Helping business systems scale in a high growth company. CRM and ERP customization, SQL Server administration, data integration. Collaborating across departments to help a beautiful company flourish!

• Lead diverse team of 8 professionals responsible for developing, implementing, and supporting business systems across the organization.• Successfully implemented a new CRM system (Salesforce) with in-house talent and on-time delivery resulting in a cost savings of over $60k.• Built relationships with key stakeholders and vendors, ensuring effective communication and collaboration.• Re-envisioned strategic priorities using JIRA Product Discovery• Empowered data literacy and business intelligence by implementing Qlik Sense Enterprise, moving from a legacy Crystal reports infrastructure to the more modern Qlik BI platform.• Lead effort to replace on-prem MS SQL server databases with cloud based and SaaS products.• Maintains yearly Business Systems budget.• Leads development projects to drive continuous improvement across the organization.• Engages with IT community and leadership groups in continuous learning and growth.

• Managed Infor Visual ERP for companywide financial and manufacturing operations.• Interviewed, hired, and mentored multiple helpdesk team members.• Developed vb.net, HTML, CSS apps to eliminate $20k+ in consulting fees/subscriptions.• Partnered with Six Sigma continuous improvement teams to prioritize IT resources.• Amplified business intelligence initiatives by training end-users in Crystal reports, MS Query/Excel, SQL.• Led data migration/ETL efforts for Infor LN ERP migration.• Administered Oracle database environment.• Led SharePoint 2013 upgrade, building workflows to automate employee expense tracking.• Streamlined communication by creating departmental SharePoint sites.• Led effort to implement BMC Track-It ticketing system.• Implemented web-based facility management software to improve visibility of facilities issues and costs.

• Maintained yearly IT budget, leveraging strong vendor relationships to reduce IT staffing needs during lean sales years.• Designed and developed web-based real-time production tracking application to save approximately $30k in software costs and streamline the manufacturing process.• Evangelized key performance indicators on company-wide displays by building a custom PHP app.• Virtualized and consolidated aging server infrastructure with VMware ESX Server• Reduced spam emails by 80% by implementing Mimecast solution.• Migrated email/Exchange to a managed hosting platform to avoid costs associated with an on-premise email server.• Optimized support process for CRM, ERP, and other requests by implementing a modern knowledgebase and ticketing solution.• Leveraged Crystal Reports for strategic business intelligence.• Implemented modern VoIP solution to replace legacy phone/PBX system and eliminate frequent outages/risk.• Hardened physical security by implementing a 32 camera NVR/DVR system.

Responsible for 15,000+ desktop PCs worldwide. End user support, break fix, purchasing and training in a fast paced financial institution.

Managed the help desk and had the honor of mentoring 10+ student employees, Desktop/ Help desk support for multiple campus locations, created multiple computer labs 20-60 PCs. Lead student and faculty IT training/orientation

Managed team of 14+ student employees, help desk, desktop support, phone support all while maintaining a full time college course workload.

- Assisted in network management and desktop support/upgrades- Rolling out MS Exchange- Implementing employee internet access