Matt Depa Email & Phone Number

South San Francisco, CA

Oversee all aspects of daily operations for San Francisco and San Mateo CountiesEnsure local vendors meet company requirements and execute efficient load-in, pickup and delivery operations, processing an average of 21k packages per dayProactively identify potential obstacles, implementing processes and procedures to avoid problems while making continuous.

Seattle, WA

Oversaw all aspects of daily operations for the state of Washington spread across one main hub and two satellite facilities. Ensured vendors met all company requirements and executed efficient load-in, pickup and delivery operations, processing an average of 55,000 packages per dayInterpreted company policies to staff and enforced safety regulationsManaged.

Fremont, CA

Managed intricate operations dedicated to all Amazon.com deliveries to US Postal Service Offices within regionStrategized and implemented new procedures to support account growth. Number of routes increased from 90 to 130; Average daily package volume increased from 75,000 to 130,000Executed operations during peak holiday season, with daily volume reaching.

South San Francisco, CA

Executed processes that continually improved the key performance indicatorsEnsured the daily operations of the facility were meeting service goals in a cost effective mannerSupervised the day to day operations of dispatching and delivery of over 12,000 packages per dayImplemented security and loss prevention proceduresAwarded routes through the company’s.

Milpitas, CA

Supervised 25 package handlers and managed all package sort operations during designated shiftTrained newly hired package handlers and held them responsible for safe and efficient operationsAddressed and resolved all customer and driver inquiries in a timely and professional manner

Concord, CA

Traveled to OnTrac locations to conduct on-site inspections of facilities to determine compliance with company protocols, as well as all local and state employment lawsInspection points included: Adherence to Standard Operating Procedures and guidelines, Safety and Training, follow onboarding and training process as directed by Human Resources, maintain up.

Phoenix, Arizona

Supervised Customer Service Representatives, responsible for tracking packages and processing updatesEnsured Customer Service Representatives effectively communicated information to customer inquiriesResolved escalated customer service issues quickly, communicating issues to leadership team when necessary

Milpitas, CA And Phoenix, AZ

Conducted daily audit of route system to confirm package and route tracking Performed routine system updates to include correct addresses and client delivery protocols