Matt Crites Email and Phone Number
Matt Crites's Location
Greater St. Louis, United States, United States
Matt Crites's Contact Details
Matt Crites work email
- Valid
- Valid
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Matt Crites personal email
n/a
Matt Crites phone numbers
About Matt Crites
• Over 12 years experience in business-to-business sales, account management and customer service.• Formal sales training in Sandler Sales Institute as well as SPIN Selling by Neil Rackham.• Consistently achieved monthly revenue goals and sales quotas within many types companies and industries.• Ability to resolve customer service issues in a professional and timely manner.• Flexible professional who enjoys learning new skills and quickly adapts to company changes.• Excellent telephone and face-to-face communication skills, and able to quickly establish rapport with prospects.• Strong organizational and time management skills to achieve daily and yearly goals.• Implement changes when needed to make sure customer service levels are superior.• Lead and supervised sales teams to achieve goals in a fast-paced work environment.• Successful at generating leads and appointments through extensive cold calling and prospecting.• Computer skills include Microsoft Office Word, Excel, PowerPoint, Access, Various CRM's, ACT, Lotus Notes, OutLook, and Zoom, Teams, Slack, and Webex.
Matt Crites's Current Company Details
Matt Crites Work Experience Details
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Inside SalesDodge Mayflower Moving & Storage Apr 2023 - PresentSt. Louis, Missouri, Us
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Manager, Virtual SalesUnigroup, (United Van Lines/Mayflower Moving) Aug 2018 - Apr 2023• Helped implement, train, and developed virtual survey team, who would virtually inventory a customer’s residence and then inventory and cube the items to be shipped and provide a moving estimate and close the sale.• Managed up to 18 total virtual survey consultants that handle outbound calling and lead generation. • Implemented and enhanced the total virtual survey customer experience for our customers and United and Mayflower offices across the US.• Developed, and managed virtual survey team schedule to meet the projected and actual survey volumes of the virtual survey team to maximize availability for virtual surveys and productivity.• Consistently achieved and exceeded department and company goals and objectives, achieved 160% of our team goal to sell value added packages on all domestic orders in 2022, and exceeded customer satisfaction goal by 103% last year.• Exceeded team’s domestic order close ratios by 130% and exceeded international order close rate by 150% of goal last year, and achieved 103% of our team revenue goal in 2022.• Increased virtual survey volume by 123% YOY, and increased YOY revenue by 114% on our Co-Op virtual survey program.• Assisted with surveying, quoting, and booking domestic and international orders which generated millions of dollars in total revenue for UniGroup and have seen increased YOY revenue and profits.• Helped develop and enhance department applications and provided process improvements for the virtual survey team which helped increase productivity and achieve department goals. • Consistently managed and promoted our virtual survey and quoting services to our United and Mayflower offices across the entire US and helped train and onboard offices wanting to utilize our virtual survey services.• Manage up to 20 inside sales representatives, responsible for increasing sales volumes for full service and DIY container moves.• Maintain weekly, monthly, and year-to-date sales reports and trends for upper management.
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Supervisor, Customer EngagementUnigroup Jun 2009 - Aug 2018Fenton, Mo, Us• Supervised, managed, and trained the Customer Engagement team for almost 8 years, and personally managed up to 25 call center representatives.• Helped create and implement sales incentive programs to help achieve sales goals and objectives. • Managed inside sales team who quoted and sold 16’ United/Mayflower Containers to potential customers across the US, while handling inbound and outbound call volume. • Created labor program to load and unload United and Mayflower containers, which helped increase revenue across the US.• Helped develop and achieve sales goals and objectives through process improvement and employee development.• Resolved customer and agent complaints in a timely manner and helped enhance the overall Customer Experience to our customers.• Created department reports and consistently provided detailed data to upper management.• Achieved 125% of inbound and outbound lead to survey conversion rates, while improving ABN rates to below 3%.• Instrumental in the development and implementation of CRM for the Lead Center.• Trained and developed team to continually increase lead to survey conversion rates through inbound and outbound calling and consistent customer follow up.• Helped implement, grow, and develop the call center team.• Developed process improvements to enhance productivity, sales and closing ratios, and lead conversion for the entire department.• Improved forecasting for the call center to enhance call coverage and reduce the overall ABN rate of the department.• Implemented performance-based scheduling to improve productivity and continually helped increase the moral of the inside sales team.• Constantly ranked number one out of three manager in the call center and exceeded yearly goals and objectives YOY.• Instrumental in strategic planning and development of the call center each hear to help develop and create new goals and objectives for the call center. -
Sales Training ConsultantBusiness Training Library Apr 2008 - Jun 2009Town And Country, Missouri, Us• Successful in selling web-based training solutions to small and mid sized organizations nationwide.• Demonstrated products and services and gave strategic sales presentations via Webex and phone conversationsto potential clients.• Consistently maintained $1 million in pipeline consisting of potential new business.• Positive attitude, and also dedicated be a team player with a strongdesire for growth within the organization.• Achieved quarterly revenue goals of over $85,000 in new business.• Possess superior verbal and written communication skills, and the ability tocommunicate with C-Level executives.• Ability to identify and qualify initial prospects in needs-based selling conversations.• Strong negotiation and closing techniques to help achieve revenue goals.• Maintained 60+ business-to-business outbound prospecting calls per day, while moving sales forward andmaintaining a high level of customer service phone calls and e-mails.• Responsible for updating GoldMine database and maintaining accurate prospect and client records.• Achieved 1 hour of training for personal developed each week. -
Account ManagerCoca-Cola Enterprises 2001 - 2008• Successful in developing good relationships with store management to close sales calls.• Achieved 100% of bonuses and monthly quotas through exceptional performance and dedication.• Specialized in presenting ideas for displays, building displays, and promoting Coca-Cola products.• Insure inventory levels are met through proper ordering and studying sales trends.• Ability to promote products and services to through listening and communicating with clients.• Responsible for maintaining and growing a territory of over $300,000 in sales per year.• Worked extra hours to insure quality customer service and handle customers needs.• Aided in product development and marketing strategies for new product launches.• Managed team of merchandisers who assisted in exceeding customers needs and wants.• Excellent in explaining product features, and knowing the competitors weaknesses.• Self-starter, able to work independently with little or no supervision.• Achieved 10 - 25% grow th year after year in m y territo ry.• Cultivate and expand existing business relationships through communication and client visits.• Analyze sales trends and inventory data to make recommendations for future buying decisions.• Developed pricing strategies and objectives to be competitive in our markets.
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Account ExecutivePhoenix Networks 1998 - 2001• Energetic sales professional with a knack for matching products to customer needs.• Superior customer telephone etiquette to get information and establish rapport with clients.• Cultivated excellent relations with customers and generated significant repeat business.• Understanding of profit margins, and maintaining those goals throughout the sales cycle.• Knowing features and benefits of company’s products and services, and being able to sell against thecompetitions strengths and weaknesses.• Successful in generating new leads and closing sales on a consistent basis.• Expanded business relationships through frequent communication and excellent customer service.• Demonstrates an upbeat sprit by motivating, organizing, and overseeing projects start to finish.
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Sales And Design ConsultantSkyline Displays And Graphics 1996 - 1998• Successful in selling trade show exhibits developing marketing strategies for conferences, trade shows,conventions, and seminars.• Maintained a pipeline of $300,000 - $500,000 each month, with an average sale of $15,000• Presented and managed trade show booths and exhibits at major conventions.• Worked with team members on a daily ba sis to insure that projects w ere going to be finished on tim e and withinthe budgeted am ount.• Managed marketing programs for clients, such as shipping requirements, installation and dismantle of trade showexhibits.• Energetic sales professional with a knack for matching products to customer needs.• Superior customer telephone etiquette to get inform ation and establish rapport with clients.• Cultivated excellent relations with customers and generated significant repeat business.• Understanding of profit margins, and maintaining those goals throughout the sales cycle.• Knowing features and benefits of companies products and services, and being able to sell against thecompetitions strengths and weaknesses.
Matt Crites Skills
Sales
Cold Calling
Customer Service
New Business Development
Account Management
Sales Management
Management
Analysis
Selling
Training
B2b
Sales Process
Marketing Strategy
Strategic Planning
Direct Sales
Contract Negotiation
Customer Retention
Sales Operations
Solution Selling
Team Building
Matt Crites Education Details
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University Of Missouri-Saint LouisBachelor Of Business Administration - Bba
Frequently Asked Questions about Matt Crites
What company does Matt Crites work for?
Matt Crites works for Dodge Mayflower Moving & Storage
What is Matt Crites's role at the current company?
Matt Crites's current role is Inside Sales at Dodge Mayflower Moving and Storage.
What is Matt Crites's email address?
Matt Crites's email address is ma****@****inc.com
What is Matt Crites's direct phone number?
Matt Crites's direct phone number is (636) 305*****
What schools did Matt Crites attend?
Matt Crites attended University Of Missouri-Saint Louis.
What skills is Matt Crites known for?
Matt Crites has skills like Sales, Cold Calling, Customer Service, New Business Development, Account Management, Sales Management, Management, Analysis, Selling, Training, B2b, Sales Process.
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