Matt Cole Email & Phone Number

Blacklick, Oh, Us

Plan, direct, and coordinate the strategy of the operations of Buckeye PowerSales. Responsible for the performance, productivity, efficiency, safety, and profitability of theService and Parts functions of the company.• Member of the Leadership Team; assist in the development of company strategic plans• Lead, manage, and hold accountable the workings of Buckeye Power Sales Service, Parts, Warehousing, and Facilities• P&L Responsibility for Operations Divisions. Review financial statements; plan effective strategies for the financial well-being of the company, produce and oversee budget; monitor and manage operational costs• Uphold the EOS process, including RPRS evaluations, staff adherence to core values, lead regularly reoccurring meetings with team, and review agendas from team members meetings• Promote the use of company technology and resources to assure efficiency and effectiveness of staff• Implement and manage operational plans • Enforce Safety initiatives; attend regularly occurring Safety meetings to promote employee engagement and provide a safe work environment and work practices• Periodic review of organizational structure, enforce accountability, and evaluate performance• Plan and direct staffing, training, and development• Follow and hold teams accountable to processes and policies in support of operational goals, and look for opportunities for improvement• Manage customer support to provide a consistently above average level of customer service; handle escalated customer issues

Columbus, Oh, Us

• Provide leadership, direction, and oversight of back-office business operations activities for AC/DC Power, Thermal (HVAC), Energy Storage, Electrical Testing and Coordinated service. 5 direct report departmental managers, supporting a back-office staff of 80+ associates. This organization is responsible for supporting a matrixed organization of 700+ Field Service managers/engineers/staff. Direct day to day operations of teams representing Field Operations scheduling support, sales order entry, T&M quoting, startup, billing review and CI/CX departments.• Lead a diverse team of local, remote, and offshore resources in various cross functional teams. Matrix oversight of interaction of these departments within multiple divisions within the $500M revenue US services organization.• Manage and accountable for the US Services component of an enterprise-wide Oracle ERP deployment. Requirement development, process optimization, and end user deployment and support activities. Ongoing oversight of business and consultancy/IT communication. System/process optimization and enhancement prioritization.• Direct business analytics team. Identify outside consultancy assistance to grow/develop/deploy additional business analytics tools for day-to-day management and financial reporting activities. Coordinate cross functional teams from business, analytics, consultancy, and finance to develop SIOP reporting for Sales/Orders and backlog management. Increase business understanding of analytics need to drive simplification of 10x increase in data and the need for coordinated, consolidated systems using Power BI business analytics.

Columbus, Oh, Us

Coordinate and manage field operations programs for the 650+ AC Power field operations business for the US Vertiv Services business.• Support and advise field management team of 6 Regional Directors, 30 District Managers/supervisors and associated reports. 2nd in command for VP of field operations. • Nationwide coordination for major data center deployment efforts for nationwide hyperscale, colocation, and cloud providers. Respond to escalated customer issues and provide resolution coordination and communication. Staffing in conjunction with Vertiv PMO to support short notice, high priority efforts.• Regularly manage requirements necessary to support development of new process and solutions, including unique customer requirements and governmental agency regulations.• Ensure successful client transition to Vertiv maintenance including procedures and documentation.• Manage the program deliverables required to secure orders from customers with special and unique requirements (SFA Process)• Develop budgets and planning necessary to maintain a viable business plan for future years.• Responsible for national field communications and deployment of field operations process and procedures.• Manage field promotion, merit cycles and approval process. • Develop and administer Field Rewards (Field lead generation program).

Columbus, Oh, Us

Oversee service operations in the Central Region consisting of the Midwest and Southeast service territories. Lead a remote field staff of 2 Territory Managers, 7 District Managers, 7 Service Center Supervisors, 130+ Field Staff, and 7 operations coordinators. Manage relationships with 26 independent sales partner offices and their staff. • Set strategic direction, drive profitable growth, teaming with global strategic and focus accounts, OPEx improvements, and opportunity management.• Promoted to Director 11/2017, adding an additional geographical area of responsibility. Reorganized formerly separated Central and Southeast Areas into one cohesive Central Region.• Responsible for capturing and accountability for $135M of annual regional revenue.• Regularly achieved and exceeded FY KPI goals for overtime, productivity, technician travel, response times, and break-fix/repair timing. Reduction in overtime by 7% Y/Y and increased technician productivity by 3 points.• Manage startup activities and resources for large colocation and major internet cloud provider data center buildout and implementation projects. Manage communication between general and electrical contractors and end users of these sites.• Manage customer accounts, inside/outside sales relationships, and enterprise customer management. Account management of Fortune 500 accounts ensuring up time, emergency service and preventative maintenance.

Columbus, Oh, Us

Oversee service operations in the Central Region consisting of the Midwest and Southeast service territories. Lead a remote field staff of 2 Territory Managers, 7 District Managers, 7 Service Center Supervisors, 130+ Field Staff, and 7 operations coordinators. Manage relationships with 26 independent sales partner offices and their staff. • Set strategic direction, drive profitable growth, teaming with global strategic and focus accounts, OPEx improvements, and opportunity management.• Promoted to Director 11/2017, adding an additional geographical area of responsibility. Reorganized formerly separated Central and Southeast Areas into one cohesive Central Region.• Responsible for capturing and accountability for $135M of annual regional revenue.• Regularly achieved and exceeded FY KPI goals for overtime, productivity, technician travel, response times, and break-fix/repair timing. Reduction in overtime by 7% Y/Y and increased technician productivity by 3 points.• Manage startup activities and resources for large colocation and major internet cloud provider data center buildout and implementation projects. Manage communication between general and electrical contractors and end users of these sites.• Manage customer accounts, inside/outside sales relationships, and enterprise customer management. Account management of Fortune 500 accounts ensuring up time, emergency service and preventative maintenance.

Columbus, Oh, Us

Oversee and manage the core business and operational functions for the Kansas City District servicing uninterruptible power supply (UPS) and other critical power infrastructure. Manage remote group of 25 direct reports in 7 unique service zones over 9 states. Systems served customers including major internet, co-location, retail, and financial data centers. Clientele ranged from large independent enterprise grade data center systems through modular retail/office based systems.• Manage over 6,500 service events annually, 55,000 hours of employee work efforts.• Decreased direct report overtime 15% year over year FY 14/15.• Exceeded customer satisfaction with staff to a 9.6 average (out of 10) for FY 14/15/16.• $2M annual operational budget and $25M in revenue production.• Selected for Emerson Network Power Leadership development program.(1 of 25 in 2015 program, over 10k employees worldwide)• Monitor field performance and ensure quality oriented and timely preventative maintenance completions, starts-ups, and service calls. • Manage large system startup and testing and large site maintenance plans.• Cultivate a positive, proactive working relationship with principals and staff of 7 independent sales offices.• Develop service, and emergency response process to large client with over 6400 unique pieces of equipment situated at nationwide retail locations.• Coordinate and develop action plans for client emergency recovery. • Direct and coordinate root cause failure analysis and pipeline communications from engineering and factory to customers.• Interview and participate in the recruitment of new associates. Performance appraisals• Managed the design, construction and outfitting of new build 8000 sqft cross-divisional office space.• Administer incentive program. Make recommendations for merit increases and promotions. • Conduct communications meetings, webinars and calls. • Ensure adherence to all safety & accident reporting programs and policies.

Stamford, Ct, Us

Manage 16 direct reports and an additional 45 dotted line reports in the training, scheduling, and operations of 1/2 of the Kansas City operations area for Time Warner Cable.Development of technician metrics systems, analysis of operational procedures, and implementation of new technologies to field personal. Design and refining of systems to reduce trouble call volume, technician efficiency and problem resolution.

Sandusky, Ohio, Us

• Sales and event planning for over 150 group events per year• Implemented database conversion from Mac to PC version, eliminating support costs for dual systems. • Managed worldsoffun.com website and coordination with web programming vendor.• Coordinated web based program with agency to present customized materials to direct mail recipients saving on mailing costs for informational materials.• Supervised catering and other seasonal staff members to ensure successful completion of events.

Springfield, Missouri, Us

• Operate broadcast production equipment for the daily production of news and other television programming for local NBC affiliate. • #1 news operation in market.

Springfield, Mo, Us

Stagehand for in-house and traveling productions. Operate lighting, sound and other theatre equipment.

Sandusky, Ohio, Us

Manage operations of Admissions Area, Guest Relations, and Ticket staff.

Mba

Bachelor Of Science, Communications, Mass Media, Minor: General Business