Achievements:• Creation and implementation of an appropriate and effective global L&D strategy. Establishing organisation wide consistency in training delivery, tools, principles and language for all staff (300+) including programme delivery for directorates, teams, departments and individuals • Establishment of a governance structure for L&D reporting to ensure management of L&D data, statistics, and commentary and identification of skills gaps monitor performance & completion•… Show more Achievements:• Creation and implementation of an appropriate and effective global L&D strategy. Establishing organisation wide consistency in training delivery, tools, principles and language for all staff (300+) including programme delivery for directorates, teams, departments and individuals • Establishment of a governance structure for L&D reporting to ensure management of L&D data, statistics, and commentary and identification of skills gaps monitor performance & completion• Creation of internal L&D micro website including design and management of 50+ intranet pages as a learning resource library• Establishment of bi-monthly learning days for all staff – Ensuring a minimum of 6 days of dedicated learning time each year for all staff including curation of themed content and live subject matter experts. • Design and implementation of a successful internal mentoring programme – with over 30 voluntary internal mentors and the vision to enhance with external mentoring and reverse mentoring• Establishment of a global leadership framework and training programme to embed organisation wide leadership skills, values, practices, tools and a common leadership language for all staff including international delivery• Successful procurement, design, buy in and roll out of 360’ feedback with CEO and Directors. • Creation of a personal development application process allowing individuals to request extracurricular learning spend, whilst protecting organisational investment• Ownership and growth of our internal Learning Management System (LMS), developing and rolling out elearning programmes to support blended learning delivery• Procurement and successful roll out of Linkedin Learning including management and administration of the platform and year on year increase in user engagement. Creation of 20+ learning collections which align with organisational learning priorities• Wrote and published our global wellbeing pledge (approved and endorsed by senior leadership) Show less

VisitBritain Shop (visitbritainshop.com) is the official e-commerce platform of VisitBritain (the British Tourist Board) and is the first stop for travel, attractions and tours throughout The UK.As the national tourism agency, VisitBritain also plays a unique role in developing England’s tourism product, raising Britain’s profile worldwide and developing Britain’s visitor economy.Our overarching mission is to showcase the best of Britain across the globe and to provide our… Show more VisitBritain Shop (visitbritainshop.com) is the official e-commerce platform of VisitBritain (the British Tourist Board) and is the first stop for travel, attractions and tours throughout The UK.As the national tourism agency, VisitBritain also plays a unique role in developing England’s tourism product, raising Britain’s profile worldwide and developing Britain’s visitor economy.Our overarching mission is to showcase the best of Britain across the globe and to provide our international visitors and domestic travellers with access to world-class British tourism products.I was recruited to this role to establish and cement a commercial and sales focus within an existing international team of language and content experts. Leading a team of 14 people (Including 2 interns) responsible for the Ecommerce platform, trading globally with 16 dedicated multi-lingual and multi-currency VB shops and an overall annual target of £27Million turnover.

Specialisms include; Sales; new business development and upsales, revenue rescue and retention, fraud and chargebacks.
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The Digital Parent Company Ltd was formed by Kate Darracott and Graham Darracott (Joint Managing Directors). Kate having gained 20 years of experience owning and running London typesetting studios, and Graham having gained more than 15 years experience being co-owner and Managing Director of one of the UK’s premier full service digital agencies.DPC has been set-up as a new breed of design agency and production house: flexibility is king and presenteeism is well and truly absent (you… Show more The Digital Parent Company Ltd was formed by Kate Darracott and Graham Darracott (Joint Managing Directors). Kate having gained 20 years of experience owning and running London typesetting studios, and Graham having gained more than 15 years experience being co-owner and Managing Director of one of the UK’s premier full service digital agencies.DPC has been set-up as a new breed of design agency and production house: flexibility is king and presenteeism is well and truly absent (you don’t have to be stuck in a city office to be efficient).We embrace a forward thinking ethos for both our clients and for our staff. Our staff can work from our own main office as well as their home studios and can be full or part-time. This means we can cherry pick only the very best individuals, which means our clients get only the very best quality and service.We are a digital business that employs highly talented people who want a healthy work/life balance.We take an enormous pride in the quality of our work: we think that digital production is the UK’s new manufacturing industry.We’re always innovating: we love technology and are always looking for ways to improve our processes and find bespoke solutions for our very varied client base.We have fun at work and love what we do.Our main office is in Guildford, whilst the majority of our workforce operates in their own home- based studios, using their own kit, software and tea and coffee making facilities.The benefits of this structure are as follows:• Cherry picking from the most talented staff, who relish working from home.• Encouraging job sharing, freelancing, working parents trying to strike a healthy work/life balance.• Low overheads, which translate into a quality service at highly competitive rates.• We are one of the few truly ‘pro family’ organisations.• We are environmentally friendly: – No daily commuting – Electronic proofing – We have embraced the digital revolution, rather than try to fight it. Show less

Specialties: Account Management | Sales | Negotiation | Business Development | Prospecting | Lead Generation | Client Relationship Management | Team Management | Client Services | Project Management | Stakeholder Management | Strategic Partnerships | Customer Retention | Marketing Communications | Leadership | Management | Customer Service | Service Excellence | Digital Strategy | Website design and build | E-Commerce Stores | Artworking | Design | PDF Forms | Reports | Brochures | Packaging |… Show more Specialties: Account Management | Sales | Negotiation | Business Development | Prospecting | Lead Generation | Client Relationship Management | Team Management | Client Services | Project Management | Stakeholder Management | Strategic Partnerships | Customer Retention | Marketing Communications | Leadership | Management | Customer Service | Service Excellence | Digital Strategy | Website design and build | E-Commerce Stores | Artworking | Design | PDF Forms | Reports | Brochures | Packaging | Multilingual Typesetting Show less

Providing a high level of consultative sales and service to public and private sector clients requiring learning solutions to resolve business issues and challenges. Working with clients for the provision of fully blended learning solutions within Management & Leadership Development, Coaching, Personal Development, Project Management and completely bespoke customised Learning and development solutions.Currently responsible for managing a team of New Business Telesales Executives… Show more Providing a high level of consultative sales and service to public and private sector clients requiring learning solutions to resolve business issues and challenges. Working with clients for the provision of fully blended learning solutions within Management & Leadership Development, Coaching, Personal Development, Project Management and completely bespoke customised Learning and development solutions.Currently responsible for managing a team of New Business Telesales Executives - an outbound focused sales team focusing on new business account development that are tasked with lead generating and selling our full range of services.Responsible for activity, planning, revenue generation and all aspects of their development. I am also currently tasked with the development of mutually beneficial strategic partnerships in the private and public sector which will allow us to expand our service offering and the provision of high quality, cost effective learning interventions. My role is to enhance the client experience, to add value and to promote growth and long term sustainable relationships. Principal responsibilities:• Pro-actively prospecting for new business within an assigned account & prospect base and responding to in-bound sales enquiries.• Exploration and development of mutually beneficial strategic business partnerships• Maximising revenue opportunities through effectiveo Account and territory planningo prospectingo lead qualificationo understanding and analysis of client training needso identification and introduction of appropriate solutions o proposal writingo client negotiations and contractingo delivering excellent service & exceeding client expectationso building long term client relationships• Consistently using standard in house contact and activity management tools • Self monitoring of performance against agreed objectives and sales metrics• Participating in marketing related activities for lead generation Show less