Matt Decker Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Hired to improve customer engagement, adoption and value realization. - Collaborated with sales, product, and support teams to address customer needs and drive product enhancements resulting in a drastic 200% improvement in customer NPS scores from a negative sentiment to a positive one. - Championed customer feedback, influencing product enhancements and feature prioritization. - Provided ongoing product training and technical support, ensuring customer proficiency, successful product adoption and creating upsell opportunities.

Houston, Texas, United States

Promoted to manage and serve 60+ global clients in a variety of industries across 250+ contracts. - Proficient in serving customers with their SaaS, BaaS, DRaaS and IaaS needs and performing monthly and quarterly business reviews achieving a 98% customer retention rate. - Facilitated training sessions to educate clients and internal staff on company-developed, customer-facing product features and best practices. - Earned 12 certifications in Partner services over the course of the year, including AWS Certified Cloud Practitioner, and certifications in Veeam, Zerto, Fortinet, Cohesity, and VMware.

Houston, Texas, United States

Recruited to establish new customer success department at a rapidly growing SaaS startup, developing processes and best practices from the ground up across multiple platforms. - Developed comprehensive Sales Operations training documentation for the Customer Success Specialist role across a multi-platform environment. - Trained and mentored a new Sales Operations team in Salesforce processes, closing knowledge gaps and enabling the processing of over six figures in queued sales orders, significantly boosting MRR. - Worked closely with Sales, Legal, Marketing, and Business Operations to ensure operational excellence and sales enablement. - Promoted to Customer Success Manager in under a year from initial hiring.

Houston, Texas Area

Played a key role in enhancing the company’s consulting effectiveness. - Managed sales operations, accounts receivable, accounts payable, and payroll accounting, overseeing $500K in annual sales. - Leveraged CRM tools, live chat, email support, and interactive voice systems to build and maintain strong client relationships, ensuring high levels of satisfaction. - Handled database management, network setup and security, video conferencing, computer repair, and software support, ensuring seamless cross-platform functionality.

Houston, Texas, United States

Recruited as member of Innovation team to introduce La Madeleine catering to the Houston area. - Achieved record growth of $2K/week in catering sales on average through outside marketing and networking activities. - Successfully onboarded, trained, and mentored new hires, ensuring they quickly adapted to company processes and culture. - Excelled in high-paced activities while prioritizing/managing multiple responsibilities.

Houston, Texas, United States

Participated in establishing the viability of catering in La Madeleine which resulted in $50k a week growth in sales across Houston restaurants. Trained and coached new employees.Managed daily checks and process daily store earnings.

Alvin, Texas, United States

Completed all projects on time and within budget including:Dry wall removal and installationTile cutting and installationRedesigned interior and exterior

Pearland, Texas, United States

Composed and presented weekly speeches to youth membersEstablished lines of communication between fellow churches and non-profit organizations for 3 camps and multiple outreach activities Planned, implemented, and supervised weekly youth events, meetings, and campsFacilitated discussion and self-improvement with youth members

Alvin, Texas, United States