Matt Nayler Email & Phone Number

Northampton, GB

Milton Keynes, England, United Kingdom

• Leading a team at Volkswagen Group UK in developing and modernising systems to streamline theonboarding and offboarding processes for Dealers and Authorised Repairers. This involves creating andimplementing a new.
• Modernising Dealer Systems - Spearheading the development of a new unified, digital-first portalthat automates workflows and simplifies approvals, making dealer lifecycle management moreefficient and consistent across.
• Data Integrity Enhancement - Developing and controlling the central dealer information databaseto ensure data integrity, accessibility, and reliability, reducing the need for technical skills andminimising errors and.
• Contract Management - Implementing a secure document management system and integratede-signature solution for end-to-end management of retailer contracts, streamlining the electronicdelivery of agreements to investors.
• Team Leadership - Leading the Dealer Agreement Coordinators to provide excellent customerservice and meet network growth deadlines, while overseeing contracting and system setups for alldealers.
• Continuous Improvement - Driving continuous improvement by challenging existing policies anddeveloping more efficient, digital-first processes for dealer system setups and agreements.

Milton Keynes, England, United Kingdom

Provided essential support and maintenance services for Sales and Aftersales applications in the UK &Ireland for Volkswagen group brands. Primarily set to Investigate and resolve incidents, fulfil requests,and monitor performance.Elicited and documented business requirements, analysed existing processes, and developed optimisedsolutions to enhance.

Milton Keynes, England, United Kingdom

Led the successful migration and integration of 40+ applications for Bentley Motors, utilising Agile projectmanagement methodologies to ensure timely delivery and stakeholder satisfaction.Planned and coordinated the smooth and orderly transition of IT services from one support team toanother. Managing the risks associated with a transition and.

Milton Keynes, England, United Kingdom

• Provided end-to-end support for the Rascal iOS and Android app deployed across supermarkets andmainstream newsagents in the UK and Ireland. Collaborated with newspaper and magazine wholesalersand retailers to reconcile.
• Delivered exemplary technical support to internal users, handling business-as-usual issues, datacorrections, and providing reporting and analytics for external partners and stakeholders.
• Managed day-to-day support for end-users and customer administrators within agreed SLAs.
• Administered Microsoft Windows Server and Azure environments, ensuring optimal performanceand uptime.
• Supported iOS and Android applications and hardware, including MDM solutions through DesktopCentral and SOTI.
• Executed Microsoft SQL Server scripting and administration for effective data management.

Milton Keynes, England, United Kingdom

• Led daily change control reviews with senior management, application development, IT support,business intelligence, and database administration teams.
• Redefined incident management processes and protocols in line with industry standards andbusiness requirements, incorporating agile principles for rapid response and resolution.
• Implemented Atlassian OpsGenie into the existing Jira environment, streamlining incident trackingand resolution within the agile framework.
• Conducted post-incident reviews with relevant teams, agreeing on and implementingimprovements to ensure continuous enhancement of processes.
• Facilitated agile deployment of updates and fixes, ensuring accurate and prompt completion ofdata and technical changes.

Milton Keynes, England, United Kingdom

Led a complete overhaul of end-user and support desk documentation for Oracle Retail BrandCompliance.Empowered non-technical users by simplifying complex system information, resulting in asignificant reduction in helpdesk service requests.Collaborated with cross-functional teams to ensure documentation accuracy and relevance duringthe launch of a new.

Milton Keynes, United Kingdom

• Supported over 170 global retailers by providing comprehensive applications and systems supportfor both front-end and back-end operations.
• Streamlined client integration processes as part of Oracle’s specialist Premier Support team, actingas a one-stop shop for all application and core system integration needs.
• Assisted customers with initial setup, configuration, troubleshooting, and interfacing with Oracletechnologies and third-party systems.
• Enhanced incident management by implementing effective bug triage and QA practices using toolslike MyOracle Support, Bugzilla, and Jira.
• Authored documentation and managed knowledge bases (Oracle Beehive, Confluence), leading toimproved customer self-service and a reduction in support requests.
• Conducted customer training and one-on-one tutorials, improving user proficiency and satisfaction.

Milton Keynes, United Kingdom

Applications support to over 30 retailers for both front and back end systems. Primarily dealt with escalations from the help desk regarding more time-sensitive or complex issues both with software and hardware. Provided guidance for both internal & 3rd party engineers in addition to helpdesk staff.- Day-to-day support for both end users and customer.

Milton Keynes, United Kingdom

First point of contact for all Point of Sale related queries for 30 different retailers. Hardware & software triage before progressing onto higher levels of support. Analysed, troubleshooted and resolved issues varying from database corruption to hard drive failure & networking issues.Logged and manage support requests received via telephone and email from.

Milton Keynes, United Kingdom

Client facing product support, assistance and repair. The primary goal of the position was to best enable clients to make the most of their technology through simple, impartial advice with jargon-free and accurate tutorials.Client device repairs were undertaken from a range of mobile phones, tablets & laptops as an additional service or under warranty..

Assisted in the general day to day running of the Hayes Superstore. This included Training and managing staff and merchandising the store to set standards. Was also tasked instore to ensuring the store ran to optimal operational standards set out by the area and central management.Finally, among other things, was set to manage key performance indicators.

Ran the general day to day running of the Princes Risborough store. This included Training and managing staff and merchandising the store to set standards. Was also tasked instore to ensuring the store ran to optimal operational standards set out by the area and central management.Finally, among other things, was set to manage key performance indicators.