Matthew Coles Email & Phone Number

Washington Dc-Baltimore Area

Collaborate with an innovative team to research, prepare, and deliver high-quality solutions for the Homeless Veterans Reintegration Program (HVRP) under the Veterans' Employment & Training Service within the Department of Labor. - Apply service design and customer experience methods to understand homeless veterans job seeking experiences using HVRP grantees.- Develop personas and journey maps to gain insight into bright spots and tensions that impact customer experience.- Lead and… Show more Collaborate with an innovative team to research, prepare, and deliver high-quality solutions for the Homeless Veterans Reintegration Program (HVRP) under the Veterans' Employment & Training Service within the Department of Labor. - Apply service design and customer experience methods to understand homeless veterans job seeking experiences using HVRP grantees.- Develop personas and journey maps to gain insight into bright spots and tensions that impact customer experience.- Lead and aid in the facilitation of trainings, conducting focus groups and interviews in customizing and implementing service based solutions. Show less

Baltimore, Maryland, United States

Used human-centered systems thinking and network mapping to analyze stakeholder relationships and flow of resources within Baltimore’s immigrant and refugee resettlement system. Developed a strategy to attract philanthropic funding for a local nonprofit supporting immigration services. Created communication materials and social media posts to boost engagement with parents, teachers, students, and community organizations through local Parent Teacher Association. Partnered with local businesses… Show more Used human-centered systems thinking and network mapping to analyze stakeholder relationships and flow of resources within Baltimore’s immigrant and refugee resettlement system. Developed a strategy to attract philanthropic funding for a local nonprofit supporting immigration services. Created communication materials and social media posts to boost engagement with parents, teachers, students, and community organizations through local Parent Teacher Association. Partnered with local businesses to increase in-kind donations for educational events, fostering community engagement. Show less

Baltimore, Maryland, United States

Utilized human-centered design and collaborative visual design process to define and understand socialproblems, public health challenges and quality education to identify innovative solutions, synthesize data, generate ideas and create toolsets for positive change. Documented design process, methods and prototypes. Partnered with Baltimore City Health Department’s Sexual Health Clinics to support patients and providers in navigating HIV Pre-Exposure Prophylaxis (PrEP) Initiation process… Show more Utilized human-centered design and collaborative visual design process to define and understand socialproblems, public health challenges and quality education to identify innovative solutions, synthesize data, generate ideas and create toolsets for positive change. Documented design process, methods and prototypes. Partnered with Baltimore City Health Department’s Sexual Health Clinics to support patients and providers in navigating HIV Pre-Exposure Prophylaxis (PrEP) Initiation process. Facilitated patient working group sessions for PrEP insights and initiation experiences. Designed journey maps, checklists and color identification system to increase access in initiating PrEP for patients. Worked with City Neighbors Hamilton Charter School to encourage parents to be active participants in creating an equitable, diverse, and sustainable educational community. Facilitated interviews and surveys for parent school engagement. Mapped congregating points on school grounds during student drop-off and pick-up to target parent/teacher interactions. Show less

Baltimore, Maryland, United States

Coordinated with faculty researchers at the International Vaccine Access Center to monitor milestones, deliverables, funding, and regulatory compliance for grants and contracts ranging from $10,000 to $40 million. Managed pre- and post-award grant processes for international health, epidemiology, and vaccine research.- Managed proposal submissions, tracked milestones, and provided technical and financial reports.- Guided faculty on funding opportunities, proposal requirements, and… Show more Coordinated with faculty researchers at the International Vaccine Access Center to monitor milestones, deliverables, funding, and regulatory compliance for grants and contracts ranging from $10,000 to $40 million. Managed pre- and post-award grant processes for international health, epidemiology, and vaccine research.- Managed proposal submissions, tracked milestones, and provided technical and financial reports.- Guided faculty on funding opportunities, proposal requirements, and submission timelines.- Chaired a committee to improve the workplace environment through team-building, employee recognition, and addressing office concerns. Implemented project management tools, stress management workshops, mental health seminars, and leadership programs.- Conducted site visits to build partnerships and ensure financial and regulatory compliance. Show less

Baltimore, Maryland, United States

Baltimore, Maryland, United States

Baltimore, Maryland, United States

Atlanta, Georgia, United States

Served as a Program Manager for initiatives on public health, infectious disease surveillance, vaccine development, organ donor safety, HIV/AIDS, epidemiology training, collectively valued at $21 million dollars. Conducted monthly budget meetings and fulfilled donor reporting requirements in collaboration with federal stakeholders. Collaborated with development staff and donors to identify key areas of financial and programmatic support for CDC public health initiatives. Coordinated… Show more Served as a Program Manager for initiatives on public health, infectious disease surveillance, vaccine development, organ donor safety, HIV/AIDS, epidemiology training, collectively valued at $21 million dollars. Conducted monthly budget meetings and fulfilled donor reporting requirements in collaboration with federal stakeholders. Collaborated with development staff and donors to identify key areas of financial and programmatic support for CDC public health initiatives. Coordinated international fellows transition to United States for two year field epidemiology and laboratory training programs in order to help countries implement strategies to improve and strengthen their public health systems and disease surveillance. Show less

The Gambia, West Africa

Served an additional year as Program Officer with The Gambia Family Planning Association, supporting directors and senior managers with budgeting, proposal writing, donor reporting and print media. Delivered computer literacy, troubleshooting, and hardware repair training to staff, volunteers, and youth. Designed public health educational materials on hygiene, reproductive health, HIV/AIDS prevention, and family planning.

The Gambia, West Africa

Advised and trained Gambian Government's Ministry of Health civil servants on computer literacy, data collection, community health, hygiene, disease prevention, and HIV/AIDS education. Led/Chaired the Gambia Student Scholarship Fund, awarding scholarships to 105 students across 40 schools while managing financial donations and fundraising. Participated as a field vaccinator in nationwide polio and meningitis campaigns, and led trainings for new health sector volunteers.

Master Of Arts - Ma, Social & Human Centered Design

Bachelor Of Science - Bs, Biology