Matthew Distefano Email & Phone Number

Natick, Ma, Us

Worcester, Ma, Us

Work in tandem with the Director of Admission and Financial Aid, focusing on marketing the school and finding optimal families, both domestically and internationally. -Lead on implementing Clarity Financial Aid & Blackbaud Enrollment Management-Assist school Leadership Team on data analyzation projects-Helped school achieve highest incoming class (2023-24 Admission Year) in last decade (195 new students)

-Full time Dad to Olivia (2020) and Chloe (2023)-Work in partnership with my wife to provide care around the clock-Role requires patience, prioritization, time management, and teamwork-Have tons of fun!

Framingham, Massachusetts, Us

Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fuelling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland.

New York, Ny, Us

Datadog is the leading service for cloud-scale monitoring. It is used by IT, operations, and development teams who build and operate applications that run on dynamic or high-scale infrastructure. Because Datadog collects metrics and events from 100+ different technologies and services out of the box, including other monitoring tools, you can monitor your entire stack in one place, without any gaps. Datadog runs as a service in the cloud, so you can start monitoring in minutes without the need for ongoing maintenance.

Boston, Massachusetts, Us

Dutchie is the cannabis industry’s leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We’ve raised $18M in funding and are backed by Snoop Dogg’s Casa Verde Capital, one of the leading cannabis-focused VC’s, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

Boston, Ma, Us

Toast is an all-in-one point of sale and restaurant management system. Built specifically for restaurants on an affordable cloud-based platform, Toast offers advanced functionality including table-side ordering, quick menu modifications, real-time enterprise reporting, online ordering, and labor management on an easy-to-use interface. Toast’s full-featured POS platform is used nationwide by restaurants, cafes, nightclubs, and enterprise franchises.The Relationship Manager operates as a key customer advocate for all Toast Payments questions for both prospects and live customers. Using customer empathy and a consultative approach, we partner with Sales and Customer Success teams to drive customer satisfaction and measure success based upon a number of key performance indicators such as: Customer Satisfaction, Retention and Customer Service Response Time.

Boston, Ma, Us

-Lead the East Coast Restaurant Success team at Toast, helping SMB restaurant groups achieve success using the Toast restaurant management platform. -Managed 8 direct reports, working through career development, escalated issues, and weekly ongoing training. -Grew team from 2 in Boston to 8 across the North East.

Boston, Ma, Us

-Main point of contact for 30 of Toast's named accounts, with 10-100 locations each, helping them get the most out of Toast POS and ensuring a successful and pleasant experience. -Lead quarterly business reviews of their goals and metrics. -Worked cross functionally with product, engineering, support, marketing, and services teams to improve customers' ongoing experience.

Boston, Ma, Us

-Owned and drove customer satisfaction-Acted as a central point of contact for most valuable clients-Encouraged and executed upsell, cross-sell, and renewal-Addressed at-risk or critical accounts-Handled negotiation of discounts and billing after sale-Assigned ownership and oversaw resolution of long-term or conglomerated issues and requests-Saved, processed, and gathered feedback from departing accounts

Boston, Massachusetts, Us

Powerful online software to manage your entire beverage program. Take control of your bar by unlocking data and insights with BevSpot.-Main point of contact for over 250 customers directly after they were onboarded onto our platform. -Credited with up-selling, cross-selling, and limiting down-sells, keeping retention to between 105-125%.-Helped train new team members as they joined the company.

Somerville, Ma, Us

Managing and building sales and retention processes for all SMB accounts within The Grommet Wholesale.

Somerville, Ma, Us

The Grommet Wholesale is meant to connect brick-and-mortar stores with Makers and products they want to carry in their store, but have trouble finding.-Main point of contact for over 4500 SMB retailer accounts. -Offer retailers valuable insight into the best product options for their stores. -Continue to work with retailers to achieve a high level of customer service, while making sure there is a high level of repurchasing.

Somerville, Ma, Us

Managed over 200 makers and over 1500 SKUs in The Grommet's Tech, Gear, Outdoor & Food categories. Daily duties included but were not limited to: - Analyze sales to forecast inventory on a weekly and monthly basis to achieve sales goals- Conduct post-launch performance reviews for partners to optimize the catalog for revenue and profit- Maintain and manage inventory catalog through Shipwire and Magento- Onboard drop ship clients and guide them through the pre- and post-launch processes- Create and maintain partner profiles on Magento.- Source new and unique products from across the web to market on The GrommetThe Grommet is an online marketplace and the founder of Citizen Commerce -- a movement that empowers people to support products with deeper meaning and benefits. It's a disruptive, new way to discover, share, and sell consumer products. Every day at noon we launch one inventive consumer product or service and broadcast its story across the web. We crowd-source suggestions for products, test and curate the best ideas, and then create a video review and word of mouth campaign for each product. When a product launches on The Grommet, we open up a discussion board on our site where people can chat directly with us or the creator of the product.

Somerville, Ma, Us

- I took problems and turned them into solutions. -Essential representative tasked with providing excellent customer service, answering upwards of 150 emails and phone calls weekly.- Top performer for 9 straight months.- Liaison between the Community Experience Team and Maker Programming Team.- Routinely met or exceeded solve rate per hour goal.- Regularly contributed to improvement initiatives such as improving weekly team meetings, training, and communications between teams through Zendesk support software.

I started the first ever company that sent a potato through the mail, using no envelope, but just the potato and stamps. This was a fantastic learning experience that led to the creation of several copy cat companies, across a multitude of products. Send a friend a great gift and help end world hunger by sending a potato, anonymously. For every potato someone sends on the site, enough money is donated to feed 12 hungry kids a meal across the globe.

A TechStars Boston 2012 cohort company-Increased userbase from 0 to over 10,000-Created, organized, and executed social media and blogging campaigns for community growth-Answered all support emails to ensure an excellent customer experience-Creatively expanded the Saverr user base with banner ads, guerrilla marketing, and in-app advertisements-Helped with product development, including all in-app copy-Developed and designed monthly investor newsletters

Boston, Ma, Us

Startup Institute Boston trains young professionals and recent college graduates with the skills needed to have an immediate impact on the startup company they join. While 90% of the graduates are employed immediately after our program; the goal is to help align your passion with your profession and usher you in to the next step in your career path.The program is an immersive, two month, full-time experience that catapults you in to the technology ecosystem and usher you in to various employment and entrepreneurial opportunities. I was part of the inaugural class as part of the Marketing curriculum.

Cambridge, Massachusetts, Us

-Part of select team to attend major tradeshow (Dreamforce) representing HubSpot to thousands of potential customers-Making 70 calls, emails, and reachouts per day, generating over $100,000 in annual recurring revenue-Extensive Online Marketing training in: On Page SEO, Keyword Analysis, Linking Strategies, PPC, Landing Pages, Social Media, Email Marketing, and Content Marketing-Utilized social media outlets such as LinkedIn and Twitter to connect with prospects-Educated prospective clients on best practices around Inbound Marketing, Search Engine Optimization, and Lead Generation-Supported sales representatives by scheduling product demonstrations -Trained new members of the Business Development team-Regular use of CRM program Salesforce.com and other marketing automation software

New York, Ny, Us

Internship during summer between Junior and Senior year in college. -Helped organize and execute a major promotion-Contacted potential clients to participate in online promotions-Collected advertisement data from other competitors and organized it-Assisted Account Executives with client interactions-Wrote copy for radio advertisements-Compiled and organized lists of names of contest entries -Arranged presentations for Account Executives

Med, Independent School Leadership

Ba, Communication

High School Diploma