Matt Dolson, M.Ed., Pmp Email & Phone Number

Nashville, Tn, Us

Worldwide, Oo

Eden Prairie , Mn, Us

Managed new CMS reimbursement model launch (Primary Care First) for 24 primary care practice sites including project planning, monitoring, stakeholder engagement, and alignment to care intervention improvements based on data driven insights for a not-for-profit healthcare leader. Led change management and communications workstream for portfolio of value-based care transformation at a not-for-profit healthcare leader; first assessing organizational readiness and stakeholder change impact. Developed and deployed stakeholder engagement and communication strategies for nearly 1,500 physicians and over 3,000 employees to drive understanding and eventual adoption of efforts looking to enhance patient access and care, proactively prevent acute hospitalizations, and driver stronger payer partnerships.

Nashville, Tn, Us

Provided thought leadership in designing a change management approach for a 100+ project portfolio with a Fortune 100 healthcare company; including stakeholder and change analysis and engagement. Partnered in the design and kickoff of an executive steering committee, while leveraging existing channels of leadership for portfolio governance and prioritization. Assisted in creating feedback mechanisms and evaluative methods to determine and assess project health for 35 projects; including sponsorship, stakeholder management, project leadership, resources, milestones, and scope. Facilitated and partnered in the creation of a comprehensive change management toolkit to be leveraged at scale across portfolio. Simultaneously, served as Change Manager for two project implementations; launching new HR employee system initially to 1500 colleagues, eventually being scaled to 280,000 and driving data driven decisions through dashboard technology with 750 HR leaders and business partners.

Nashville, Tn, Us

Using Prosci’s ADKAR Model, designed a comprehensive Change Management plan for a Fortune 100 healthcare company used to direct and advise those at VP and AVP levels. Formed and delivered on a socialization approach that informed 2,250 employees through over 150 meetings. Built a change champion network consisting of over 250 employees across over 45 teams; leveraged for strategy, communication channels, and feedback on messaging and reference materials. Spearheaded a newsletter which provided over 750 employees routine program updates. Assisted in developing a training approach and strategy that immersed over 350 employees in needed education - was leveraged as a facilitator and trainer for knowledge delivery.

Nashville, Tn, Us

Conducted strategic assessments around aligning customer forecasts with operational capacity for a Fortune 500 steel manufacturer. Managed and implemented new machinery and process increasing output by over 150% and decreasing cost associated to process by around $200k. Developed an on-boarding and training program for new hires that included documenting full order to ship process and promoting understanding, job shadowing, in-role training, mentoring, and comprehensive documentation for over 30 process and 15 job roles.

Nashville, Tn, Us

Developed and managed project plan for a pharmaceutical distributor shipping to correctional facilitates. Assessed and informed key leadership decisions around communication and driving ownership of change initiatives. Held over 25 different vendors accountable to complete necessary work for project implementation. Conducted assessment of shipping process identifying strengths, challenges, and compiling list of 10 recommendations for improvement. Piloted and evaluated recommendations that resulted in a 40% time savings for department.

Nashville, Tn, Us

Executed business readiness efforts for a manufacturing execution system implementation at a Fortune 200 manufacturing company, using Prosci’s ADKAR model. Communicated the impact of new systems and processes through various methods such as newsletters, one-on-one meetings with plant leadership, and team meetings. Collaborated with technical development team to test and affirm system and multiple environments. Produced customized training documentation and facilitated over 15 training sessions for around 65 users. Orchestrated the tracking of users’ skill and ability progression between two locations, 4 departments, and 8 different processes. Integrated new system processes into existing job descriptions for around 65 users. Co-authored step-by-step user manual describing all system functions.For implementation of a warehouse management system at a Fortune 200 manufacturing company, gathered requirements and applied Prosci’s ADKAR model to develop a comprehensive Change Management Plan, which directed and advised those at the VP level on Business Readiness activities. Assisted in both the testing and validation of multiple systems and environments. Configured training environments and executed classroom training for over 200 employees across multiple locations. Managed multiple resources to implement and conduct on-floor training and support for employees in both union and non-union driven workforces. Created training documentation and support guides specific to 12 job roles and over 50 functions. Developed methods to evaluate effectiveness and efficiency of system usage including metrics, qualitative and quantitative surveys, and one-on-one conversations with leadership.

Nashville, Tn, Us

For a national healthcare organization, developed and deployed training for internal trainers for new system functionality and workflows. Created documentation for internal mass communication for new system launch. Drafted test plans and test scripts for user testing of new system. Created a projection model for customer experience that allowed for intentional focus on most fruitful initiatives in a federally regulated environment. Organized pilot systems with six teams focused on customer experience. Constructed workflow and process maps for 10 different initiatives. Conducted on-floor observations of 10 departments in three hospitals and produced 15 process improvement strategies to increase customer experience.At a private institution, met with more than 30 employees to determine current IT system usage, processes, and technology needs as part of a strategic It assessment. Assisted in the creation of approximately 10 workflows. Evaluated responses to identify common themes and trends, leading to a comprehensive gap analysis.

Nashville, Tennessee, Us

Served as the public relations leader of the PGSA and visionary for the organization. Arranged and facilitated general body meetings. Organized and/or assisted Peabody Administration with New Student Activities. Planed and promoted the on-going calendar of PGSA activities. Oversaw general PR/promotions for PGSA. Delegated advocacy issues to other E-board members. Communicated with PGSA via listserv. Acted as Past President for the first semester of new Executive Board’s term.

M.Ed., Leadership And Organizational Performance

Minor, Leadership Studies

Bachelor Of Arts, Political Science