Matt Cranny Email and Phone Number
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High-profile executive successful at leveraging career experience to enhance organisational performance and shareholder value. Accomplished business leader with over twenty years of management, strategy, product development, delivery and operational experience in the automotive leasing and services industry within multinational organisationsSkills and Experience:• Board level experience• Increasing shareholder Value• Senior level engagement (Customer, Company, Supplier)• Building strong motivated management teams• Driving change • Strategy• Customer Service Improvement• Procurement and supply chain management• Automotive Leasing• Financially and ICT astute• Corporate risk management• Fleet Management• Operations
Wondle.Io
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Co-FounderWondle.Io Aug 2021 - PresentLondon, GbIntegrating highly accurate AI-powered vehicle damage recognition technology with deep automotive expertise. We deliver competitive advantage to damage-related processes.
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Uk Operations And Leasing DirectorAri Uk Jun 2015 - Jul 2021Chippenham, Wiltshire, GbRecruited to set up UK Operations. Currently leading the UK Product Strategy review with ARI UK Executive Management Team and senior management in ARI US to set the agenda for the next round of investment in the UK. Key achievements include:• Key member of UK executive management team that has grown the business to 90,000 Managed Vehicles• Implemented strategy that has increased supplier deals delivering significant value to customer and ARI P/L• Board sponsorship and retention of ARI UK largest customer• Trusted Leadership score of 88% (25 point increase)• Ensuring ARI UK Operation achieved ISO9001 Quality Standard• Alignment with ARI US Operations Teams to ensure maximum cooperation in terms of strategy, initiatives and knowledge sharing -
Operations And Service DirectorLeaseplan May 2010 - May 2015Amsterdam, North Holland, NlMember of the executive management Team responsible for Operational Strategy and Delivery. Formulated and delivered a strategy to deliver significant benefit to LeasePlan including: • Remarketing strategy which improved profits by £5m per year• Supply chain engagement which improved income by £3m per year.• Improvement in Driver (End User) Satisfaction by 10 points.• Reduction in customer costs by 3% per year.• Improvement in Employee Engagement by 26 points. -
Service Improvement DirectorLeaseplan Apr 2005 - Apr 2010Amsterdam, North Holland, NlSERVICE IMPROVEMENT DIRECTOR 2005 to 2010 LeasePlan UK A new role at main board of LeasePlan UK, I formulated and implemented a service strategy which engaged employees and suppliers at all levels. Benefits included:• Formulated and delivered project to mitigate impact of 2009 Financial crisis which delivered £13m per benefit• A successful increase of 30% in customer loyalty measures.• Sharing of best practice and experience within the LeasePlan Group.• External recognition and accreditation of Service strategy and delivery.
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Head Of Customer ServicesLeaseplan Sep 2000 - Mar 2005Amsterdam, North Holland, NlFollowing the acquisition of Dial in 2000, I was selected by LeasePlan UK to lead the Corporate Customer Services area for major blue chip customers. Key achievements in this position included: • Successfully merging the customer service functions into one division, saving 15% costs.• Implemented key E-Commerce propositions (on-line quoting, on-line reporting).• Managed company wide projects (including introducing a company wide customer query resolution system).
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ManagerDial Contracts 1994 - 2000Various roles and within the company in leasing and accident Management cumulating in being promoted to Head of Customer Services and a member of the extended management team tasked by the main board to prepare the business for sale
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ManagerMidsummer Public Services 1990 - 1994
Matt Cranny Skills
Matt Cranny Education Details
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London South Bank UniversityElectrical & Electronic Engineering -
Hugh Baird CollegeEngineering
Frequently Asked Questions about Matt Cranny
What company does Matt Cranny work for?
Matt Cranny works for Wondle.io
What is Matt Cranny's role at the current company?
Matt Cranny's current role is Revolutionising Automotive Damage Management by driving efficiency, reducing costs and enhancing productivity..
What is Matt Cranny's email address?
Matt Cranny's email address is ma****@****n.co.uk
What is Matt Cranny's direct phone number?
Matt Cranny's direct phone number is 44 844 800*****
What schools did Matt Cranny attend?
Matt Cranny attended London South Bank University, Hugh Baird College.
What skills is Matt Cranny known for?
Matt Cranny has skills like Management, Customer Satisfaction, Automotive, Process Improvement, Change Management, Business Planning, Customer Retention, Leadership, Negotiation, Strategy, Customer Service, New Business Development.
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