Matthew Duggan Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

🔗 Leadership & Records ManagementOversee records services for the Office of the Registrar (OTR). Manage a team of five, handling recruitment, training, and performance. Work closely with OTR managers to implement process improvements in a fast-paced environment. Serve as a key point of contact for third-tier inquiries in Salesforce, supporting the OTR leadership team.🔄 Process & Product Ownership SpecialistProduct owner for our two digital credentialing platforms, along with the National Student Clearinghouse, partnering with IT to maintain smooth operations. Manage the document imaging unit and coordinate diploma, transcript, and credentialing processes across the system.🏆 Athletic Eligibility Certification ProfessionalEnsure compliance with University, Big Ten, and NCAA rules. Collaborate with intercollegiate athletics to maintain accurate student-athlete data systems.📊 Compliance & Data QualityAdvise on policies related to grading, transcripts, and data quality. Work with colleagues to implement data quality best practices and address any related issues.

Minneapolis, Minnesota, United States

🔗 Academic Records & Customer Service LeadershipGuided a team of 9 Customer Relations Representatives (CRRs), overseeing academic records and customer service at OTR.Primary contact for third-tier questions via Salesforce, providing guidance to students, staff, and faculty.🤝 Collaborative Partnership & Salesforce ManagementCollaborated on Salesforce templates, maintaining streamlined workflows through meticulous documentation.💼 Financial Management & Data Resolution SpecialistOrchestrated departmental deposits, reconciling income from credit card transactions with vendors.Delivered monthly reporting on charges, efficiently handling refund requests and billing disputes.📚 Student Records Data Management & Training LeadershipLed resolution of system-wide duplicate records, managing data as Team Lead.Conducted impactful training for staff on transcript, diploma, and degree verification production.Provided leadership for the annual production of 60,000 transcript orders and weekly diplomas (17,000/year).🏆 Athletic Eligibility Certification ProfessionalExpertly identified eligibility requirements, used degree audits for academic progress, and ensured compliance with regulations.Collaborated closely with athletics to address student-athlete academic progress concerns.

Minneapolis, Minnesota, United States

Responsible for: Diploma and certificate management, duplicate record resolution, financials management, collegiate support.

Minneapolis, Minnesota, United States

Served as lead customer service and academic record resource for other Customer Relations Representatives. Distributed and delegated Salesforce cases, and day-to-day administration work amongst other CRRs.

Greater Minneapolis-St. Paul Area

Responsible For: Scheduling appointments with residents to assess value of homes, verifying interiors and exteriors of homes for property evaluation, communicate directly with residents on how data was assessed and how values are determined.

Managed the front desk at the Office of the Registrar. Worked for the transfer department in TES, DARwin and PeopleSoft.

Filed, scanned, and organized invoices. Worked with the Accounts Payable and Receivable department to help prepare financial statements.

Oakdale, Minnesota

Bachelor Of Science - Bs, Urban Studies/Affairs

Education record

Activities and Societies: University of Minnesota College Democrats - PR Director

Education record

Activities and Societies: Business Professionals of America - Treasurer, Uprising - Volunteer