Matt Depa Email & Phone Number

South San Francisco, Ca

Oversee all aspects of daily operations for San Francisco and San Mateo CountiesEnsure local vendors meet company requirements and execute efficient load-in, pickup and delivery operations, processing an average of 21k packages per dayProactively identify potential obstacles, implementing processes and procedures to avoid problems while making continuous improvements to operations. Partner with Corporate Customer Care on efforts for continued customer satisfaction and promptly take necessary action if issues ariseMentor direct reports on management best practices in order to improve overall staff performanceManage relationships with high volume corporate customers, facilitating regular meetings and continuing to meet company requirements Consistently meet objective of 98.5% packages delivered, an increase of 5% from the 2017 and Q1’18 daily average Interpret company policies to staff and enforce safety regulationsManage interviewing and selection process of employees to fill vacant positionsProduce monthly forecast relative to established budgetPrepare monthly financial reports to upper management

Seattle, Wa

Oversaw all aspects of daily operations for the state of Washington spread across one main hub and two satellite facilities. Ensured vendors met all company requirements and executed efficient load-in, pickup and delivery operations, processing an average of 55,000 packages per dayInterpreted company policies to staff and enforced safety regulationsManaged interviewing and selection process of employees to fill vacant positionsProduced monthly forecast relative to established budgetPrepared monthly financial reports to upper managementConsistently meet objective of 98.5% packages delivered.

Fremont, Ca

Managed intricate operations dedicated to all Amazon.com deliveries to US Postal Service Offices within regionStrategized and implemented new procedures to support account growth. Number of routes increased from 90 to 130; Average daily package volume increased from 75,000 to 130,000Executed operations during peak holiday season, with daily volume reaching a high of 344,000 packagesAwarded routes through the company’s bid process, collecting quotes and negotiating vendor contractsPartnered with Amazon Operations Team to ensure OnTrac met all client requirementsProduced reports and analytics to forecast package volume and manage facility budgetConsistently met company goals of successfully delivering over 99% before 8am while maintaining over 99% scan accuracy. Set new Profit Margin records month over month.

South San Francisco, Ca

Executed processes that continually improved the key performance indicatorsEnsured the daily operations of the facility were meeting service goals in a cost effective mannerSupervised the day to day operations of dispatching and delivery of over 12,000 packages per dayImplemented security and loss prevention proceduresAwarded routes through the company’s bid process, collecting quotes and negotiating vendor contracts

Milpitas, Ca

Supervised 25 package handlers and managed all package sort operations during designated shiftTrained newly hired package handlers and held them responsible for safe and efficient operationsAddressed and resolved all customer and driver inquiries in a timely and professional manner

Concord, Ca

Traveled to OnTrac locations to conduct on-site inspections of facilities to determine compliance with company protocols, as well as all local and state employment lawsInspection points included: Adherence to Standard Operating Procedures and guidelines, Safety and Training, follow onboarding and training process as directed by Human Resources, maintain up to date records of insurance for both company and external vendors Prepared thorough and accurate reports for each facility inspection

Phoenix, Arizona

Supervised Customer Service Representatives, responsible for tracking packages and processing updatesEnsured Customer Service Representatives effectively communicated information to customer inquiriesResolved escalated customer service issues quickly, communicating issues to leadership team when necessary

Milpitas, Ca And Phoenix, Az

Conducted daily audit of route system to confirm package and route tracking Performed routine system updates to include correct addresses and client delivery protocols