Matt Conescu Email & Phone Number

Ipswich, Ma

* Agile SAFe certified SPC leading Agile teams bootstrapping Cloud-native componentry.* Facilitates Agile ceremonies including sprint planning, backlog refinement and team demos.* Implements the voice of the customer by translating retrospective items into working software. * Maximizes innovation in the shortest sustainable lead time through decentralized decision-making. * Minimizes technical debt using test driven development, continuous refactoring and emergent design.* Participates in staff planning and coordination by making sourcing recommendations when appropriate.* Recognized with Agile certifications for Certified ScrumMaster, SAFe Agilist, PM/PO and Program Consultant.

Lawrence, Ma

* Re-engineered customer service applications for e-prescribing at home dialysis equipment manufacturer.* Instituted e-prescribing featuring patient submissions, e-invoicing exchange and Medicare reporting.* Introduced distance learning, Cloud-based EDI for PO's, ASN's, invoices and sell-through reporting.* Automated PM certifications, inventory reconciliation, recurring patient shipments and invoicing.* Adapted barcode middleware to stream extruder data to ERP for real-time shop order update.* Authored project plans, specifications, test plans, work instructions and training curriculum.* Performed ERP monitoring, migrations, upgrades and integrations with Cloud-based CRM.* Recognized with promotion to senior project management.

Concord, Ma

* Architected customer service applications and infrastructure outsourcing at GPS navigation manufacturer.* Created MapQuest-branded Web store on open source e-Commerce platform hosted by logistics provider. * Implemented BizTalk middleware with logistics provider for e-Commerce, order and shipment processing. * Introduced Cloud-based EDI with national retailers for PO's, ASN's, invoices and sell-through reporting. * Instituted Cloud-based CRM with auto-response FAQ's, skills-based routing and customer surveys. * Outsourced frontline customer service and mentored existing team into subject matter experts.

Nashua, Nh

* Re-engineered customer service applications for new acquisitions at Unix server/workstation manufacturer.* Instituted Cloud-based network monitoring, knowledge management, online auctions and pay-per-incident.* Developed Cloud-based CRM, platform migration services and Six Sigma project for establishing FRACAS. * Negotiated service level agreements, outsourcing agreements, billing rates and incentive structures. * Authored technical specifications for Linux wireless handhelds and XML document management. * Recognized with leadership award for ”Encouraging the Heart” and teamwork award. * Recognized with two promotions in two years to senior program management.

Seattle, Wa

* Established multi-tier support, consulting and infrastructure outsourcing at load balancing start-up.* Instituted 24x7 support operations and customer distribution of emergency boot CD-ROM’s. * Developed network monitoring using MRTG, Cloud-based diagnostics and upgrades. * Outsourced appliance assembly, software configuration and hot spares kitting. * Implemented client/server CRM featuring a Cloud-based thin client.* Introduced customer surveys and employee peer review programs.

Atlanta, Ga

* Established multi-tier support, consulting, training, Q/A and IT at document management start-up.* Instituted 24x7 support operations, Quickstart installation services and alpha-test policies.* Migrated legacy sales, service call and defect tracking applications to client/server CRM.* Recognized with CRM vendor's beta-test site award for creating defect circumventions.* Introduced customer surveys, employee surveys and employee peer review programs. * Automated department resource scheduling. * Collaborated on business plan for IPO.

Atlanta, Ga

* Expanded multi-tier support, consulting and training at ERP business unit.* Instituted 24x7 support operations and customer-site beta-test policies. * Re-engineered service call management and resource scheduling applications. * Designed MAPICS/DB electronic funds transfer and TechLink Cloud-based consulting. * Collaborated on Quality Manual and training curriculum for successful ISO 9001 Registration. * Published “The Hotline Story: Tales from the Cryptic,” MAPICS The Magazine, October, 1994.* Recognized with customer service award for year-end customer support of financial applications.

Ridgefield, Ct

* Expanded interoperability, business continuity and platform migrations at Wireline Division's R & D center. * Developed EDI, HR, PO, asset tracking and P/R budgeting applications to supplement IBM's MAPICS ERP. * Designed IBM to DEC integrations to email IBM MAPICS reports to DEC VAX users as attachments. * Performed migrations between release and beta-release IBM midrange and DEC VAX platforms. * Published “Developing User Friendly Report Writers,” Small Systems World, November, 1983.* Published “Automating Format Design,” Small Systems World, March, 1984.* Recognized with promotion to Member of Professional Staff.

Ms Candidate, Software Engineering

Ba, Psychology And Mass Communications

Activities and Societies: Student Council Chairperson, Audio Visual Department