Matt Cushman Email & Phone Number

Des Moines, Ia, Us

Des Moines, Ia, Us

Des Moines, Iowa, United States

Des Moines, Iowa, United States

Responsible for scheduling and all departmental activities pertaining to Guest Services, Police, move in/out, and First Aid event staffing. Position is accountable for providing a safe and enjoyable arena environment for guests and staff and serves as on-site Manager for most events. Ensures that staff has appropriate knowledge and tools, through teaching and quality control, in order to attain service goals set by company and department.

Des Moines, Iowa, United States

Exercise direct supervision over 3 Parking Supervisor(s), Lead Parking Attendants and 40 parking staff members.Interview, select, train, evaluate, and motivate parking staff.Ensure parking schedule and attendance tracking is completed timely and accurately communicated to staff.Monitor and communicate parking supplies and equipment needs to Director of Events.Tracks attendance of staff according to Attendance Policy.Ensure employee schedules are entered timely into internet-based ADP timekeeping system. Communicate policy, process and procedure updates/information with parking staff.Track parking tickets and maintain daily parking records.Reconcile ticket sales to cash in accordance with established accounting proceduresPrepare various operational and financial reports regarding areas of responsibilityReconcile payroll at the end of each pay periodMonitor and maintain parking bank Assist in operation of daily events as business demands to provide excellent customer serviceMonitor lots during events to ensure smooth ingress of the interior and exterior of the lots.Tactfully and promptly resolve all customer service issues related to parking.Inspect work / productivity of parking attendants/parking supervisors to ensure that the highest levels of efficiency, accuracy and customer service are met.Coordinate with Parking Supervisors and Event Managers for scheduling of staff for eventsEnsure proper maintenance standards of all parking booths are met.Coach and execute disciplinary procedures with parking staff as required.Partner with Human Resources on complex discipline or terminations.Provide excellent customer service assistance to internal and external clients

Des Moines, Iowa, United States

Assist with day to day supervision of part time Parking Attendants Organize, prepare and distribute work schedules for staffing specific event needs Track attendance of staff according to Attendance Policy; promptly notify Manager/HR when warnings are needed Communicate event schedules and information with parking staff Monitor lot during events to ensure cars are parked quickly and effectively; immediately contact the Manager if issues ariseTrack parking tickets and maintain daily parking recordsAbility to work in all parking locations and positionsReconcile ticket sales to cash in accordance with established accounting proceduresPrepare various operational and financial reports regarding areas of responsibility in absence of ManagerAssist Manager in communication of policy, employee coaching conversations, and process & procedure updates/information with parking staffAssist Manager in training staff in efficient parking operations to maximize revenueMonitor lots during events to ensure smooth ingress of the interior and exterior of the lotsPromptly and professionally resolve all customer service issues related to parking in absence of ManagerInspect work productivity of parking attendants to ensure that the highest levels of efficiency, accuracy and customer service are metCoordinate with Event Managers and Parking Manager to ensure accurate scheduling of staff Assist in operation of daily events as business demands to provide excellent customer serviceGreet and direct customers entering parking lots, sell parking tickets and count back correct change Verify proper documentation of all cars going through boothsBalance cash drawer at the end of shift Set up A-frame signs, parking cones, and reserved/disabled parking signs as event needsIdentify and problem solve parking issues; prevent when possible Provide excellent customer service assistance to internal and external clients

Des Moines, Iowa Area

Assist in ticket operations process such as selling, mailing, scanning, and others as assignedAid in routine maintenance, cleaning and preparing of the stadium, outside grounds, and field before and after every home gameAssist with team equipment handlingUphold, support, and promote all company and assigned division policies and proceduresStay current with changing technology, including software and financial programsWork toward continuous quality improvements and service Take part in updating social media platforms and retail store's website Assist with merchandise buying, receiving pricing and all visual merchandising activitiesCompleting inventory checks and restockingPerform marketing duties including preparing formal documents, design, and create client proof of performancesPromote other companies through various promotions at various times, helping both customer experience and client publicity at the same time

Lincolnshire, Illinois

Organized products to efficiently package them for customersPackaged and prepared products for shipping to customersQuality controlled shipments to ensure correct products were shipped to customersWorked efficiently in a team environment to achieve a common goal

Organize renovation site locations to maximize productivity among workersAssist with remodeling projects including measuring and cutting supplies and piecing materialsClean work site to ensure safe environment for homeowners

Mundelein Illinois

Supervised other staff during shifts workedRecorded financial information from previous day records and prepared cash registerReceived, processed, and shelved delivered product from suppliersPerformed money counts with cashiers of drawers and addressed discrepanciesResolved customer complaints

Assisted with help desk support, routine workstation maintenance, network wiring and WiFi infrastructure

Bachelor’S Degree, Marketing/Marketing Management, General, Graduate

Activities and Societies: Sigma Phi Epsilon, Dean's and President's List - Honors Graduated Summa Cum Laude

Associate’S Degree, Business, Management, Marketing, And Related Support Services, Graduate

Activities and Societies: Phi Kappa Theta- Honor Society

Business Administration And Management, General

Dean's List