012
    - Led the Product Management function; focusing on capability, cost, performance management & optimisation across npower’s domestic and business product suite- Developed the roadmap covering the evolution of npower’s key products, covering strategic, tactical and mandatory development, ensuring cross-business unit and management buy-in to aid delivery- Identified opportunities to create additional business value through removing cost or improving customer or product experience, and leading virtual teams to realise this value- Briefed senior managers and executives on the current competitive and regulatory landscape. Developed strategies to tease out additional value above and beyond simply meeting compliance obligations
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  • Npower
    Operations Manager / Performance Improvement Manager
    Npower Mar 2001 - Feb 2008
    - Led internal consultancy initiative to improve workflow process and controls between service centres.- Managed 450 FTEs through periods of significant changes processing 300k items of work per month with salary budget £5.5m. - Relocated key volume processes between sites, including recruitment and training of new resource with service standards maintained after handover- Delivered a 30% decrease in regulatory billing complaints, and developed direct reports to achieve ambitious targets delivering an annualised 6% productivity improvement
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  • Meb Midlands Electricity
    Business Analyst / Project Manager
    Meb Midlands Electricity Mar 1997 - Feb 2001
  • Bg Group
    Project Support Officer
    Bg Group 1996 - 1997
    In Transco Storage business unit on business process reengineering programme
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Matthew Cole Skills

Performance Management Leadership Stakeholder Management Smart Metering Energy Business Process Improvement Energy Markets Smart Grid Change Management Program Management Business Strategy Process Improvement Stakeholder Engagement Team Management Business Process Governance Public Relations Business Planning Management Product Management Coaching Training Budgets Project Planning Recruiting Strategy Business Transformation Consulting Project Delivery

Matthew Cole Education Details

Frequently Asked Questions about Matthew Cole

What company does Matthew Cole work for?

Matthew Cole works for Fuel Bank Foundation

What is Matthew Cole's role at the current company?

Matthew Cole's current role is Fuel Bank Innovator | Energy Expert | Consumer Champion | Independent Chair | Big Net Zero Fan.

What is Matthew Cole's email address?

Matthew Cole's email address is ma****@****wer.com

What schools did Matthew Cole attend?

Matthew Cole attended Keele University, Withernsea High School.

What skills is Matthew Cole known for?

Matthew Cole has skills like Performance Management, Leadership, Stakeholder Management, Smart Metering, Energy, Business Process Improvement, Energy Markets, Smart Grid, Change Management, Program Management, Business Strategy, Process Improvement.

Who are Matthew Cole's colleagues?

Matthew Cole's colleagues are Lynda Thompson, Charlotte Green, Ros Kane, Siobhan O'loughlin, Sophie Taylor, Nicola Jones.

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