Matt Allen Dela Peña Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

Selected 1 among 25 individuals out of 280 candidates. The IT-Ready program gives people the knowledge and skills they need for a successful IT career, then connects them to an on-the-job experience opportunity. IT-Ready not only focuses on the technical skills, but on the soft, professional skills that employers look for in a worker.

Hillsboro, Oregon

• Built and managed the company-wide, wiki-based, internal knowledge base; defined its layout, structure, and design using the ISO 9001 documentation standard; implemented UX design techniques to improve navigability, which led to an increase in customer support call handling performance and productivity.• Collaborated with engineering to help spearhead the launch of the company's proprietary commercial product; identified and resolved issues with front-end functionality and end-user experience of various systems.• Collected and reported performance metrics to detect technical errors and continuously improve customer-facing hardware and software.

Hillsboro, Oregon

• Public Key Infrastructure (PKI) Trusted Registration Authority (RA) for Personal Identity Verification Interoperable (PIV-I) credentials used by federal contractors who required access to U.S. military installations and compliance with NIST SP 800-171.• Performed 500+ hours of on-site PIV-I credential registration and issuance to participants in various military bases and company headquarters throughout the United States.• Contributed in developing, testing, and documenting technical troubleshooting protocol.• Trained and supervised military personnel in PIV-I credential issuance (technical troubleshooting, PII handling and security protocol, and good customer service).• Developed and administered the appointment scheduling web portal used by our military access participants – 1000+ appointments in 80+ facilities daily.• When in-house, performed inbound and outbound calls to our participants; achieved department top performer and 100% QA on numerous occasions.

Cornelius, Oregon

• Oversaw the SMART Program at Echo Shaw Elementary School, 2014-15• Recruited, trained, and supervised adult volunteers• Maintained the on-site books and materials inventory and utilized Google Docs to record monthly site data reports• Supplemented the development of reading comprehension skills of bilingual (Spanish and English) kindergarten participants• All of my participants achieved grade-level literacy by the end of the school year based on Oregon’s Common Core State Standards

Gwangjin-Gu, Seoul, Korea

• Provided administrative support to the Assistant Director and the International Student Volunteers of Konkuk University's Office of International Affairs• Developed English language promotional material for programs such as Study Abroad in North America and Teaching English in South Korea; presented this material to Korean students• Coordinated airport pick-up and accommodations for visiting students and faculty• Provided campus tours in English and on-site support to North American guests

Forest Grove, Oregon

• Promoted the Berglund Center and its programs and events• Designed print and digital marketing materials using Adobe Creative Suite• Worked multiple projects simultaneously and under strict deadlines• Collaborated with various teams (video crew, copywriters, etc.)• Produced news articles for online publication• Developed marketing strategies for social media• Routinely set up and coordinated lectures and events

Bachelor’S Degree, International Business, 3.6 Gpa

Business-related courses: Economics of Social Issues, Economics of Markets and Governments, Accounting Principles, Managerial Accounting.

Part Of Curriculum At Pacific University, International Business

Completed my undergraduate Junior year spring semester at Konkuk University in Seoul, South Korea from February to June 2014; took courses.

Part Of Curriculum At Pacific University, International Business

Lived in Nanjing, People's Republic of China in June 2013 (summer program); took intensive courses on Doing Business in China taught.