Matt Docherty Email & Phone Number

London, Gb

Oakland, California, Us

As an Automation Engineer, I'm passionate about leveraging technology to streamline processes, enhance productivity, and drive substantial cost savings for the organization. I excel at designing and implementing innovative automation solutions that empower teams to focus on strategic initiatives rather than repetitive tasks.- Develop Intelligent Chatbots: Created and managed a Slackbot that transformed internal support, automating 80% of IT queries, reducing ticket volume by 46% YoY, and freeing up 120+ hours of IT support time annually. This bot empowered employees with self-service capabilities and drastically improved response times.- Unlock the Power of AI Search: Implemented an AI-powered enterprise search platform that revolutionized information access across the company. By making critical knowledge readily available, this solution empowered employees to solve problems independently, saving valuable time and boosting overall productivity.- Drive Company-Wide Automation: Collaborated with various departments to identify and implement automation strategies tailored to their specific needs. Through these initiatives, I've directly contributed to a reduction of 2,500 hours of manual labour annually and a cost savings of >$500,000 per year.

Oakland, California, Us

- Leveraged AI to implement company-wide enterprise search, solving problems and saving time for the company- Planned and executed move to Okta OIE working with multiple teams to ensure 0 downtime or impact- SME in Workato and other automation suites- Research on future technologies and present them to key stakeholders, such as GenAI - Working with Python

Oakland, California, Us

- Creation and management of chatbot for technical support (handling +7,500 monthly requests)- Leverage API's to automate manual processes- Manage, monitor, troubleshoot and support existing integrations- Analyse integration requirements and perform gap analysis- Implement enterprise integration strategy- Act as the primary point of contact for project implementation and support- Manage key stakeholder's expectations- Identify and implement enhancements to existing internal processes and procedures- Recommend key performance metrics and indicators and report to executive leadership- Ensure team procedures are understood and adopted- Identifying knowledge gaps in the implementation and support teams- Manage multiple opportunities through the entire business cycle simultaneously, working with cross-functional teams as necessary- Measure service satisfaction levels and create reports for directors- Assisting with IT equipment sourcing and budgeting- Workato

Oakland, California, Us

- Ensuring the successful delivery of infrastructure and IT projects across multiple sites.- Manage information technology and computer systems on multiple sites. Acting as a single point of contact for projects implementations and initiatives.- Design, own and drive IT projects and deliverables.- Produce documentation on completion of projects and leading the transition of the newly implemented service or system into the local site teams and operation customers. Act as a technical POC for all new services implemented.- Assist in evaluation of new technology and develop processes or procedures for technical support.- Keep key stakeholders informed of progress of projects and maintain project documentation.- Hands-on troubleshooting of hardware, software applications, networking and other technical issues.- Manage and own relationships with vendors and 3rd party providers.- Streamline and develop efficient user lifecycle management.- Develop processes for reviewing, testing, documenting and improving practices within the team around security, automation, and issue response.- Produce weekly reports covering metrics and work performed.- Manage IT inventory, purchasing, asset management, machine provisioning, on-boarding and other key processes, across multiple sites.- Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required.- Okta.- GSuite- Chrome OS- Jamf- Jira- Active Directory- VMware

Brooklyn, New York, Us

- Acting as a technical authority of all IT support and infrastructure for EMEA.- Ensuring the security and integrity of all systems and infrastructure within EMEA.- Ensuring the successful delivery of infrastructure and IT projects across multiple International sites.- Helping the business to quickly and effectively solve IT & infrastructure related issues.- Analyse the existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems.- Project manage and build out new international locations, including sourcing reputable vendors & managing third-party suppliers and contractors.- Establish and enrich IT security policies, standards, procedures and guidelines with up-to-date industry standard. - Review and identify IT security risk and recommend improvement resolution.- Active Directory- VMware- Working in MDF room, racking and installing server equipment.- Budget management and reporting to executives / VIP’s.- Learning new technical skills where appropriate and monitoring external trends.

Brooklyn, New York, Us

- Manage information technology and computer systems over multiple International sites- Remote management and deployment of 1,500+ Mac and iOS devices using Jamf PRO- Setup and management of in-house App store for end users- Maintaining in-house intranet and employee portal- Plan, prioritise and budget large international projects- Provide deskside and remote support via service desk ticketing- Work with Network Engineers to build and scale Cloud-based Enterprise file servers- Ability to provide technical support to Directors and VIP's in a user-friendly manner- Assist in rollouts & deployments of new software / hardware / Operating Systems within the Corporate estate- Setup and management of video conferencing systems and rooms (Zoom, Google Hangouts)- Microsoft Active Directory & Remote Desktop management and administration- Administration of Google Apps- Setting up and maintenance of network printers in multiple international offices- Shell scripting / Automating tasks- Setup and hosting of live company-wide meetings to all international offices- Ability to work as part of a remote team over multiple time zones

United Kingdom , Gb

- Manage information technology and computer systems on multiple sites- Plan, organise, control and evaluate IT and electronic data operations for multiple locations- Design, develop, implement and coordinate systems, policies and procedures- Ensure security of data, network access and backup systems- Act in alignment with user needs and system functionality to contribute to organisational policy- Manage staff by recruiting, training and coaching employees- Identify problematic areas and implement strategic solutions in a timely manner- Audit systems and assess their outcomes- Preserve assets, information security and control structures- Handle annual budget and ensure cost effectiveness- Meet demanding SLA & KPI's (including 99% uptime)- Comfortable use and troubleshoot all operating systems including Mac, iOS, Windows & Android- Work closely with departmental managers to determine the maintenance and growth needs of the network- Monitor changing network technology and deliver a technology update to the executive team each quarter- Determine the rationale and methods for upgrading company network software programs each time an update is released- Plan and prioritise team members duties- Management and training of G Suite, Jira Service Desk & Intranet- Mobile QA

Freelance Graphic & Product Design work including- Logo & Brand Identity- Product Development- Digital Marketing- UI / UX Design - Website Design- Print (Brochures, Flyers, Posters)- iOS Application Design- Basic HTML & CSS- Fluent in Adobe Creative Suite- Sketch- Origami Studio- Awareness of current and future trends- Strong written and verbal communication skills - Ability to develop strong partnerships with clients and co-workers

Cupertino, California, Us

- Using technical skills daily to enrich customer lives and make a difference- Diagnosing and resolving technical issues including fault finding- Setting up and configuring new laptops and desktops- Installing authorised software to laptops and desktops- Reporting faults and maintaining logs on internal servers, desktops and laptops- Fault finding to core servers including when necessary updating software etc- Exchange server mailbox maintenance including archiving mailboxes- Knowing how to motivate a team and when its needed.- Mentor / coaching of others to support in there development & progression- Using my knowledge of organisational skills, to plan meetings without impact to the business - Setting goals to drive my progression & the progression of others- Using leadership & vision to drive sales and keep ahead of competition- Applying judgment / decision making daily to improve efficiency & quality of service- Carry out training and up-skilling- Working in a fast paced environment- Dealing with VIP's & Stakeholders- Being aware of brand awareness and impact- Keeping visual merchandising to the highest level- Paying attention to detail and noticing the things that matter- Being a constant leader of innovation, encouraging peers to push the brand forward- Take part in worldwide conference calls and contribute key points

Cupertino, California, Us

- Provide friendly and professional technical support at the Genius Bar.- Build relationships and connections to the Business- One-to-one personal training sessions.- Hardware and software troubleshooting and repairs.- On the fly learning of new products, issues and services.- Assist with group child learning workshops (Summer Camp & Field Trip)- Sales, queue management and stock management at launch events.

London, Gb

- Accountable for store in absence of senior management- Controlling stock levels including forecasting- Asset management & loss prevention- Customer relations- Visual Merchandising- Budgeting including (P&L, Wage budgets & forecasting) - System management - Direct reporting to senior management- Prioritising and allocating tasks- Carry out risk assessments and return to work meetings- Hold meetings and set goals for colleagues including yearly / quarterly reviews- Note taking & disciplinary procedures - Diversity Champion (Event management and team incorporation)

London, Gb

- Cash management - Motivation of colleagues- Customer relations- Goal setting & reviews- Risk assessment / management- Resources management- Stock management including ordering - HR - Project management- System management- Visual merchandising- Prioritising- Due diligence

It Practitioners, Computing

Gcse