Matt Dalton Email & Phone Number

Cincinnati, OH, US

Pittsburgh, PA, US

• MANAGER, Applications & Business Systems
• Direct teams comprised of direct reports 5 BA’s and 9 developers and 3 scrum teams– that work large scale cross functional projects to improve the application for the customer along with reducing defects and working.
• Won the prestigious Highmark core behavior award for redesigning legacy application that drastically improved NPS (Net Promoter Score).
• Reduced defect tickets over a 12-month period by 80% to 0 defects exceeding expectations.
• Implemented a zero-defect policy to ensure all code released into the system did not cause issues. Did this by giving recognition to developers who met this policy.
• Led a 4-month transition from outside consultants down to 2 months and saved the company $150K.

Pittsburgh, Pennsylvania, US

Oversee and provide direction to team of 12 business analyst direct-reports – which configure system to business requirement specifications and address service tickets on daily basis – with accountability for formulation of upcoming fiscal year’s operating budgets. Head numerous company SAP special project initiatives, assimilating requirements, composing.

Pittsburgh, Pennsylvania, US

Directed team of 14 direct-reports which developed and maintained portfolio of internal applications to help internal stakeholders serve external customers, testing all SAP PLM system changes to ensure maximum performance. Formulated annual operating budget for cost center, assessing upcoming projects to estimate employee resources and other costs, holding.

Pittsburgh, Pennsylvania, US

Accountable for oversight of 14 global employees, maintained SAP OTC system incident and enhancement initiatives. Guided portfolio of projects by assimilating requirements, devising project plans, monitoring progress of initiative and resources, and holding costs to 0% year-over-year increases. Ensured proper configuration or programming of projects to.

Louvain-la-Neuve, BE

Following successful attainment of SAP ECC 6.0 sales and distribution certification, assumed new role focused on configuration of customer order management, shipping, transportation, freight costing, billing, pricing, ATP, data dictionary and ASAP methodologies. Played key part in directing SAP 5.0 implementation project across both U.S. and Canadian.

Louvain-la-Neuve, BE

Promoted to new role to lead order-to-cash segment of two-year SAP re-implementation initiative – due to extensive business process expertise as well as exceptional technical, computer, and leadership abilities – directed efforts of two direct-reports, including business analyst and consultant. Leveraged cross-functional business and IT teams working with.

Louvain-la-Neuve, BE

Brought in to help implement new technology and train sales force on its usage, selected as member of chemical industry committee to research and study new products, opportunities, and viability of options and potential launches.Headed sales organization responsible for marketing high calcium and dolomitic lime, chemical grade limestone, and crushed.