Matt Dobson Email & Phone Number

Guelph, Ontario

 Created client requests by entering information provided via phone and fax Used map software to ensure the safety of client underground infrastructure (Ontario Look-up ) Reviewed and analyzed co-workers work to ensure that quality standards were met and that information obtained was accurate Provided coaching to agents both face to face and electronically Created and managed quality trending reports, job tools, and scripts Trained, coached, and encouraged dozens of team members Completed statistical data tracking for agents including call handle time, productivity, efficiency, and shift adherence Created quarterly performance evaluations for team members Provided support to various departments within the organization Provided Help Desk support for the successful launch of the new Web Portal launched in 2015 Completed numerous sit ins with potential and existing Ontario One Call members and Ontario Look-Up clients Engaged in corporate activities consistently (within the Centre and within the Community) Member of the Rewards and Recognition Committee which organized corporate activities