Katherine Louviere Email & Phone Number

Worcester, Massachusetts, United States

Experienced business banker and banking team manager. Skilled in sales process management, regulatory documentation and compliance, risk management, client prospecting, portfolio management, and leadership. Currently specializing in owner occupied commercial real estate lending, equipment finance, working capital, SBA lending, asset-based lending, commercial build-out, and secured start-up capital.

United States

Full desk recruiter. Focused on banking and financial services: sourcing, screening, interviewing, negotiating salaries/pay rates, presenting candidates to clients and hiring managers, setting up interviews, assisting with onboarding and employee relations.• Areas of focus: Banking operations, Wholesale Banking, Securities / Capital Markets (Fixed Income, Equities, Derivatives, Trade Settlements, Reconciliations, Repurchase Agreements, International trade operations -- SWIFT, Clearstream, Euroclear, Price Validation, etc.), Risk and Compliance (Operational Risk, Credit Risk, Counterparty Credit Risk, Market Risk, Corporate Risk, Supervisory Principals, Broker Dealer Compliance, Audit), Process Improvement (LEAN / Six Sigma), Quantitative/Analytics, risk modeling, predictive modeling), Supply Chain (Sourcing, Contract Analysts, Vendor Management)• Sourcing: LinkedIn, Google X-Ray Searches, Facebook groups, CareerBuilder, Indeed, Boolean strings, etc.

Developed Customer Success Team, transforming customer support roles to align with vision. Focused on deliverables to enhance customer satisfaction, reverse customer attrition, and increase predictability of maintenance renewals. Oversaw staff of 50 employees.

Member of Executive Leadership Team aggressively driving a new go to market strategy. Led all aspects of post sales activities, methodology, and technology operations. Oversaw account management, implementations, training, QA, customer support, IT, and datacenter and network operations. Key player in positioning business for rapid, scalable growth.

Hired to develop exit strategy and retained to integrate new technology. Managed all functions of technology operations including the delivery of commercial services (SaaS). Met or exceeded revenue and EBITDA goals for three years running. Oversaw 45 employees and a $13M budget. Solution provided continuing professional education and performance management to large enterprise customers (example; Ernst & Young, Cisco Systems, Turner Construction, Canon).

United States

Led all operations and managed $30M budget, overseeing 100 employees in Managed Services, Field Services, Education Services and Customer Support. Grew service revenue from $0 to $44M annual run rate over four years.

United States

Established and led commercial enterprise customer support operation including level 1 and 2 Help Desk, QA, training, and product implementation. Grew customer base from 25 to more than 1000; and increased customer satisfaction rating 27%.Earlier career history: Manager, PeopleSoft HR Module Implementation & EDI Operations; Software Engineer, Texas Instruments.